There are a few common reasons why you may not be receiving text messages from Ticketmaster:
You have text message blocking enabled
Many mobile carriers allow customers to block text messages from short codes or specific numbers. If you have enabled blocking for short codes or for the Ticketmaster text messaging number (around 39756), you will not receive any texts from them.
To fix this:
- Contact your mobile carrier (AT&T, Verizon, T-Mobile, etc)
- Ask them to remove any blocks on the Ticketmaster short code or phone number
- This will allow texts from Ticketmaster to come through again
Your phone number is entered incorrectly
When purchasing tickets on Ticketmaster, you likely entered a phone number to receive text updates. If this number is entered incorrectly, with a wrong digit or other error, then the texts will not reach you.
To fix this:
- Log into your Ticketmaster account online
- Under your account settings, find the option to manage text messaging
- Update your phone number with the correct digits
- Save the change and texts should now go to the right phone
You opted out of text messages
At some point you may have opted out of receiving text messages from Ticketmaster. This could have been done through an unsubscribe link in a previous text or by contacting Ticketmaster support.
To fix this:
- Log into your Ticketmaster account online
- Under account settings, find the option to manage text messaging
- Make sure the option to receive text messages is enabled
- Save your preferences and you should begin getting Ticketmaster texts again
Your phone is not compatible
In rare cases, an older phone may not be able to receive texts from Ticketmaster due to compatibility issues. This is most likely with very old flip phones or smartphones from over a decade ago.
To fix this:
- Try updating your phone’s operating system to the newest version available
- If your phone cannot update, you may need to upgrade to a newer device
- Most modern smartphones (iPhone, Android, etc) should work fine
Ticketmaster is having technical issues
Like any company, Ticketmaster may occasionally have technical problems that interfere with text messaging capabilities. This could be due to:
- Issues with their text messaging provider
- Overloaded servers
- Software bugs
- Scheduled maintenance and upgrades
If Ticketmaster is having technical difficulties, there is usually not much you can do except wait for them to resolve the problem. You may want to check their social media pages or help site for updates.
Your phone’s storage or settings is full
Many phones have limits on how many text messages can be stored, often deleting older messages when the limit is reached. If your Ticketmaster texts are getting automatically deleted due to storage restrictions, you won’t see any new messages.
To fix this:
- Check your phone’s message storage settings
- Increase the limit or delete old conversations to free up space
- Disable auto-delete options for messages if available
Similarly, some phones require you to manually enable storage permissions for each app. If Ticketmaster doesn’t have permission to store texts, you may not get any messages.
To fix this:
- Go to your app permissions settings
- Make sure Ticketmaster has permission to store messages
- Grant the permission or toggle it off and back on
You have a new phone number
If you got a new phone number after purchasing tickets from Ticketmaster, they will no longer have your correct contact information.
To fix this:
- Log into your Ticketmaster account
- Update your phone number in the account settings
- Verify the new number to confirm it is correct
Once your account has the new phone number, Ticketmaster texts will begin going to your current device.
Conclusion
Troubleshooting text messaging issues requires reviewing your phone settings, account details, and the potential causes listed above. In most cases, the problem can be resolved by:
- Removing text blocking on your carrier
- Updating incorrect phone numbers
- Re-enabling text messaging in your account
- Increasing storage limits and permissions
- Waiting for technical issues at Ticketmaster to be fixed
If none of those steps restore your Ticketmaster text messaging, you may need to contact their customer support for additional help troubleshooting and identifying any unknown problems.
| Common Issue | Fix |
|---|---|
| Text blocking enabled | Contact carrier to remove blocks |
| Incorrect phone number | Update number in Ticketmaster account |
| Opted out of texts | Re-enable texts in account settings |
| Incompatible phone | Update OS or upgrade device |
| Ticketmaster technical issues | Wait for them to resolve problems |
| Storage or permissions full | Increase limits and grant permissions |
| New phone number | Update number in Ticketmaster account |
Additional Troubleshooting Tips
- Restart your phone – This clears any glitches with the messaging system
- Update your phone OS and apps – Older versions may have compatibility issues
- Check spam folders – Messages may be incorrectly filtered as spam
- Use a different messaging app – Switch from default messaging to WhatsApp, etc
- Try texting Ticketmaster at 39756 – See if they respond with troubleshooting help
- Remove and re-add Ticketmaster as a contact – Refresh the connection
- Try a different device if possible – Narrow down if it’s phone-specific
Text messaging is convenient for getting updates from Ticketmaster on your purchased tickets. With the right troubleshooting steps, you should be able to resolve any issues and start reliably receiving texts again.
Related Questions
Why do I get some texts from Ticketmaster but not others?
If you only miss some texts occasionally, it could be due to:
- Random technical glitches
- Delayed messages during high volume times
- Texts filtered incorrectly as spam
Try the troubleshooting tips above to rule out any underlying problems. Getting texts inconsistently is often just a temporary issue that resolves on its own.
Does Ticketmaster charge for text messaging?
No, Ticketmaster does not charge fees for sending text messages. Standard text messaging rates from your carrier may apply, but Ticketmaster does not add any extra charges.
How do I know if my Ticketmaster text messages are SMS or MMS?
Ticketmaster sends their texts as standard SMS messages. MMS is usually used for sending media like photos. So unless Ticketmaster texts you images, everything should come through as SMS.
Why do my Ticketmaster texts come in groups or all at once?
Delayed message delivery can cause Ticketmaster texts to arrive in bunches. This happens most often when there are technical issues or high volume loads. The texts were sent spaced out but were held up and delivered together.
Conclusion
Troubleshooting text messaging problems requires a methodical approach to identify the root cause. Common fixes include updating account settings, adjusting phone permissions, removing blocks, or waiting for technical issues to resolve. With the right steps, you can get reliable Ticketmaster text updates about your event tickets.