If you purchased tickets through Ticketmaster, either online or through the Ticketmaster app, your tickets will be accessible through your Ticketmaster account. Ticketmaster offers both mobile and print-at-home ticket options, so your tickets may be viewable in the Ticketmaster app on your mobile device, saved as a PDF on your computer to print at home, or both.
Viewing tickets in the Ticketmaster app
The easiest way to access your Ticketmaster tickets is through the Ticketmaster app on your mobile device. Here’s how to view your tickets in the app:
- Download the Ticketmaster app if you don’t already have it. It’s available for both iOS and Android.
- Open the app and log into your Ticketmaster account using the email and password you used to purchase the tickets.
- Once logged in, you will see a tab labeled “My Tickets.” Tap this tab.
- This will display all upcoming events you have tickets for through Ticketmaster. To view the tickets, tap on the event you want to see.
- You will then see details about the event, and you can scroll down to view your tickets. Tap on each ticket to see the barcode.
- As long as you are logged into the app, you can access these tickets anytime, even without an internet connection. The tickets are stored in the app.
As long as you have the Ticketmaster app installed on your phone and remain logged into your account, you will always be able to access your tickets this way. The app provides the most convenient way to quickly pull up a ticket barcode for scanning at the venue.
Printing tickets at home
If you selected print-at-home as your ticket delivery option, you can access the ticket PDFs through your Ticketmaster account online to print before the event. Here’s how:
- Go to ticketmaster.com and click “Sign In” in the top right corner.
- Enter your account credentials and sign in.
- Once logged in, you will see options under “My Account” in the top right. Click on “My Tickets.”
- Just like in the app, this will display all upcoming events you have Ticketmaster tickets for. Find the event you want to print tickets for and click on it.
- On the order details screen, click “View Barcode.” This will display a PDF with all the ticket barcodes for that order.
- Click the print button in the upper right corner of the PDF window to print your tickets.
As long as you remain logged into your Ticketmaster account, you can access these print-at-home PDF tickets anytime leading up to the event. If you selected mobile ticket delivery, you will not have a print option available.
Transferring tickets to friends
If you purchased multiple tickets but cannot attend the event, Ticketmaster makes it easy to transfer tickets to friends. You can transfer tickets through both the app and online. Here’s how it works:
- Access your tickets in the app or through your account online.
- Tap or click the transfer button on the ticket you want to send. This will prompt you to enter the recipient’s email address.
- Enter your friend’s email address and click send. Ticketmaster will send them a link to accept the transferred ticket.
- Once your friend accepts the transfer, the ticket will disappear from your account and show up in theirs.
It’s important to only transfer tickets to people you know and trust, as you won’t be able to get the tickets back once sent. Make sure your friends accept the transfers promptly so they have their tickets in time!
Selling tickets on Ticketmaster
If you can no longer attend an event and don’t have any friends who need your tickets, you also have the option to resell your tickets through Ticketmaster. Here’s how ticket resale works:
- Access your tickets through the app or your account online and click “Post” next to the ticket.
- You will be prompted to list the tickets for resale at a price you specify.
- Ticketmaster adds the tickets to its resale inventory at your chosen price.
- If and when the tickets sell, you will receive an emailed payment (minus a small commission fee).
Things to keep in mind when reselling tickets:
- There are no guarantees your tickets will sell.
- You want to price them competitively based on current resale prices.
- The longer you wait to post, the lower demand may be.
- You can choose to donate a portion of the proceeds to charity.
Reselling through Ticketmaster ensures your tickets go to other fans safely and securely. Just make sure to post them for resale as soon as you know you can’t attend.
What if my tickets are lost or stolen?
Hopefully you’ll never have to experience this, but if your tickets are lost, stolen, or accidentally destroyed before the event, contact Ticketmaster Customer Service right away.
Customer Service may be able to reissue replacement tickets if you provide enough details on what happened and can verify your identity. However, this is based on the event organizer’s policies, so there are no guarantees.
Some things that can help your case:
- Filing a police report if tickets were stolen
- Providing Ticketmaster confirmation numbers
- Explaining in detail what happened
- Calling as soon as possible after the incident
Mobile tickets in the Ticketmaster app can also be remotely disabled if your phone is lost or stolen. While you may not get replacement mobile tickets, at least whomever ended up with your device won’t be able to use your tickets.
