When purchasing tickets on Ticketmaster, there are a few different places where you can enter a gift card code to pay for all or part of your order. The exact steps may vary slightly depending on what type of device you are using – desktop/laptop, mobile web, or the Ticketmaster app. However, the general process is the same.
Entering a Gift Card During Checkout
The most common place to enter a Ticketmaster gift card is during the checkout process when you are on the payment page. After you’ve selected your tickets and gone through the initial steps of checkout, you’ll come to a page where you can enter your payment information.
Look for a section labeled “Promo Code” or “Gift Cards and Vouchers.” Here you can click a link or button to open a field where you can enter the claim code from your Ticketmaster gift card. After entering the code, click “Apply” and it will apply the gift card balance to your purchase.
If you have multiple gift cards, you may be able to enter multiple codes to redeem them. If the gift card doesn’t cover the full amount, you’ll then need to use another payment method like a credit card to pay the remainder.
Entering Gift Cards on the Payment Page
In addition to the dedicated gift card section, you may also see a spot to enter gift cards right in the main payment section. Look for a link near the credit card fields that says something like “Have a gift card?” or “Use gift card.”
Clicking this will open a pop-up where you can enter your Ticketmaster gift card code. Again, click “Apply” once you’ve entered the code and it will deduct the amount from your order total. You can then continue filling in your other payment info like normal.
Using Gift Cards on Mobile Devices
The process for using a Ticketmaster gift card is very similar in the iOS and Android apps. After selecting your tickets, you’ll go to the payment section.
Look for either a gift card icon at the top near the total, or an option like “Add gift cards” in the payment methods section. Tapping this will open a screen where you can enter the claim code from the back of your Ticketmaster gift card.
One difference is that some mobile users have reported needing to enter the full gift card number, not just the claim code. So if the claim code doesn’t work, try inputting the longer card number instead.
Can You Use Multiple Gift Cards?
In most cases, yes, you can use multiple Ticketmaster gift cards on a single order. Whether on desktop, mobile, or in the app, there should be a way to enter multiple claim codes prior to submitting payment.
However, keep in mind that each gift card will need to be entered separately. There is no way to combine multiple cards into a single code.
Here are some tips for using multiple gift cards on Ticketmaster:
- Check the balance on each card first so you know how much they have.
- Enter the cards from highest balance to lowest to maximize your value.
- If a card doesn’t cover the full amount, use another card or payment method for the remainder.
- Make sure to track which cards you’ve used so you can update your balances later.
What If Your Order Exceeds the Gift Card Amount?
If your Ticketmaster order total exceeds the amount loaded onto your gift card, you’ll need to cover the remainder of the purchase with another payment method.
The site will first deduct the gift card balance, then show you the leftover amount still due. You can then choose another way to pay for that portion, such as:
- A different gift card
- Credit card
- Debit card
- PayPal
You’ll need to fill in the details for whatever additional payment method you choose to complete the transaction.
Can You Use Gift Cards for Tickets That Have Already Been Purchased?
Unfortunately, no – Ticketmaster does not allow you to retroactively apply gift cards to orders that have already been completed and paid for.
The gift cards must be used to pay for your purchase at the time you check out. There is no way to be reimbursed or get a refund by entering a gift card on past orders.
So be sure to have any gift cards on hand before you complete your transaction. You can’t add them after the fact.
Do Gift Cards Expire?
Yes, Ticketmaster gift cards do eventually expire. The exact expiration varies, but is typically 6-12 months from the date of activation.
Be sure to check the front or back of your gift card to see the “Valid Thru” date. The funds must be used prior to that expiration date, or else you’ll forfeit the remaining balance.
If you have a gift card that has expired, unfortunately there is no way to reactivate it or get the balance back. So remember to use your Ticketmaster gift cards in a timely manner.
Can You Use Gift Cards for Resale Tickets?
In most cases, no – Ticketmaster gift card balances cannot be applied towards resale tickets purchased through Ticketmaster’s verified resale marketplace.
Resale tickets are those listed for sale by other fans and Ticketmaster users, as opposed to direct from the venue or promoter. Prices are often above face value.
While the resale tickets are integrated into Ticketmaster’s platform, gift cards are restricted to only primary market standard tickets. Always check the fine print before purchasing a gift card to confirm any restrictions.
How to Check Your Gift Card Balance
If you can’t remember how much is left on your Ticketmaster gift card, there are a couple ways you can check the balance:
- Online – Sign into your Ticketmaster account online, go to My Account, then Gift Cards. You’ll see the balance for each linked card.
- Mobile App – Open the app, go to More > Gift Cards. Your balances will be listed.
- Call Customer Service – You can call Ticketmaster Customer Service at 1-800-653-8000 and they can check the balance for you over the phone.
Checking your balances before purchasing tickets can prevent any surprises at checkout. That way you’ll know exactly how much you have left to spend on each card.
Troubleshooting Gift Card Issues
Here are some common troubleshooting tips if you have issues using a Ticketmaster gift card:
- Make sure the card has not expired and still has a balance.
- Double check that you are entering the Claim Code properly.
- Try entering the full gift card number instead of just the claim code.
- Copy and paste the code instead of typing it to prevent errors.
- Refresh your browser or app and try re-entering the code.
- Contact Customer Service if it still doesn’t work – they can look into the issue.
Conclusion
Ticketmaster gift cards can be extremely useful for purchasing tickets to concerts, sports events, theater shows and more on Ticketmaster.com and its related apps. By entering gift card codes during the checkout process, you can pay for some or all of your order without needing a credit card.
Just be sure to redeem any gift cards prior to the expiration date, check your balance beforehand, and remember you can’t retroactively apply them to past purchases. With a few simple steps during checkout, you can quickly and easily use your Ticketmaster gift cards to cover the cost of tickets for your next big event.
