There are a few common reasons why your Ticketmaster ticket order may still show as “in progress” even after you’ve completed the purchase:
High demand causing delays
For very popular events where tickets sell out quickly, Ticketmaster’s systems can get bogged down with the high volume of orders. This may cause some delays in order processing and confirmation. If you received a confirmation email with your order number, rest assured your order is in the system and will be processed as soon as possible.
Awaiting payment processing
If you used a debit or credit card to purchase the tickets, there may be a short delay while the payment processes. Ticketmaster will wait to receive the payment confirmation before finalizing the ticket order. This is usually only a matter of minutes but can take longer depending on your bank/card issuer. As long as you received an order confirmation, you can expect the status to update soon.
Verifying your information
For your security, Ticketmaster utilizes fraud prevention measures for ticket orders. This may involve verifying your personal information, contact details, and payment method. Delays can occur if the verification process requires additional follow-up. But if you provided accurate info at checkout, the order should complete once validated.
When will my Ticketmaster order change from “in progress”?
Here’s an overview of typical timeframes for Ticketmaster orders to move from “in progress” to confirmed status:
High demand events
For very high demand events where tickets sell out immediately, it may take **24-48 hours** for your Ticketmaster order to fully process. This allows time for their systems to catch up with the rush of orders. You should receive a confirmation email with order details.
Standard events
For most events, if your Ticketmaster order remains “in progress” for more than **2-4 hours**, there may be an issue with the payment processing or fraud verification steps. Check your payment account to ensure the pending charge is still active.
Small venue events
If you purchased tickets for a small club, theater, or concert venue, these may process through separate ticketing systems. Expect Ticketmaster confirmation within **24 hours**, though it may take up to 3-5 business days in some cases.
What to do if your Ticketmaster order is still “in progress”
If your Ticketmaster ticket order has been “in progress” for longer than expected, here are some troubleshooting tips:
Check your email spam folder
Sometimes the initial order confirmation email ends up flagged as spam. Log into your email account and check the spam folder for any messages from Ticketmaster.com. Confirm if you received an order confirmation email already.
Verify payment method
Log into your bank/card account online and check if the pending Ticketmaster charge is still active. If not, the payment may have failed which paused the order. You may need to re-submit payment.
Contact Ticketmaster Customer Service
If you did not receive any order confirmation or if you have other issues, reach out to Ticketmaster directly:
– By phone: 1-800-653-8000
– Online: Use their Help Form and choose “Order Tracking” for assistance.
Provide all order details – event, date, section, quantity and order number if you have it. An agent can investigate why it’s still pending.
Wait 2-3 business days
For very high demand shows where Ticketmaster’s systems are overwhelmed, it may just take up to 2-3 total business days for orders to fully process. Be patient and keep checking your order status periodically.
Why you should avoid ordering from unverified sellers
With high demand tickets, you may be tempted to look at alternative sellers like on Craigslist or eBay. However, there are substantial risks when purchasing from unverified third party resellers:
Potential for fraud
Unlike Ticketmaster, Craigslist and eBay sellers are unregulated, so you have little recourse if sold fake or invalid tickets. Always use reputable ticket marketplaces.
No guarantees you’ll receive tickets
When buying tickets secondhand, there’s the risk the seller takes your money without sending the tickets. Ticketmaster ensures you either receive valid tickets or get refunded.
Tickets could be overpriced
Due to scarcity, resale sites often have hugely inflated ticket prices. Always check Ticketmaster first to avoid unnecessarily high markups.
Tickets may violate terms of use
Tickets resold against a venue’s policy could be voided or you may be denied entry. Purchase from authorized sellers like Ticketmaster to avoid issues.
Waiting for your Ticketmaster tickets? Here are some tips:
Waiting anxiously for your Ticketmaster order to process can be stressful. Here are some recommendations on passing the time:
Periodically check order status
Log into your Ticketmaster account and refresh the order status every few hours or day to check for updates. Seeing progress often provides peace of mind.
Mark your calendar
Make a note on your calendar indicating the maximum processing time expected (24-48 hours, 3-5 days, etc). This sets a timeline for when you should follow-up.
Save order confirmation
If you received an initial order confirmation email, save it somewhere easy to access like your desktop. This ensures you have the details handy if any issue arises.
Add event details to phone calendar
Input the event name, date, time, venue address into your phone’s calendar app. This makes the key event info easily accessible once tickets are received.
Stay busy to distraction yourself
Dive into work projects, go to the gym, stream movies, or make plans with friends. Keeping occupied will prevent you from dwelling on the pending order.
What to do if your Ticketmaster order is taking too long?
If your Ticketmaster ticket order remains stuck in “in progress” status for longer than expected, take action:
| Time Elapsed | Next Steps |
|---|---|
| 24 hours | Check spam folder for confirmation email |
| 36 hours | Call bank to verify payment method |
| 48 hours | Contact Ticketmaster customer support |
| 3 days | Submit Ticketmaster help form online |
| 5 days | Escalate to supervisor if no resolution |
The table outlines suggested timeframes for when to take action if your Ticketmaster order remains stuck in “in progress” status:
– After 24 hours – Check spam folder for the confirmation email in case it was missed.
– After 36 hours – Call your bank/card issuer to verify the Ticketmaster payment is still being processed.
– After 48 hours – Contact Ticketmaster customer service by phone for assistance.
– After 3 days – Submit a help form online via Ticketmaster’s “Order Tracking” contact page.
– After 5 days – If there is still no resolution, request to speak to a supervisor for further escalation.
Can you cancel a Ticketmaster order still in progress?
If your Ticketmaster ticket order has been stuck in “in progress” status for an unusually long time, you may wonder about cancelling it. Here’s what to know:
Cancellation only possible before event
Ticketmaster only allows orders to be cancelled before the event date. Once an event occurs, sales are final and cancellations are not possible.
Contact customer service to cancel
You cannot cancel Ticketmaster orders online yourself. You must call their customer service line at 1-800-653-8000 and request cancellation.
Refunds subject to fees
If approved, Ticketmaster refunds the order cost minus applicable delivery and service fees which are non-refundable. Refund methods depend on original payment type.
Cancellation not guaranteed
Ticketmaster reserves the right to deny cancellation requests for high-demand events. But for orders delayed over 3 business days, they generally approve cancellations if requested.
Alternatively, list tickets for resale
Rather than outright cancellation, you can also list in-progress tickets for resale yourself on Ticketmaster’s safe verified marketplace. This recoups costs.
Conclusion
Waiting for ticket orders to process and finalize can be an anxious time, especially for highly anticipated events. Ticketmaster aims to process all orders within 48 hours, however high sales volume can occasionally cause longer delays. Be proactive by checking for confirmation emails, verifying your payment status, and contacting customer support if your order remains stuck in “in progress” status for longer than expected timeframes. Their team can investigate and facilitate any needed cancellations or re-submissions. With persistence and patience, your Ticketmaster tickets should successfully transition to “confirmed” status in time for your event.