The bottom line is contacting Customer Service immediately to report lost, stolen or damaged tickets gives you the best chance of getting help. Make sure to call the number on the back of your Ticketmaster charge card.
What happens if an event is postponed or rescheduled?
In the event that a concert, game, or other event is rescheduled or postponed after you purchase tickets, your Ticketmaster tickets will most likely still be valid for the new date and time.
However, it depends on the organizer’s policies. In most cases:
- Your existing tickets automatically transfer over to the new date.
- You will receive an email notification with details on the changes.
- If you can no longer attend the new date, you will have a window of time to request a refund.
If the event is outright canceled with no postponement or rescheduling, Ticketmaster will automatically process refunds for all ticket buyers. You will see the refund appear on the credit card you originally purchased with.
For last minute postponements or changes, be sure to check the Ticketmaster app or event listing online, as it will be updated with the latest information. You can also call Customer Service if you cannot make the new date or time and need to request a refund.
What to do if you think you were charged twice
Mistakes happen, and sometimes a glitch in the matrix results in you being charged twice for the same Ticketmaster ticket purchase. This can occur if you completed checkout then refreshed the page and checked out again, for example.
First, log into your Ticketmaster account and carefully verify that you were indeed charged twice for the same ticket purchase. Check the ticket quantities, seat locations, order dates, and total prices.
If it clearly shows two charges for the exact same ticket purchase, contact Ticketmaster Customer Service right away to explain the error.
Providing the order confirmation numbers and other billing details will help Ticketmaster verify the duplicate charge. In most cases like this, Ticketmaster will quickly refund the extra charge.
Just make sure you reach out to Customer Service shortly after the double charge occurs for the quickest resolution. And in the future, avoid refreshing or hitting back during the checkout process, as this can sometimes lead to accidental duplicate orders.
Issues with print-at-home tickets
Print-at-home tickets offer convenience but also come with a few potential issues to be aware of. Here’s some troubleshooting tips if you run into problems with your printed Ticketmaster tickets:
- Blank or partial printout: Double check your printer is not low on ink, jammed, or otherwise malfunctioning. Reaccess the PDF ticket file and try printing again. Make sure your paper size matches the print size.
- Lost ticket printout: Log into your Ticketmaster account online as soon as possible and reprint your tickets.
- Smudged ticket: Print the tickets again if needed, making sure ink is not running low and paper quality is good.
- Printer not working: Worst case, you can display the PDF ticket on your phone screen for scanning, though printed is ideal.
Allow enough time before an event for troubleshooting any printer issues. You can always fall back on displaying the ticket PDF on your mobile device if printed copies are not working.
Problems with mobile tickets
While mobile tickets provide the most convenience in many ways, they are fully digital and therefore come with potential pitfalls. Here are some mobile ticket issues and fixes:
- Phone dies: Make sure your phone is fully charged; consider bringing a backup charger or printed tickets.
- Poor signal: Screenshot your tickets to pull up when offline. Try disconnecting/reconnecting to WiFi and cellular data.
- App glitches: Force quit and re-open the app. Reinstall the app if needed.
- Phone lost or stolen: Immediately contact Ticketmaster Customer Service to try and disable the tickets.
Troubleshoot mobile issues early and have a backup plan, like printed tickets or screenshots. Mobile tickets are convenient but also vulnerable to technical difficulties, dead batteries, and lost devices.
Contacting Ticketmaster Customer Service
Hopefully this guide covered the main questions and issues users have around accessing their purchased Ticketmaster tickets. But if you ever have other troubles getting into an event, reach out to the Ticketmaster Customer Service team right away.
Here are some tips for contacting Customer Service:
- Have your order number, ticket details, and other information ready.
- Be ready to verify your identity and account ownership.
- Call the number on the back of your Ticketmaster charge card.
- Chat or email support if phone lines are busy.
- Clearly explain your issue and what help you need.
Ticketmaster’s Customer Service team is available seven days a week to help users with ticket issues. Reach out to them promptly if you encounter any problems or uncertainties accessing your event tickets purchased on Ticketmaster.