There are a few common reasons why your ticket purchase may not show up right away on Ticketmaster:
The tickets are still processing
It usually takes a few minutes for Ticketmaster to fully process and activate your ticket purchase. So if you just completed your order, give it 10-15 minutes and then check your Ticketmaster account again. The tickets should appear at that point.
Ticketmaster processes millions of ticket orders, especially for popular events. So their systems can get bogged down, causing a slight delay before your ticket purchase is finalized and accessible in your account. Just hang tight if it’s only been a short while since you bought the tickets.
You’re signed into the wrong Ticketmaster account
Double check that you’re logged into the correct Ticketmaster account that you used to purchase the tickets. It’s easy to mix up which account you’re in if you have multiple Ticketmaster accounts.
For example, you may have accidentally signed into an old Ticketmaster account you don’t use anymore. Or you used a different email address to buy the tickets than your usual Ticketmaster login email.
To check, go to Ticketmaster.com and look for your name in the top right. Click “My Account” and make sure you’re in the account that shows the ticket order history.
You’re looking at the wrong event date
If you bought tickets for an event that spans multiple dates, you need to make sure to look at the correct date within your Ticketmaster account.
For instance, if you bought tickets for a concert happening on June 24th, but you’re looking at your tickets for June 25th, you won’t see the order. The tickets will only show up when you select the June 24th event date.
So just double check that you have the right event date selected when viewing your tickets.
The tickets were transferred to someone else
If you transferred your Ticketmaster ticket purchase to another person, they will no longer show up in your Ticketmaster account.
When you transfer tickets to someone via Ticketmaster, the tickets get removed from your account and end up in the recipient’s account instead. So that would explain why your tickets seem to be missing.
You can look up the transfer confirmation email that Ticketmaster sent you to verify if and when you transferred the tickets.
You deleted the tickets from your account
It’s possible you might have accidentally deleted the ticket purchase from your Ticketmaster account.
When you view your tickets within Ticketmaster, you have the option to remove them from your account. If you did that without realizing it, poof – no more tickets in your account!
Unfortunately if that’s what happened, you’ll simply need to contact Ticketmaster customer service to confirm the ticket purchase and re-add them to your account.
You’re logged into Ticketmaster via Facebook
Here’s one more possibility to check. If you used your Facebook account to log into Ticketmaster when ordering the tickets, you’ll need to log in that way again to view them.
Ticketmaster gives you the option to log in via Facebook rather than using an email. But it creates a separate Ticketmaster account linked to your Facebook profile.
So if you initially logged into Ticketmaster with Facebook to buy the tickets, log in that same way again to see them in your account. Don’t try logging in with your email, otherwise it will be a different account.
The ticket seller hasn’t transferred them yet
If you bought tickets resale from an individual seller on Ticketmaster, the seller needs to electronically transfer the tickets to you before they will show up in your account.
Unlike directly buying tickets from Ticketmaster, peer-to-peer resale ticket purchases take a bit longer. The seller has to initiate the transfer to the buyer. And they have several days to do so under Ticketmaster’s transfer policy.
You will receive an email notification when the seller transfers you the tickets. At that point, the tickets will appear in your Ticketmaster account.
If it has been more than a few days since you bought resale tickets and the seller still hasn’t transferred them, you should contact Ticketmaster for help resolving the issue.
Ticket delivery method is set to “Mail”
If you requested to have your Ticketmaster ticket purchase delivered by mail, they won’t show up in your Ticketmaster account.
When you choose the mail delivery method during checkout, Ticketmaster will mail you physical hard tickets instead of using mobile/electronic tickets.
So in that case, you just need to wait for the tickets to arrive in the mail. Tracking delivery times can vary depending on shipping speed selected.
You used a different email for delivery
One final possibility – if you entered a different email address to receive the ticket delivery email, check that other email account.
For example, maybe you purchased the tickets as a gift for someone and used their email address instead of yours for ticket delivery. Or accidentally put in your old email address.
In that case, the ticket delivery email and tickets would have been sent to that other email address. Just log into Ticketmaster using those account details to access the tickets.
Conclusion
To sum up, here are some steps to take if your Ticketmaster ticket purchase is not showing up:
- Wait 10-15 minutes for tickets to fully process
- Make sure you’re logged into the correct Ticketmaster account
- Double check you’re looking at the right event date
- See if you transferred the tickets to someone else
- Confirm you didn’t accidentally delete the tickets
- Log in via Facebook if that’s how you ordered the tickets
- For resale tickets, wait for seller transfer
- Look for tickets by mail if you requested that delivery method
- Check the other email used if you entered a different one
Following up on those items should help you track down the tickets. If not, reach out to Ticketmaster customer service for additional help troubleshooting the issue.
| Reason | Explanation |
|---|---|
| Tickets are still processing | It takes 10-15 minutes for Ticketmaster to activate a ticket purchase in your account |
| Wrong Ticketmaster account | Make sure you’re signed into the account used to buy the tickets |
| Incorrect event date | View tickets for the specific event date purchased |
| Tickets were transferred | Transferred tickets will show up in recipient’s account instead |
| Tickets were deleted | Accidentally deleting tickets will remove them from your account |
| Logged in via Facebook | Facebook login creates a separate Ticketmaster account |
| Waiting for seller transfer | Resale tickets must be electronically transferred by seller first |
| Tickets delivered by mail | Hard copy tickets won’t show up in your Ticketmaster account |
| Different email used | Tickets will be accessible in the account for the email entered |
Contact Ticketmaster Customer Service for Additional Help
If you still can’t access your ticket purchase after investigating these common issues, you’ll need to reach out to Ticketmaster directly for help.
Contact their Fan Support team via phone, chat, email, or social media. They can look up your specific order and account details to troubleshoot further. Some ways to reach their customer service:
- Phone – +1 800-653-8000 (open daily 8am – 9pm EST)
- Email – their contact form at https://www.ticketmaster.com/contactus/
- Chat – via their live chat portal on Ticketmaster.com
- Twitter – @Ticketmaster
- Facebook Messenger – @ticketmaster
Just provide any order details you have handy, such as the order number, event, date, etc. Their support reps can investigate why your Ticketmaster tickets aren’t showing up as expected.
They may be able to resend your ticket delivery email, add tickets back to your account, or figure out any other system issues that could be preventing access.
How to Avoid Ticketmaster Ticket Issues
To help avoid Ticketmaster ticket problems in the future, here are some tips:
- Double check order confirmation emails to make sure your purchase went through.
- Log into Ticketmaster regularly to check on ticket status.
- Only use reputable sites like Ticketmaster for ticket purchases.
- Be cautious when buying tickets resale from third parties.
- Use mobile tickets when possible for fastest access.
- Make sure your Ticketmaster account information is up to date.
- Avoid transferring tickets unless absolutely necessary.
Keeping close tabs on your ticket orders and following Ticketmaster’s policies can help minimize the chance of issues. But if something does come up, their customer service team is available to help get it resolved.
With tens of millions of ticket sales each year, a few hiccups along the way are inevitable. But in most cases, Ticketmaster tickets that disappear or don’t show up are recoverable.
Just be patient, carefully check all the account details, and reach out for support if needed. With some troubleshooting and help from their team, you should be able to access your event tickets and enjoy the show!
