If you are unable to access your tickets on the Ticketmaster app, there are a few common reasons why this may be happening and steps you can take to resolve the issue.
Verify Your Login and Password
The most common reason you may not be able to access your tickets is because you are not logged in to the correct Ticketmaster account. Double check that you are using the email and password associated with the Ticketmaster account that the tickets were purchased under. It’s easy to mix up logins if you have multiple Ticketmaster accounts. If you have forgotten your password, you can use the “Forgot Password” link on the login screen to reset it.
Update or Reinstall the App
Another reason you may be unable to access your tickets is if you need to update to the latest version of the Ticketmaster app. Open your device’s App Store, search for Ticketmaster, and see if there is an Update option available. Tap to update and then try accessing your tickets again. If you do not see an Update option, try uninstalling and reinstalling the app completely. This will ensure you are running the most up-to-date version of the app.
Check Your App Permissions
The Ticketmaster app requires certain permissions to be enabled in order to function properly and display your tickets. On iOS devices, check that you have granted permissions for the Ticketmaster app to access your Photos, Contacts, Location and Notifications in your device Settings. On Android devices, make sure Location, Contacts and Storage permissions are enabled. If any required permissions have been disabled, enable them and then try accessing your tickets again.
Verify Your Ticket Purchase
In some cases, you may be trying to access tickets on the Ticketmaster app that were not actually purchased through your Ticketmaster account. For example, if tickets were transferred to you, purchased as a gift, or bought from a third-party reseller, they may not be linked to your Ticketmaster account. Log in to your Ticketmaster account online and look under My Tickets to verify which tickets have actually been purchased under your account. Only those tickets will be accessible in your Ticketmaster app.
Check Your Ticket Transfer Status
If you purchased tickets for someone else that were transferred, they may not show up in your Ticketmaster app if the transfer process has not been completed. Log in to your Ticketmaster account online and look under My Tickets to check the status of any transfers. The recipient must accept the tickets before the transfer is complete. If the tickets show a pending transfer status, you will not be able to access them in your app until the recipient has accepted the transfer.
Contact Ticketmaster Support
If you have verified your login, updated the app, checked permissions, confirmed your ticket purchase and transfer status, and are still unable to access your tickets in the app, you may need to contact Ticketmaster support for further troubleshooting. Reach out to their customer service team by phone, chat or email. Be prepared to provide order numbers, account details and any other information that could be useful in resolving your issue accessing tickets.
Check Your Device and Browser Compatibility
The Ticketmaster app may not work properly if you are trying to use an older or incompatible device or mobile browser. Make sure you are using an iOS or Android device that meets the minimum requirements for the Ticketmaster app. You may also need to update your device software if you are using an outdated operating system. Trying to access the app from a mobile browser instead of the native app can also cause issues. Only download and use the app directly rather than attempting to use it through a mobile browser.
Refresh or Relaunch the App
A simple refresh or force quit and relaunch of the Ticketmaster app can sometimes resolve minor glitches that may be preventing your tickets from displaying properly. On iOS devices, double tap the home button and swipe up on the Ticketmaster app to force close it. Then reopen the app and try again. On Android devices, swipe the Ticketmaster app away from the recent apps list. Then reopen it and try again. Refreshing your tickets in this way can clear up app bugs and errors.
Check Your Payment Method
In rare cases, an issue with the payment method used to purchase the tickets could cause problems accessing them in your Ticketmaster account and app. If your credit card has expired or had fraud, the payment may not have fully processed even though you received ticket confirmation. Check that the payment method used is still valid and that all charges went through successfully by logging into your account online or contacting your card issuer.
Troubleshoot WiFi and Cellular Connections
Connectivity issues with your device’s internet could prevent the Ticketmaster app from loading and displaying your ticket info properly. Try switching between WiFi and cellular data to see if one connection works better than the other. Also consider trying different WiFi networks in case the one you are on is slow or having problems. Check the service status in your area as well in case there are network outages with your cellular provider or local internet service provider.
Wait for Tickets to Appear
After immediately purchasing tickets, there can sometimes be a delay before they show up in your Ticketmaster account and app. Allow some time for Ticketmaster to fully process and deliver the tickets to your account – this usually takes no more than a few hours. If your tickets were recently purchased but are not appearing, try again in a little while. As long as you received a confirmation for your order, your tickets will be accessible in your account shortly.
Can’t Access Tickets After Event Already Occurred
Once an event has already taken place, Ticketmaster will remove the ability to view or access those tickets in your account and app. This is to prevent fraudulent use or resale after the event date. If you are trying to access tickets to an event that already happened, unfortunately those ticket barcodes will no longer be available in your account. Make sure to screenshot or print tickets before the event if you think you may need them afterward for any reason.
Trouble accessing your event tickets in the Ticketmaster app can be frustrating, but in most cases the problem can be resolved by taking the appropriate troubleshooting steps. Verify your login details, check for app updates, confirm ticket purchases, and contact support if the issue persists. With the right account access and app troubleshooting, you can get access to your Ticketmaster tickets restored.