There are a few reasons why your Ticketmaster tickets may not be showing up in the app. Here are some quick answers to common questions about this issue:
Did you recently buy the tickets?
If you just purchased the tickets, it can take some time for them to sync to the app. Give it a few hours and check again later. Tickets usually appear in the app within 12-24 hours.
Are you logged into the correct Ticketmaster account?
Double check that you are logged into the same Ticketmaster account on the app as the one you used to purchase the tickets. Log out completely and log back in if needed.
Have you updated the app recently?
Make sure you have downloaded the latest version of the Ticketmaster app. Older versions may have issues displaying new tickets.
Have you tried restarting your phone?
As simple as it sounds, restarting your iPhone or Android device can often fix app issues like tickets not showing up. Close the app, restart your phone, and try again.
Are your Ticketmaster tickets transferred tickets?
If you bought ticket transfers, they have to be accepted before they will show up in your Ticketmaster account and app. Make sure the original ticket purchaser has transferred them to you successfully.
Could the tickets be under a different email address?
If you have multiple Ticketmaster accounts, check that the tickets were not purchased under a different email address. Log into each account on the app to view your tickets.
Are you accessing the right event?
Don’t forget to make sure you are looking under the correct event in the Ticketmaster app. Search for the event by name and confirm it is the right one.
Conclusion
With mobile ticketing becoming more popular, there are some common reasons you may run into issues with tickets not appearing properly in the Ticketmaster app. Carefully checking your account, app version, login details and the event details can help resolve many problems. If you continue to have unresolved issues, contacting Ticketmaster customer service is recommended for further troubleshooting.
Detailed Explanations
Now that we’ve covered some quick tips, let’s go into more detail on the most common reasons behind the Ticketmaster app not showing tickets properly:
Recent Ticket Purchases
If you just completed the ticket purchase through Ticketmaster.com or the Ticketmaster app, there will be a delay before the tickets sync to your account everywhere. This is because it takes some time for the Ticketmaster servers to fully process and distribute your purchase. While instant digital delivery is promised, it generally takes around 12-24 hours before tickets reliably appear correctly in your accounts and app. If it has only been a couple hours, remain patient and wait until the next day to see if your newly bought tickets appear in the app.
Wrong Account Logged In
The Ticketmaster app requires you to log in to your Ticketmaster account to view your tickets. If you have multiple Ticketmaster accounts, it is easy to lose track and end up logging into the wrong one. Open the app, tap the menu icon in the top left corner, and select “Account Details” to confirm you are under the email address that made the ticket purchase. If needed, tap “Log Out” and then input your correct email and password. This fixes issues caused by being logged into the wrong account.
Outdated App Version
Ticketmaster frequently releases new versions of their mobile app, often to introduce new features or fix bugs. If you have an outdated version installed, it can cause problems displaying more recently purchased tickets. Try going to your device’s app store, searching for Ticketmaster, and updating to the latest version. This will ensure maximum compatibility with your tickets and account.
Restarting Your Smartphone
In technical terms, restarting your iPhone or Android phone clears out the app data cache and resets all running apps and services. While it may seem too simple to make a difference, restarting your smartphone can solve all kinds of app glitches and issues. To restart, hold down your phone’s power button until the “Power off” prompt appears. Tap it and wait 30 seconds after your phone fully shuts down. Then hold the power button again to restart your smartphone. Give the Ticketmaster app a fresh try once it has reloaded.
Ticket Transfers
If you received your Ticketmaster tickets via a transfer from another user, they have to formally accept the transfer before the tickets switch over to your account. You will receive an email/text when the original ticket purchaser initiates the transfer. But you have to open it and click to formally accept and approve the ticket transfer. Only once the transfer acceptance is processed will the tickets depart their account and successfully appear in your Ticketmaster account and mobile app.
Wrong Email Address
When purchasing tickets on Ticketmaster, you can choose which email account you want the order confirmation and tickets sent to. If you have multiple email addresses under your Ticketmaster account, double check that the tickets were sent to the email you think. Log into Ticketmaster.com on a computer, go to your account dashboard, and look under order history to confirm which email the ticket order is under. Then make sure you are logged into the app with the corresponding email address and account.
Incorrect Event
With lots of different events in your Ticketmaster account, it can be easy to accidentally navigate to the wrong one in the app. Carefully check that you have selected the proper event that corresponds to your missing tickets. Tap into the event and scroll down on the Info tab to cross-reference the event details, venue, date, and time. Make sure they match the event you bought tickets for. If not, go back and search for the correct event by name and select it to view your tickets.
Troubleshooting Your Issue Further
If you still can’t get your Ticketmaster tickets to appear in the app after trying the steps above, here are some additional troubleshooting methods:
Contact Ticketmaster
For extra help, go straight to the source and contact Ticketmaster’s customer service department. You can reach them online via the Live Chat function at the bottom of Ticketmaster.com. Alternatively, you can call their support phone number at +1 800-653-8000.
Check Your Email Spam Folder
In rare cases, the original ticket delivery email from Ticketmaster gets filtered to your spam or promotions folder. Log into your email account on a computer and thoroughly check your spam, junk, and promotions folders for any emails from Ticketmaster about your ticket purchase. If found, mark them as “Not Spam” to move them to your inbox.
Can’t Find Tickets After Transfer Acceptance
If you accepted a ticket transfer but they never appeared, try logging out and back into the Ticketmaster completely. Deleting and reinstalling the app can also resolve this specific issues of tickets remaining stuck after transfer acceptance.
Still No Luck
If you have waited over 72 hours, checked every possible cause mentioned above, and followed all troubleshooting tips, but your Ticketmaster tickets still won’t show up, you’ll need to contact their support team. An agent can further investigate and manually link your purchase history to your account if needed. Don’t wait too long though, as you may run out of time to fix the issue before your event.
Preventing Ticket Problems
Once you do get your tickets showing properly in the Ticketmaster app, follow these tips to avoid any further problems:
- Only buy from official sources like Ticketmaster.com. Avoid scalpers or secondary sellers.
- Make sure to only log in to one Ticketmaster account on your phone.
- Don’t delete or reinstall the app unnecessarily.
- Maintain a strong internet connection when accessing your tickets.
- If transferring tickets, confirm the recipient formally accepts the transfer every time.
- Check your tickets periodically leading up to the event.
Key Takeaways
Having Ticketmaster ticket issues can be stressful and frustrating, but is usually fixable. Remember these key points:
- New purchases take up to 24 hours to sync across Ticketmaster’s systems and apps.
- Always log into the Ticketmaster account that purchased the tickets.
- Keep the Ticketmaster app updated to the latest version.
- Restart your phone and app if tickets aren’t appearing correctly.
- Carefully check for wrong events, mismatched accounts, unaccepted transfers, etc.
- Contact Ticketmaster customer service for urgent unresolved ticket issues.
Summary
Troubleshooting steps like verifying your account, updating the app, restarting your device, accepting transfers, and selecting the correct event will resolve most issues with missing or incorrect tickets in the Ticketmaster app. Be patient right after buying tickets, and always confirm event details when tickets don’t appear. If problems persist, reach out to their customer support online or by phone to investigate further based on your specific purchase details. Carefully following their troubleshooting and security best practices will minimize headaches for you when using Ticketmaster mobile tickets.
