Having issues receiving a verification code from Ticketmaster can be frustrating when you’re trying to purchase tickets for an event. There are a few common reasons why you may not be getting the verification code sent to your phone or email.
Your Contact Information is Incorrect or Outdated
One of the most common reasons for not receiving a Ticketmaster verification code is that your contact information on your Ticketmaster account is incorrect or outdated. When you register for a Ticketmaster account, you need to provide a valid mobile phone number and email address. The verification code is sent to whichever contact method you opt to receive it through when checking out.
If you have an old phone number or email address set up on your Ticketmaster account, the verification code will be sent to those outdated contacts. You won’t receive it unless you update your account with your current contact info. Be sure your account has your most up-to-date phone number and email address to ensure you receive verification codes in the future.
You’re Outside the Validity Period
Ticketmaster verification codes also have a short validity window during which they can be used. Codes typically expire after just 5-10 minutes. If too much time passes between when the code is sent and when you enter it to verify your purchase, the code will no longer work.
Check the timestamp on the verification code message to see when it was sent. If it is more than 10 minutes old, you will need to request a new code. Be ready to input the new code as soon as you receive it to avoid running into the same expiration issue.
Connectivity Issues on Your End
Connectivity problems on your end can also interfere with receiving Ticketmaster verification codes. Issues like poor cell signal, being in airplane mode, or losing WiFi access can prevent your phone from receiving SMS messages with the verification code. For email codes, an internet connection disruption could also stop the email from coming through.
Make sure you have a strong, reliable connection on your phone or computer before attempting to purchase tickets. Move to an area with better cell reception or connect to a stable WiFi network. Check that you don’t have airplane mode turned on if expecting the code via SMS. This will ensure there are no issues with connectivity that would prevent you from receiving the verification message.
You Entered the Wrong Number
In some cases, you may encounter an error receiving the Ticketmaster verification code simply because you entered the wrong contact information when signing up. If you accidentally typed an incorrect digit in your phone number or misspelled your email address, the code will essentially be sent into the void.
Carefully check the contact information under your Ticketmaster account settings. Make sure your phone number and email are entered correctly. Update any incorrect digits or letters in the contact info fields and try requesting a new verification code. Providing the proper phone and email will mean the code can reach you successfully.
Your Phone Service Blocked the Message
Certain phone carriers or services will automatically block messages from unknown numbers or short codes. Since the Ticketmaster verification code is sent from a short code number you may not have in your contacts, your phone service may block you from receiving it.
You can try adding the Ticketmaster short code to your contacts or contacting your phone carrier to unblock short code messaging. Enabling short code messaging will allow the Ticketmaster SMS to get through so you can receive the verification code.
You’re Entering the Code Incorrectly
A simple explanation for an invalid Ticketmaster verification code error is entering the code incorrectly when trying to verify your purchase. The codes consist of 6 or more alphanumeric characters. It’s easy to mistype a letter or number, especially when entering on a small mobile keyboard.
Triple check that you are accurately entering the verification code exactly as provided in the SMS or email. Copy and paste the code if possible instead of typing by hand. Entering the code correctly will validate your purchase so you can complete your ticket transaction.
You’re Accessing Ticketmaster from an Unsupported Browser
Ticketmaster also requires users to access the website from supported internet browsers. Accessing Ticketmaster from an unsupported browser can interfere with receiving verification codes.
Make sure you are using Ticketmaster through an up-to-date version of one of their supported browsers like Chrome, Firefox, Safari, or Edge. Outdated or obscure browsers may experience issues with verification codes not coming through.
There’s a Temporary Service Outage
In rare cases, widespread technical issues on Ticketmaster’s end may prevent verification codes from being sent out properly. Service outages are typically resolved within a few hours.
If Ticketmaster has confirmed a temporary outage, wait until services are restored to try making your ticket purchase again. You will need to request a new verification code after functionality is back up and running.
Your Account is Restricted or Suspended
If your Ticketmaster account is restricted or suspended due to suspicious activity or violations of their terms, you will be unable to receive verification codes.
You will need to contact Ticketmaster Customer Support to resolve any flags, restrictions, or suspensions on your account before being able to receive verification codes again.
You’re Using an Unsupported Ticketmaster Domain
Ticketmaster has country-specific domains like ticketmaster.com for the US and ticketmaster.ca for Canada. Trying to use Ticketmaster on the wrong domain for your country can interfere with receiving verification codes.
Double check that you are accessing Ticketmaster using the domain that corresponds with your location. Purchasing tickets on the proper Ticketmaster site will allow verification codes to be delivered.
Third-Party Plugins or Extensions are Interfering
Browser plugins and extensions like ad blockers, VPNs, or firewalls can sometimes disrupt verification codes from coming through properly on Ticketmaster.
Try temporarily disabling any third-party plugins you have installed in your browser and see if you can receive the Ticketmaster verification code without issues. If that fixes the problem, you can enable the plugins again once your purchase is complete.
You Have an Ad or Pop-up Blocker Active
Ad blockers and pop-up blockers can also interfere with receiving Ticketmaster verification codes. These tools may mistakenly block the verification code message or email thinking it is an advertisement or spam.
Add Ticketmaster to your approved senders list and consider temporarily disabling any ad blockers when trying to make a ticket purchase. This will allow the legitimate verification message to successfully get delivered to your inbox or phone.
You’re Using an Anonymous or Private Browsing Window
If you are attempting to buy tickets in an anonymous browsing window, incognito mode, or using a VPN, you may run into issues receiving the verification code.
Ticketmaster may not be able to identify and authenticate your account properly in a private browsing session to send the code. Make your purchase through a normal browsing window while logged into your Ticketmaster account to ensure you can receive the verification message.
Conclusion
Having trouble receiving Ticketmaster verification codes can quickly derail your ticket purchase. But in many cases, the issue can be easily resolved by double checking your contact information, troubleshooting your phone and browser settings, or waiting for temporary technical issues to be resolved. Carefully go through the possible reasons outlined above to determine what might be preventing you from receiving the Ticketmaster verification code. With the right troubleshooting, you’ll hopefully be back on track to get those concert, sports, or theater tickets secured.