There are a few common reasons why you may not have received an email from Ticketmaster:
- The email went to your spam or promotions folder – Be sure to check these folders in your email account. Ticketmaster emails sometimes get filtered there.
- You provided an incorrect email address – Double check that the email address you provided to Ticketmaster is correct. Even small typos can cause emails to go to the wrong address.
- There is a delay in the email being sent – Ticketing systems can sometimes have a lag between an order being placed and confirmation emails going out. Give it a few hours and check again before worrying.
- Your email settings are blocking Ticketmaster – Some email providers block emails from certain senders. Ensure Ticketmaster emails are not getting blocked.
- You purchased tickets from a third-party site – If you bought tickets from a reseller site and not directly from Ticketmaster, you won’t get emails directly from Ticketmaster.
If you’ve verified the email address is right and checked all folders, but still have not received an order confirmation from Ticketmaster, don’t panic yet. Here are some troubleshooting tips to figure out what happened.
Verify Your Email Address
Double and triple check that the email address you provided to Ticketmaster is 100% correct. Even small typos or an accidental extra period or symbol can make emails go to the wrong address. Log into your Ticketmaster account and ensure under your profile that the email address is accurate.
If you purchased tickets while logged into an existing Ticketmaster account, verify the email listed in your profile is current. If you bought as a guest without an account, confirm that what you typed into the email field at checkout is correct.
Be aware that if you used an email auto-fill function, like through your web browser or password manager, it could have inserted an old or incorrect email. Always manually type out your email when purchasing tickets to avoid issues.
Search All Inboxes Thoroughly
Be absolutely certain the Ticketmaster email is not in any of your inboxes. Carefully go through every folder and search for keywords like “Ticketmaster” and the event name.
Emails from Ticketmaster often get sorted into spam, promotions, social media, or updates folders instead of the primary inbox. Check every nook and cranny of your email system before assuming the message was not sent.
If you use Gmail, make sure to look in the Updates, Forums, and Promotions tabs. For Outlook and Yahoo Mail, check the Junk, Spam, and Clutter folders. Just search for “Ticketmaster” to easily locate any emails from them.
Allow Sufficient Time for Email Delivery
There can be a lag between when an order is placed and when the confirmation email is sent out. Large ticketing systems have to process millions of orders, so automated emails are usually not instantaneous.
It’s normal for it to take anywhere from 15 minutes up to a couple hours to receive your Ticketmaster order confirmation. Only start investigating if you have not received the email after more than 2 hours.
Be patient and give their systems time to process the purchase and generate the email. Don’t assume something went wrong too quickly.
Check If You Purchased Via a Third-Party
If you did not buy directly from Ticketmaster.com, LiveNation.com, or the venue’s box office, you may not get a confirmation directly from Ticketmaster.
Many tickets are resold on secondary marketplaces like StubHub, VividSeats, SeatGeek, or Craigslist. Those third-party resellers handle the transaction and will be the one to send your confirmation.
Double check that your order receipt shows Ticketmaster or LiveNation at the top. If it shows a different company, you will get the confirmation from that business instead.
Contact Ticketmaster Support
If you are certain the email address is correct, you thoroughly checked all inboxes, allowed sufficient time to receive the email, and purchased directly from an official Ticketmaster source, it’s time to reach out for support.
You can contact Ticketmaster online or over the phone:
Online Support Form:
https://www.ticketmaster.com/contactus/
Fill out the contact form describing your issue not receiving a confirmation email. Make sure to include any order numbers.
Phone Support:
(800) 653-8000
Calling allows you to explain the problem and confirm your email address. You may need to provide the card you paid with and billing zip code.
A support representative can resend the confirmation, confirm if it bounced, or track down what happened. They can also cancel and reissue tickets if emails were going to an incorrect address.
Update Your Email Address and Resubmit Order
If Ticketmaster support determines the email confirmation bounced or there was an error with the address provided, updating your email and replacing the order is needed.
Log into your Ticketmaster account and update your saved email address under your profile. Triple check that the new email is typed in correctly without any errors.
Then request that Ticketmaster cancel the original order and allow you to repurchase the same tickets. Make the second purchase quickly before seats are resold to someone else.
The new order confirmation should come into the updated, correct email address you provided. Check your inbox diligently including spam folders.
Take Steps to Avoid Issues in the Future
To avoid this situation happening again, take preventative steps:
- Confirm Account Emails – Log into your Ticketmaster account and confirm your saved email is current and correct under your profile settings.
- Manually Enter Addresses – Never auto-fill your email at checkout. Manually type it to prevent typos.
- Double Check Before Submitting – Review your email carefully for accuracy before completing a ticket purchase.
- Use One Email Address – Only use one email account for ticket purchases to keep things simple.
- Regularly Scan Spam Folders – Get in the habit of monitoring your spam folders so you don’t miss any improtant emails that get filtered there.
- Whitelist Ticketmaster – Configure your email provider to always allow emails from Ticketmaster.com and LiveNation.com.
Being cautious with your email address and diligent about monitoring inboxes can help avoid issues in the future. Carefully following up on any missing emails can also get the situation resolved.
Conclusion
There are a few simple explanations for why you may not have received a Ticketmaster order confirmation email:
- It went to spam or promotions folders
- The email address provided had a typo or error
- You purchased via a third-party reseller
- There was a delay in Ticketmaster sending it out
Thoroughly checking all inboxes, allowing time for delivery, verifying your email address, and contacting support are the best ways to track down the missing email. Take preventative steps like double checking addresses at checkout and whitelisting Ticketmaster to avoid problems going forward. With persistence you can get the situation resolved.
