When you purchase tickets on Ticketmaster, you are given a booking reference number that can be used to manage your tickets. This booking reference is an important piece of information that gives you access to your order and lets you do things like transfer tickets or resell them. So where exactly can you find your Ticketmaster booking reference number?
Checking Your Order Confirmation Email
The easiest place to find your Ticketmaster booking reference is in the order confirmation email that is sent after you complete a ticket purchase on Ticketmaster.com or the Ticketmaster app. This email contains all the key details about your order, including:
- The event name, date, time, and venue
- Seat locations for the tickets purchased
- Barcodes for each ticket
- Order total and payment confirmation
- The booking reference number
The booking reference is usually located near the top of the email, under the order summary section. It is a 10-12 digit number that looks something like 1234567890 or 098765432109. When you need to access your order details or perform any actions like transferring tickets, you will need this number handy so it’s a good idea to save this confirmation email.
Finding the Booking Reference in Your Ticketmaster Account
If you used an existing Ticketmaster account to make your ticket purchase, you can also find your booking reference by logging into your account.
- Go to Ticketmaster.com and click “My Account” in the top right corner.
- Enter your account credentials to log in.
- Once logged in, you will see a menu on the left side with options like “Upcoming Events” and “Order History.” Click on “Order History.”
- Here you will see a list of all your past Ticketmaster orders. Find the order that contains the tickets you need the booking reference for.
- Click “View Order Details” to expand the order.
- In the order details, look for the “Booking No” field. This contains your 10-12 digit booking reference number.
This is helpful if you lost the original confirmation email for your order or if you want to double check the booking reference number for accuracy.
Retrieving the Booking Reference When Transferring or Reselling Tickets
If you are looking to transfer or resell tickets through Ticketmaster, you will need to provide the booking reference number during the process. Here is how you can find it:
- For transfers, start the transfer process through your Ticketmaster account. When prompted, sign in and access your order details to view the booking reference.
- For resales, you will list your tickets through Ticketmaster’s resale marketplace. Provide the booking reference when listing the tickets for sale.
- If you don’t have the email or account access, contact Ticketmaster Fan Support and provide your order details like date, event, and seats purchased. They can provide the booking reference.
In most cases, Ticketmaster will prompt you for this number during the transfer or resale process since it is required to manage the tickets.
Getting the Booking Reference from the Credit Card Statement
If you cannot find your booking reference number through any of the above methods, one last place to check is your credit card statement that shows the Ticketmaster purchase charge. While the full booking reference may not be displayed, a portion of the number will be included in the charge description:
- Log into your credit card account and access your statements.
- Locate the Ticketmaster charge for the order you need the booking reference for.
- In the merchant/charge description, look for a 10-12 digit number that matches part of your reference.
- Contact Ticketmaster Fan Support with this partial booking reference and they may be able to identify your order.
This only works if you used the same credit card to purchase the tickets. The partial booking reference along with the event details may be enough for Ticketmaster to identify your order in their system.
Searching Old Emails for the Ticketmaster Confirmation
If your Ticketmaster purchase was made awhile ago, you may need to dig further back into your email history to find the confirmation email:
- Log into the email account used to order the tickets.
- Use the search function for keywords like “Ticketmaster Order” or the event name.
- If needed, expand the date range in your search to cover several months.
- Look through any confirmation emails from Ticketmaster during that period for the booking reference.
- As a fallback, search for just the word “booking” to find any message containing the reference number.
With the right combination of search terms and a wide date range, you should hopefully be able to uncover the original confirmation email from your Ticketmaster archives.
Contacting Ticketmaster Customer Service
If you have absolutely no record of the booking reference and need to access your ticket order urgently, your final option is to contact Ticketmaster directly for assistance:
- Lookup the customer service number for your country on Ticketmaster.com.
- Call and select the prompts for help with an existing order.
- Provide any order details you have – event, date, seats, purchase date, credit card used, etc.
- Explain that you need the booking reference number but do not have the confirmation email.
- The customer service agent can search for your order in their system and provide the booking reference after verifying your order details.
While Ticketmaster will charge a customer service fee for this, they can retrieve your booking reference if you provide enough corroborating order information. This should only be used as a last resort option when all else fails.
Conclusion
Finding your Ticketmaster booking reference is easy as long as you have the original order confirmation email or access to your Ticketmaster account. In the event you don’t have either of these, you may have to do some email digging or contact customer service to retrieve it. But with the right combination of order details, Ticketmaster can locate your booking reference anywhere in their system.
Some key takeaways:
- The booking reference is in your confirmation email, Ticketmaster account, and credit card statement.
- You’ll need it when transferring or reselling tickets through Ticketmaster.
- If all else fails, contact Ticketmaster support with your order details for assistance.
- Don’t lose the confirmation email – it has the crucial booking reference you’ll need!