There are a few common reasons why you may not be able to add a promo code on Ticketmaster. Ticketmaster offers promo codes and discounts to help customers save money on events, but sometimes these codes have restrictions or limitations that prevent them from being applied to your purchase. By understanding the different issues that can prevent a promo code from working, you can troubleshoot the problem and hopefully find a way to take advantage of the savings.
The promo code has expired
One of the most common reasons a promo code won’t work on Ticketmaster is that the code has expired. Promo codes are usually only valid for a limited time, which is specified when the code is created. If you try to use an expired promo code, Ticketmaster will display an error message letting you know that the code can no longer be applied.
To avoid this issue, only use promo codes that are still within their valid date range. Before completing your purchase, double check the expiration date listed on any promotional code offers. Ticketmaster also provides the expiration date when you enter a code on their website, so you can verify that it is still active before attempting to apply it.
The event is excluded from the promo code
Certain events, venues, artists, or ticket types may be excluded from promotions and promo codes on Ticketmaster. These restrictions are implemented by either Ticketmaster or the event organizer. If you attempt to use a promo code on a purchase that is not eligible, you’ll receive an error when applying it.
To prevent this, carefully read the terms and conditions for any promo code before using it. This will outline what tickets or events the code can and cannot be used for. You can also try entering the code first to see if that specific event is excluded before going through more of the purchase process.
You have not met the minimum spend requirement
Some Ticketmaster promo codes only apply to orders over a certain amount. For example, a code may state that it only applies to purchases of $200 or more. If your ticket order total is less than the minimum spend requirement, the code will not work.
Be sure to check if there is a minimum order value associated with the code. If your purchase does not meet that threshold, you will need to add tickets to reach that amount in order for the code to take effect.
The code has already been used
Promo codes on Ticketmaster can typically only be used one time. If you or someone else has already applied that specific code to another order, it becomes invalid and cannot be used again.
When possible, only use promo codes that are designated as one-time use for your own purchase. Codes that have the possibility of being used by multiple customers have a higher chance of no longer being valid by the time you go to apply them.
You are not logged into your Ticketmaster account
Some Ticketmaster promo codes can only be redeemed by users who are logged into a Ticketmaster account. If you are checking out as a guest when you try to apply the code, this could be why it is not working.
Make sure to log into your Ticketmaster account first before attempting to use any exclusive promo codes. This will link the usage of that code to your account so that you are able to take advantage of the discount or offer.
There was an error in entering the promo code
Sometimes a promo code may not work because it was entered incorrectly. Typos when inputting the code, or minor errors like leaving off a letter or number, can prevent the code from being recognized as valid.
Double check that you have entered the Ticketmaster promo code exactly as provided. Be aware of any letters that can be mistaken for similar looking numbers or characters. If you have tried inputting the code multiple times with no success, the error likely lies in how it is being entered.
The code is intended for a different country
Ticketmaster has country-specific websites and promo codes for the various regions they operate in globally. If you are trying to use a code that was meant for a different country’s Ticketmaster domain, the code will not transfer over or be recognized.
Only use promo codes that were provided specifically for the Ticketmaster website you are accessing. Codes are geographically restricted, so ensure you are on the right localized site when attempting to add your promo code.
You have exceeded the usage limit
For some promotions, Ticketmaster will set limits on the number of times a single customer can use a promo code. This helps prevent abuse of the code. If you have exceeded the usage limit, the code will no longer work when applied to future purchases.
Check the terms of the promo code to see if a usage limit is mentioned. This will specify if there is a maximum number of times you can use that specific code. If you have hit that limit, you will need to find a different code to use moving forward.
The code cannot be combined with other offers
Ticketmaster will often state that promo codes cannot be combined with additional discounts or special offers. The system will only allow one promo code to be applied per order. If you are trying to use a code on top of another promotion, such as a special deal for American Express cardholders, it will be rejected.
Be aware of any restrictions on combining multiple promo codes or offers. You will need to choose just one per order, so evaluate which provides the best value and savings overall.
You waited too long and the tickets sold out
One circumstance where a valid promo code won’t work on Ticketmaster is if the event sells out completely while you are in the process of purchasing tickets. If there are no more tickets available, the order cannot be completed – and thus the discount from the promo code is never applied.
To maximize your chances of getting tickets and using your code, start the checkout process as soon as sales begin. Do not wait to enter the promo code until you have seats selected and are at the payment screen. Add it at the beginning so the discount takes effect immediately. The longer you wait, the higher the risk of tickets selling out.
You are trying to use the code on a resale ticket
Ticketmaster’s promo codes typically only apply to primary market ticket sales. If you are attempting to use a code when purchasing a resale ticket from a third party, it will not work. Promo codes are restricted only to tickets sold directly through Ticketmaster’s primary marketplace the first time around.
Do not plan on using promo codes for any resale tickets you purchase through Ticketmaster’s exchange. These are considered separate transactions from primary sales. Only primary market ticket purchases are eligible for promo codes and other Ticketmaster discounts.
