There are a few common reasons why you may be unable to enter a promo code on Ticketmaster:
- The code has expired – Promo codes often have expiration dates and can only be used within a certain timeframe. If you are trying to use an expired code, it will not be accepted.
- The code is invalid – Double check that you have entered the promo code exactly as provided, including any capital letters, dashes, etc. An invalid or incorrect code will not work.
- The code is not applicable – Some promo codes only apply to certain events, ticket types or date ranges. If the code is not applicable to your purchase, it will be rejected.
- You have already used the code – Most promo codes can only be used once per account. If you have already used that specific code before, it will not work a second time.
- The code has reached its usage limit – There is usually a limit to the number of times a single promo code can be used. Once the limit is reached, the code becomes invalid.
- The code is restricted to certain users – Some promo codes are restricted to only members or targeted groups. If you do not meet the eligibility criteria, the code will not apply.
There are a few things you can try if you are having issues entering a Ticketmaster promo code:
Make sure the code meets the requirements
Double and triple check that you are entering the exact code provided. Promo codes are case sensitive and should be typed in exactly as given. Some common things to check for:
- Spelling – Make sure every letter and number is correct
- Capitalization – Codes may have capital and lowercase letters
- Dashes & Symbols – Don’t forget dashes, underscores, percent signs or other symbols that may be part of the code
- Leading/trailing spaces – Don’t add any spaces before or after the code
Even the smallest typo or error can make a promo code not work properly. Take your time and carefully type in the code provided to ensure accuracy.
Confirm the code has not expired
Promo codes have a defined validity period and cannot be used outside of those expiration dates. The expiration may be explicitly stated on the code details or terms and conditions. You can also try contacting the vendor who issued the code directly to find out if it has expired.
Some common examples of expiration periods:
- 24 hours
- 48 hours
- 7 days
- 2 weeks
- 30 days
- Special dates (concert weekends, holidays, etc)
If the current date is past the listed expiration, the code will no longer be usable. Expired codes cannot be reactivated, so you’ll need to obtain a new valid code instead.
Verify the code applies to your purchase
Promo codes often have restrictions on which ticket types, events, seating areas, dates or other criteria they can be applied to. Just because a code exists doesn’t mean it will work for all purchases.
Some common limitations include:
- Specific artist/team/venue/event
- Certain ticket tier or seating section
- Weekday versus weekend dates
- Matinee versus evening performances
- High demand versus low demand events
Carefully read the details associated with the promo code to confirm your purchase meets all the eligibility criteria. If even one condition is not satisfied, the code will not be applicable during checkout.
You may need to modify your cart or order to align with the promo code requirements. If that is not possible, you will need to obtain a different code that does apply to your order.
Check if you have already used the code
The vast majority of promo codes can only be used once per account, whether you have multiple tickets in your order or not.
If you have ever applied that specific code to any previous Ticketmaster purchase, it will not work a second time. The system keeps track and will deny any repeated attempts.
This applies across all your potential Ticketmaster accounts, so you cannot use the code again by simply switching to a different account.
The only way to reuse a one-time promo code is to create an entirely new Ticketmaster account you have never used before.
See if the code has reached its usage limit
There is usually a cap on the number of times a single promo code can be successfully used before it is permanently deactivated. This helps prevent overly generous codes from getting out of control.
The usage limit can vary greatly depending on the specifics of the code:
| Promo code type | Typical usage limits |
|---|---|
| Public generic codes | 25 uses |
| Private targeted codes | 50 uses |
| Special event codes | 100 uses |
| Influencer marketing codes | 200 uses |
Once a code hits its predefined usage cap, no one else will be able to successfully redeem it going forward.
You can try contacting the vendor to inquire about the status of a code. If they confirm it has reached the limit, you will need to obtain a brand new unused code.
Make sure you meet the eligibility requirements
To prevent unauthorized access, some promo codes are restricted and can only be used by certain customer groups or segments.
