If you recently purchased tickets on Ticketmaster but can’t see them in your account, there are a few possible reasons why this may be happening:
The tickets may still be processing
It can sometimes take up to 24 hours for newly purchased tickets to show up in your Ticketmaster account. This is because it takes time for the order to fully process through their system. If you just bought the tickets very recently, try waiting a day and checking back – they should appear in your account soon.
How ticket processing works
When you purchase tickets on Ticketmaster, the transaction goes through several steps before the tickets are fully processed and delivered to your account:
- Payment is authorized
- Your order is verified
- The tickets are secured from the venue or event organizer
- The delivery method is assigned (mobile, print at home, etc)
- Your order is fulfilled and the tickets are added to your Ticketmaster account
This process usually takes less than a day but can occasionally take up to 24 hours during busy sale periods. Just hang tight – your tickets are likely just still processing.
The tickets were sent to the wrong email address
Another possibility is that the tickets were delivered to the wrong email address. When you purchase tickets on Ticketmaster, you need to enter the email address where you want the tickets sent.
Double check that you entered the correct email when purchasing. If you accidentally put in an old email or typoed the address, this could be why you can’t see the tickets.
How to update the ticket delivery email
If the tickets went to the wrong email address, don’t panic. You can update the delivery email by:
- Logging into your Ticketmaster account
- Going to your Orders/Tickets page
- Finding the order
- Clicking “View Details”
- Updating the email address listed under “Send To”
After updating, the tickets should be promptly delivered to the correct email address.
You’re logged into the wrong Ticketmaster account
You may be logged into an old or incorrect Ticketmaster account. Ticketmaster tickets are visible in the account you used to purchase them.
If you have multiple Ticketmaster accounts, make sure you are logged into the account that was used to purchase the tickets. Try logging out and logging back in with the email/password for the correct account.
Steps to find the correct Ticketmaster account
- Log out of your current Ticketmaster account
- Go to ticketmaster.com and click “Sign In”
- Try logging in with the different accounts you may have
- Look for the ticket order under “Upcoming Events”
With the right account, you should be able to see the ticket order details and access your tickets.
The tickets were transferred to someone else
If you transferred the Ticketmaster tickets to another person, they will no longer be visible in your Ticketmaster account.
Ticket transfers move the tickets out of your account and into the recipient’s account. This means you will no longer have access to those tickets yourself.
If you did transfer the tickets via Ticketmaster, the recipient should now have access to them from their Ticketmaster account.
How to confirm if tickets were transferred
To check if you transferred the tickets:
- Log into your Ticketmaster account
- Go to your order history
- Find the order
- Check if the order says “Tickets Transferred”
If they were transferred, you will need to follow up with the ticket recipient to access the tickets now.
You accidentally deleted the tickets
It’s possible you may have accidentally deleted the ticket order, removing it from your Ticketmaster account.
If you think you may have deleted the order, check your Ticketmaster account order history – deleted orders will not show up there.
Unfortunately, once an order is deleted it can’t be retrieved. You will need to get back in touch with the original ticket seller to have new tickets issued.
How to avoid accidentally deleting tickets
To prevent accidentally deleting tickets in the future:
- Be careful when canceling or deleting orders – make sure you are selecting the right event
- Double check the confirmation message when deleting an order
- Avoid accessing your Ticketmaster account from shared or public devices
- Log out fully after using your Ticketmaster account on any shared computer
There was an error with the ticket purchase
In some cases, an error may have occurred when purchasing the tickets which prevented the order from going through properly.
If there was an issue processing your payment method or a glitch during the purchase, the order may have failed and not been completed.
How to check for ticket purchase errors
To see if an error occurred:
- Check your email inbox for any order confirmation email from Ticketmaster
- Log into your Ticketmaster account and look for the order
- Review your payment method account to confirm if you were charged
If you weren’t charged and didn’t get a confirmation email, there likely was an error with the ticket purchase. You will need to complete the order again or reach out to Ticketmaster customer service for help.
You were signed out while waiting in the purchase queue
For high demand events, Ticketmaster uses an online waiting room and queue to handle heavy traffic. You need to remain signed in while waiting or you’ll lose your place in line.
If you got signed out while waiting to purchase tickets, your session likely expired and you lost your spot in the queue.
Tips for navigating the Ticketmaster queue
- Only open one browser window – having multiples can cause issues
- Keep the page active and don’t minimize the window
- Ensure your WiFi connection is strong and won’t cut out
- Avoid refreshing the page as it can reset your place in line
Staying signed in is crucial for completing ticket purchases from the waiting room queue.
You didn’t fully complete checkout
It’s possible you went through part of the checkout process to purchase tickets but didn’t fully complete the transaction.
Ticketmaster requires you to go through all checkout steps – if you exited out early, the payment may not have processed and the order not finalized.
Ticketmaster checkout process
To fully purchase tickets, you must:
- Add tickets to your cart
- Enter shipping and billing info
- Select a delivery method
- Input payment details
- Finalize payment
- Get a confirmation email
Don’t close out of the browser until you receive a confirmation email – otherwise the purchase may be incomplete.
You purchased from an unauthorized ticket resale site
Purchasing tickets from any unofficial resale site can come with risks and often results in invalid tickets.
Ticketmaster tickets can only be resold through Ticketmaster’s official resale market. Tickets bought on Craigslist, eBay, or other unauthorized sites won’t appear in your account.
Dangers of using unauthorized ticket resalers
- Tickets may be fraudulent or duplicated
- Prices are often unfairly marked up
- No guarantees or protections for buyers
- Tickets may exceed venue capacity limits
To ensure you receive valid, authorized tickets, only buy from Ticketmaster directly or from Ticketmaster’s verified resale marketplace.
Your Ticketmaster account is temporarily locked
If there is suspicious activity on your account, Ticketmaster may temporarily lock your account. This blocks access to your tickets for security purposes.
account locks typically occur if multiple failed login attempts are detected or changes like password resets happen from new devices or locations.
How to unlock your Ticketmaster account
To unlock a suspended Ticketmaster account you will need to:
- Click the verification link in the lockout notification email
- Reset your password
- Verify your identity with Ticketmaster support
- Confirm any new device logins
Once your identity is verified, Ticketmaster will unlock your account so you can access your tickets again.
Third-party cookies are being blocked
To be able to access your Ticketmaster account, you need to allow third-party cookies in your browser.
Ticketmaster’s website uses third-party cookies to maintain logged in sessions across pages. If these cookies are blocked, you may be unexpectedly signed out.
How to enable third-party cookies
To allow third-party cookies:
- Open your browser settings
- Find the Cookies/Site Data options
- Toggle on “Allow third-party cookies”
- Refresh the Ticketmaster page
Enabling third-party cookies will prevent abrupt sign outs while accessing your Ticketmaster account and tickets.
Conclusion
If you can’t see tickets you purchased on Ticketmaster, don’t panic. In most cases, the tickets are still valid but there is a minor account issue preventing access. Review your purchase information, check for errors or transfers, and ensure you are logged into the correct account.
Reach out to Ticketmaster customer service for additional help accessing your tickets if needed. They can investigate the purchase details and provide confirmation on the order status.
