There are a few common reasons why you may be unable to reset your password on the Ticketmaster website or app:
You don’t have access to the email or phone number on your account
To reset your Ticketmaster password, you need access to the email address or phone number that is associated with your Ticketmaster account. This is because Ticketmaster will send a password reset link to your email or a code to your phone number to verify your identity and allow you to create a new password.
If you no longer have access to the email or phone number on your Ticketmaster account, you will not be able to complete the password reset process. For example, if you used an old email address that you no longer use or have access to, you won’t receive the password reset email from Ticketmaster. Or if your phone number has changed, you won’t receive the verification code.
Solutions:
- Try to gain access to the email address or phone number on your Ticketmaster account. Recover or recreate the email account if needed.
- Contact Ticketmaster Customer Support for help accessing your account with alternative verification methods.
You are not entering the correct email/phone number
Another possibility is that you are attempting to reset the password on the wrong Ticketmaster account. If you are entering an email or phone number that is not associated with your Ticketmaster account, the password reset email or code will not be sent.
Be sure you are using the login credentials for the correct Ticketmaster account before initiating a password reset.
Solutions:
- Carefully re-enter your email or phone number associated with your Ticketmaster account when resetting your password.
- If you have multiple Ticketmaster accounts, be sure you are resetting the password for the correct account.
- Reach out to Ticketmaster Customer Support if you are unsure of the account credentials.
There is an error with the Ticketmaster website or app
Problems with the Ticketmaster platform itself could also prevent successful password resets. Glitches in the system may hinder the delivery of password reset emails or texts even when you enter the correct credentials.
Check Ticketmaster’s website and social media pages for any notifications about known technical issues impacting password resets or other services.
Solutions:
- Try resetting your password again later if Ticketmaster is experiencing temporary technical difficulties.
- Clear your browser cookies/cache and try resetting your password in private/incognito browsing mode.
- Use an alternate web browser or device if possible.
Your account is temporarily locked
If you have made several unsuccessful password reset attempts within a short period of time, Ticketmaster may temporarily lock your account for security reasons.
You may see an error message indicating your account is temporarily locked when trying to reset your password again. The lock is usually in place for a few hours up to a full day.
Solutions:
- Wait for the temporary lock period to expire and try resetting your password again later.
- Contact Ticketmaster Customer Support to unlock your account faster.
You have been logged out during the reset process
Some users have reported being automatically logged out or redirected during the password reset process on Ticketmaster, interrupting the reset.
This again could point to a technical issue on Ticketmaster’s end. Make sure you are completing the entire process while logged in to your Ticketmaster account.
Solutions:
- Log back into your Ticketmaster account and try the password reset again immediately.
- Reset password quickly before getting redirected or logged out.
- Contact support if the auto log out persists.
Verification code issues
When resetting your password using your phone number for verification, issues with the verification code can arise:
- Verification code not received via text.
- Code expires before using it.
- Error message when entering verification code.
This is typically due to short code SMS issues with your mobile carrier rather than Ticketmaster’s systems.
Solutions:
- Use another number to receive the verification code if possible.
- Contact your mobile carrier about short code SMS issues.
- Request a new verification code and use it quickly upon receipt.
- Use the email method for verification instead.
You have an old Ticketmaster account
Some longtime Ticketmaster users report being unable to reset passwords on old Ticketmaster accounts they created as far back as 10+ years ago.
Ticketmaster has upgraded their login systems over the years, and accounts created prior to more recent upgrades can sometimes have technical issues with password resets and other account functions.
Solutions:
- Try forcing a password reset by contacting Ticketmaster Customer Support.
- Create a new Ticketmaster account and migrate your information over.
Cookies or ad blockers blocking communication
Overly restrictive browser settings can sometimes interfere with the password reset process on Ticketmaster.
Ensure your browser cookies are enabled. Try resetting your password in a private browsing window with no ad blockers active.
Solutions:
- Adjust browser settings to allow cookies from Ticketmaster.
- Whitelist Ticketmaster website in ad blockers.
- Try resetting password in a different browser or private/incognito mode.
Account security settings
On your Ticketmaster account, additional security settings like two-factor authentication can impact password resets.
You may need to enter a verification code from an authenticator app or backup code to complete the password reset.
Solutions:
- Check for any extra security steps required due to your account settings.
- Use backup verification methods if configured.
- Remove added security settings temporarily to reset password.
Entering incorrect verification details
When resetting your password, you typically need to verify your identity by answering security questions or entering details like your zip code or the CVV on your payment card on file.
If you enter incorrect details during the identity verification steps, this will block the reset process.
Solutions:
- Provide accurate personal details when prompted for security verification.
- Check your account profile for the correct security question answers.
- Contact support if you cannot provide the details requested.
Error messages when resetting password
You may encounter specific error messages that provide clues as to why your Ticketmaster password reset is not working:
Error Message | Meaning |
---|---|
Invalid email/phone number | The credentials entered are not associated with a Ticketmaster account. |
Maximum resets exceeded | Too many reset attempts made recently. |
Reset link invalid or expired | The reset link in the emailed link is not valid or has expired. |
Reset link already used | The emailed reset link can only be used once. |
Account locked | Too many failed reset attempts have temporarily locked the account. |
Verification code incorrect | Invalid verification code entered. |
Carefully check any error messages you receive when trying to reset your Ticketmaster password for clues on how to resolve the issue.
Contact Ticketmaster Customer Support
If you have tried the troubleshooting tips above and still cannot reset your Ticketmaster password, reach out to their customer support team for assistance.
You can contact Ticketmaster Customer Service by:
- Calling +1 800-653-8000 (toll-free in the US)
- International phone numbers available here
- Requesting a callback in the Ticketmaster support portal
- Emailing [email protected]
- Messaging @Ticketmaster on Twitter
- Chatting online 24/7 with a support agent
When contacting support, provide as many details as possible including your name as it appears on the account, email/phone number on your account, account creation date if known, and any error messages you have received. This will help Ticketmaster locate your account and identify solutions.
Ticketmaster Customer Support should be able to directly reset your password, unlock your account, update your account information, or troubleshoot any other issues prohibiting you from resetting your password.
Preventing Future Password Reset Issues
Once you regain access to your Ticketmaster account, take measures to avoid password reset problems going forward:
- Ensure your email, phone, and personal details are up to date in your account profile.
- Use an email address you access regularly so you can reliably receive reset emails.
- Save your password in a secure password manager.
- Enable two-factor authentication for added security.
- Avoid auto log-ins and periodically change your password.
Conclusion
Resetting a forgotten or lost Ticketmaster password is easy if you have access to your account’s email/phone and can successfully clear identity verification steps. Technical issues either on Ticketmaster’s end or with your device settings can interfere but can be overcome by troubleshooting or contacting customer support. Keep your account information current, use good password practices, and enable added security features to avoid login problems in the future.