For example, codes may be exclusive to:
- Newsletter subscribers
- Loyalty members
- Social media followers
- Special access groups
- Certain demographics
Unless you meet the defined eligibility criteria, these segmented codes will not validate during checkout.
Carefully review any restrictions associated with a code. If access seems to be limited to a certain population, confirm you are actually part of that target audience.
If you do not satisfy the requirements, you will need to obtain a generic public promo code that does not have any eligibility stipulations.
Contact Ticketmaster support
If you have carefully verified a promo code meets all the proper criteria but it still will not apply to your Ticketmaster order, you may need to reach out for support.
There are a few ways you can get in touch with a Ticketmaster representative:
- Live chat – Access the chat widget on Ticketmaster.com
- Phone – Call their toll-free customer service line
- Email – Reach out to their support email address
- Social media – Tweet or DM their Twitter/Facebook accounts
When you contact support, provide as many details as possible including:
- The exact promo code
- The event and tickets you are trying to purchase
- The full error message received when entering the code
- Screenshots of the code entry process
Their team can then investigate why the code is not working and let you know if there are any workarounds or alternate codes available.
This direct troubleshooting can help identify and resolve the underlying issue preventing code redemption.
Try using a different code
If you have exhausted all other options, the code simply may not be redeemable for your particular order for one reason or another.
In that case, your final recourse is to attempt using a completely different promo code instead.
Here are some ways to find new Ticketmaster codes to try:
- Google – Search for “Ticketmaster promo code”
- Deal websites – Check Groupon or other discount platforms
- Loyalty programs – Existing rewards members may have access to codes
- Newsletters – Sign up to receive provider emails with deals
- Social media – Follow Ticketmaster pages for occasional codes
- Retailers – Stores like Walmart sometimes offer Ticketmaster codes
Ideally, focus on seeking out codes specific to the event you want instead of generic codes. Event-specific codes tend to have fewer restrictions.
Also look for codes that appear new or recently posted, as they are less likely to be expired, maxed out, or overused.
With luck, another fresh promo code will successfully apply to your order where the original one did not.
Use an alternate payment method
In rare instances, your chosen payment method can actually be the reason a promo code is not working properly during checkout.
Some potential conflicts between payment methods and promo codes:
- Prepaid or gift cards – Promos may not stack with these limited funds
- Foreign cards – Codes may be region restricted and not work internationally
- Premium cards – Exclusive offers sometimes prohibit discounts
- Debit cards – Discount codes occasionally limited to credit cards only
To test if your payment method is the issue, try switching to a major credit card like Visa or Mastercard.
If the same promo code works with the alternate payment method, then there is some type of conflict or policy that is preventing it from being combined with your original payment choice.
You may need to try a few different cards/accounts to find one that is compatible with the promo code you want to redeem.
Use a different web browser
One last potential resolution to try is completing your Ticketmaster purchase in a different web browser.
In rare cases, there may be some browser-specific technical issue interfering with the promo code validation process:
- Cookies – Code redemption may set cookies that conflict across browsers
- Caching – Old cached code data could prevent new entry
- Extensions – Some browser add-ons block pop-ups required to apply codes
To test for browser-related issues, try re-entering the promo code in an alternate browser you do not normally use:
- Chrome users can try Safari or Firefox
- Safari users can try Chrome or Firefox
- Firefox users can try Chrome or Safari
Be sure to fully close out your original browser before testing the new one.
If the code works in the alternate browser, you know the issue was isolated to your normal browser and its settings.
You can either complete the Ticketmaster purchase in the working browser or try troubleshooting your usual browser by clearing cookies, disabling extensions, restarting your device, etc.
Conclusion
Trouble entering a promo code on Ticketmaster can be frustrating, but is usually caused by one of these common issues:
- Expired code
- Incorrect entry
- Inapplicable code
- Previously used code
- Usage limit reached
- Restricted access
- Technical conflicts
By carefully verifying the code meets all requirements, contacting support if needed, and attempting workarounds like new codes or browsers, you should eventually be able to apply your desired promo for ticket savings.