There are a few common reasons why you may not be able to see your Ticketmaster tickets:
You’re not logged in to the right Ticketmaster account
If you have multiple Ticketmaster accounts, make sure you’re logged into the account you used to purchase the tickets. Your tickets will only be visible in the Ticketmaster account they were purchased with.
The event date hasn’t passed yet
For security reasons, most Ticketmaster tickets are not viewable until 24-48 hours before the event. If the event is more than a couple days away, your tickets may not be viewable yet.
Your purchase is still being processed
It can sometimes take up to an hour for Ticketmaster purchases to fully process. If you just bought the tickets, wait an hour and check again.
Your tickets were transferred to someone else
If you transferred your Ticketmaster tickets to another person, they will no longer be visible in your account. The tickets now belong to the person you transferred them to.
Your tickets were canceled or refunded
If your Ticketmaster order was canceled or refunded for any reason, your tickets will no longer be visible. Check your email for any notifications from Ticketmaster about order cancellations or refunds.
You’re looking on the wrong device
Ticketmaster tickets may only be viewable on certain devices due to ticket transfer restrictions. Make sure to check on the same device you purchased the tickets with.
Your browser cache needs to be cleared
Sometimes page caches can cause issues displaying tickets properly. Try clearing your browser cache and cookies and then logging back into Ticketmaster.
Ticketmaster is having technical issues
Like any website, Ticketmaster may experience intermittent technical issues that affect ticket visibility. Try again later or contact Ticketmaster customer service if issues persist.
Your Ticketmaster account is incomplete
Double check that all required info (mailing address, payment method, etc.) is filled out correctly in your Ticketmaster account. Incomplete accounts may prevent ticket visibility.
Your ticket barcode can’t be scanned yet
While you may see a barcode when logged into Ticketmaster, it will not be activated to scan at the venue until 24-48 hours before the event. Don’t panic if your barcode doesn’t scan prior to that.
You’re looking at the wrong event date
If buying tickets for multiple event dates, make sure to check each date individually. Tickets will only show up under their specific event date.
Ticket delivery method is still pending
If you chose ticket delivery by mail, your Ticketmaster account will not display the ticket barcodes until the delivery is completed. Allow time for physical tickets to arrive.
Your tickets are on your mobile device
If you selected mobile ticket delivery, your tickets will only be viewable in the Ticketmaster app on your smartphone, not on the Ticketmaster website.
You accidentally hid your tickets
Ticketmaster allows you to hide tickets from view in your account. Double check you didn’t accidentally hide your tickets.
Your Facebook account is disconnected
If you use your Facebook account to log in to Ticketmaster, reconnect it if it became disconnected for any reason.
Your tickets are under someone else’s account
If someone else bought the Ticketmaster tickets for you, you’ll need to get the tickets transferred to your account in order to view them.
You’re searching your archives, not active tickets
Make sure you are only looking at upcoming events, not your order archives. Archived orders do not display actual ticket barcodes.
Your order contained free tickets
For free tickets, Ticketmaster will not display barcodes. But the tickets will still scan at the event if they were free.
You accidentally deleted the tickets
Check your Ticketmaster account settings to see if your tickets were accidentally deleted. Deleted tickets cannot be restored.
Third party seller involvement
If you bought tickets re-sold by a third party vendor, Ticketmaster may not have your actual ticket barcodes. You’ll need to contact the third party vendor directly.
You have a ticketFast Mobile Pass
TicketFast Mobile Passes will not display barcodes until 24-48 hrs before the event when they are converted into tickets.
Your Ticketmaster tickets were upgraded
If your original tickets were exchanged for upgrades, the old tickets will no longer display. Only your new upgraded tickets will show now.
You purchased ticket insurance
If you added ticket insurance to your order, your ticket barcodes will not display until the insurance process is completed by Ticketmaster.
Your purchase is too close to the event date
Ticket purchases made immediately preceding an event may not have enough time to fully process and display in your account before the event occurs.
You accidentally purchased the wrong tickets
Double check your Ticketmaster purchase confirmation to make sure you bought tickets for the correct event, date, seats, etc. Purchasing the wrong tickets can lead to not seeing valid tickets.
There was high demand for the event
For extremely high demand events that sell out quickly, Ticketmaster ticketing systems can lag behind purchases, leading to a delay in your tickets displaying.
Your tickets are will call only
If you chose will call pickup, barcodes will not display online. Tickets will only be available at the venue box office under your name.
Your ticket listing contained an error
Occasionally Ticketmaster listings contain incorrect info, such as wrong dates or venues. If you suspect an error, contact Ticketmaster before the event.
Your purchase contained resale tickets
Resale tickets purchased through Ticketmaster involve additional transfer time. Give it up to several hours for resale tickets to appear in your account.
You’re trying to access via PayPal
Viewing Ticketmaster tickets via a PayPal account often causes issues. Always log directly into your Ticketmaster account instead.
Your account was used fraudulently
If your Ticketmaster account appears compromised, contact Ticketmaster immediately to resolve any fraudulent activity preventing you from accessing valid tickets.
You failed Ticketmaster’s fraud screening
If your order triggered Ticketmaster’s fraud detection system, your ticket barcodes may be withheld pending additional verification procedures initiated by Ticketmaster to confirm you are not a scalper or bot.
Your purchase contained parking passes
Parking passes follow different display rules and may not show up until 1-2 weeks before the event, even if tickets are already visible.
You bought tickets via Alexa voice purchase
Ticketmaster tickets bought using Alexa may experience delays displaying online due to additional processing time required for voice purchases.
Your ticket barcode contains an error
In very rare cases, a technical glitch can generate an invalid or incorrect barcode on Ticketmaster tickets. Contact support to get the barcode corrected.
You received a partial order
If part of your Ticketmaster order was canceled or refunded due to lack of availability, the remaining tickets from your partial order may still show.
A technical error occurred
With any ticketing website, sporadic technical problems can prevent ticket barcodes from properly displaying. Try again later or contact Ticketmaster.
You violated the Ticketmaster Terms of Use
If Ticketmaster suspects you violated their Terms of Use when purchasing tickets, they may revoke access to ticket barcodes in your account.
You made purchases across multiple accounts
If you bought tickets for the same event across multiple Ticketmaster accounts, consolidate them into one account for easier management.
Your ticket source was changed
If Ticketmaster changes inventory sources for an event, any previous tickets you bought may be invalidated and new tickets issued. The new replacements may not show up immediately.
Your purchase is incomplete
Make sure your Ticketmaster purchase was fully completed and approved. Your order summary should specifically say “approved” if finished correctly.
You violated ticket limits
If you tried circumventing Ticketmaster ticket purchase limits, they may cancel part or all of your order and its associated tickets.
Your ticket listing was removed
In rare cases, an event may be removed from Ticketmaster altogether, which would also remove any tickets you previously bought for it.
You made a print-at-home purchase
Print-at-home ticket barcodes are usually only displayed once with the original purchase confirmation. Make sure you printed or screenshotted them.
Conclusion
In summary, there are a wide variety of potential reasons why your Ticketmaster tickets may not be showing up properly online or on your mobile device. The most common fixes involve logging into the correct Ticketmaster account, allowing time for pending purchases to process, clearing your browser cache if necessary, and checking that you didn’t accidentally archive or transfer your tickets away. If issues continue, it’s best to directly contact Ticketmaster customer service for troubleshooting assistance. Just be ready to provide your order number and other key details. With the right help, you should be able to get your Ticketmaster tickets to properly display so you can access the barcodes when needed.