Conclusion
Troubleshooting an invalid or non-working promo code on Ticketmaster involves checking for a wide range of potential issues. From expired codes and exclusions to usage limits and country restrictions, there are many possible reasons your promo code may not be applying. Carefully review the terms of any code before purchasing tickets, and verify you are eligible to use that specific offer based on those details. With an understanding of the various limitations in place, you can pinpoint what is preventing the code from being applied and determine if there is a way to overcome that hurdle to successfully use the promo code on your order.
Frequently Asked Questions
Why do Ticketmaster promo codes sometimes say they are invalid or do not apply to my order?
There are a few key reasons Ticketmaster promo codes may be invalid or inapplicable to your order, including:
– The code has expired
– Your purchase is excluded (wrong event, ticket type, etc.)
– You do not meet the minimum order value requirement
– The code has already been fully redeemed
– You need to be logged into your Ticketmaster account
Can I use multiple promo codes on one Ticketmaster order?
No, Ticketmaster only allows one promo code to be applied per order. If you attempt to enter multiple codes, only the first valid code will be applied.
How can I get promo codes and discounts for Ticketmaster?
Options for getting Ticketmaster promo codes include signing up for their emails, following them on social media, looking on relevant promo code websites, purchasing tickets with a verified fan code, or using special American Express cardholder offers.
Why didn’t my Facebook or Live Nation promo code work on Ticketmaster?
Third party promo codes from sources like Facebook or Live Nation are typically only valid on the first time use. If those codes have already been redeemed, they will no longer work on Ticketmaster. Only use codes directly provided by Ticketmaster to ensure validity.
Can I use a promo code on ticket resales through Ticketmaster?
No, Ticketmaster strictly prohibits the use of promo codes on resale ticket purchases. The codes are exclusively for primary market ticket sales on Ticketmaster.
What should I do if my promo code says the tickets are sold out when I try to use it?
If you receive a sold out notice when trying to apply a Ticketmaster promo code, unfortunately the event has sold out and you will not be able to use that code. Make sure to enter valid codes early in the checkout process before tickets sell out.
4 Tips for Successfully Using a Promo Code on Ticketmaster
Here are 4 top tips to ensure you can successfully use a promo code for savings on your Ticketmaster purchase:
1. Read allpromo code terms and check for exclusions
Be sure to thoroughly read the details on any promo code before purchasing tickets, so you understand if that specific event, ticket type, date, or section is excluded from the discount or offer.
2. Check the expiration date
Do not try to use old or expired promo codes – the expiration date will be clearly listed so you can verify the code is still valid.
3. Log into your Ticketmaster account first
Some codes require you to be logged into your Ticketmaster account to redeem, so log in before entering your code.
4. Enter codes as early as possible
Add valid promo codes at the very start of checkout to ensure the discount applies before tickets sell out to someone else.
Using Ticketmaster Promo Codes on Mobile Devices
Ticketmaster offers dedicated mobile apps for iOS and Android devices which allow you to easily purchase tickets and use promo codes on the go. Here are some tips for applying codes on mobile:
– Install the latest version of the app
Make sure you have downloaded the most up-to-date Ticketmaster app for the best experience. Older versions may not work as well.
– Know where to enter the code
In the app, you can add promo codes on the payment screen right before you finish the checkout process.
– Use your mobile wallet
The app allows you to store your payment information safely in your mobile wallet for faster checkout.
– Enable notifications
You can enable push notifications in the app to get alerts on new codes and promos as they are released.
– Login ahead of time
If the code requires it, make sure to login to your Ticketmaster account before starting your purchase in the app.
– Copy and paste the code
Typing out codes on mobile can lead to errors. When possible, copy and paste the code from the source into the app.
Contact Ticketmaster Support if Your Code Still Doesn’t Work
If you have thoroughly reviewed the terms and conditions of your Ticketmaster promo code, confirmed the event and tickets are eligible, and still cannot get the code to apply at checkout, you should reach out to their customer service team for assistance.
You can contact Ticketmaster support by:
– Calling their support line:
1-800-653-8000
– Initiating a chat on their website:
Look for the “Help” link at the bottom of Ticketmaster.com to begin a live chat.
– Contacting them via email:
Fill out the email form on their Help Center page.
– Reaching out on social media:
Send a direct message on either Twitter @Ticketmaster or Facebook @Ticketmaster explaining your issue.
A representative will be able to look into why your particular promo code is not working and help determine if there are any other options available for you to save money on your order.
The Benefits of Using Promo Codes on Ticketmaster
When successfully applied, making use of Ticketmaster promo codes can provide several great benefits:
– Save money on your purchase
Promo codes allow you to get tickets for less by applying discounts and exclusive offers. This makes events more affordable.
– Access reserved tickets
Some codes provide early access to buy tickets before the general on-sale begins.
– Unlock perks and upgrades
You may get free upgrades, pre-sales, VIP packages, or other perks by using special codes.
– Avoid service fees
Certain codes waive processing fees that would normally be charged at checkout.
– Get the best seats
Use presale codes to beat the rush and score the ideal seats before anyone else.
Taking the time to find and properly enter valid Ticketmaster promo codes can lead to substantial savings and a better live event experience. Just be attentive to any restrictions and limitations so you pick the right code for your purchase.
