Getting tickets to your favorite concert, show, or sporting event can be a complicated process. With high demand events selling out quickly, timing is everything when trying to secure seats. One of the key steps in the ticket buying process is receiving your confirmation email from Ticketmaster with your order details. This email serves as proof of purchase and contains important information needed to gain entry. So when exactly should you expect to receive your Ticketmaster email confirmation after placing an order? Here is a closer look at the typical Ticketmaster email timeframes and what to do if your email is delayed.
How Ticketmaster Email Confirmations Work
After completing your Ticketmaster order online or over the phone, your tickets are not yet guaranteed. Ticketmaster will first go through a verification process to ensure your payment method is valid and seats are still available. Only once this process is complete will your order be finalized.
The confirmation email serves as notification that your Ticketmaster order has been officially processed and your tickets are secured. This email will contain details on your specific event, seats, ticket delivery method, purchase price, and your unique order number.
You will need your order number for future reference when accessing your Ticketmaster account online or contacting customer service. The barcodes included in your email can be used to gain entry to the event if you selected mobile ticket delivery.
Expected Email Timeframe
So when can you expect to receive your coveted Ticketmaster order confirmation email? Here is an overview of typical email timeframes:
Immediately For Digital Tickets
If you selected mobile ticket delivery to your smartphone, your Ticketmaster email confirmation should arrive immediately after completing your purchase. This will include barcodes to access the event directly from your phone.
Within 1 Hour for Standard Orders
For standard Ticketmaster orders with physical ticket delivery, email confirmations typically arrive within one hour. However, it may take up to 12-24 hours during high volume sale periods.
24 Hours For Mailed Tickets
If you elected to have printed tickets mailed to you, allow up to 24 hours for your Ticketmaster confirmation email. This allows time for your order to be processed and tickets to be printed and shipped.
At Time of Release For Pre-Sales
For pre-sale tickets purchased before the general on-sale date, your confirmation email will coincide with the official ticket release date – not your date of pre-sale purchase. This holds your tickets until the public sale begins.
What To Do If Your Email Is Delayed
With busy servers and high demand, there may be times when Ticketmaster confirmation emails are delayed beyond normal timeframes. Here are some tips on what to do if you don’t receive your Ticketmaster order confirmation email within expected time windows:
Check Spam and Junk Folders
As a first step, be sure to look in your spam, junk, and promotions folders. Confirmation emails can sometimes get blocked or filtered to these incorrect folders. Add Ticketmaster to your safe senders list to avoid this going forward.
Verify Your Email Address
Double check that the email address you provided Ticketmaster during checkout is correct and that there are no typos or errors. An incorrect email is the most common reason for not receiving confirmation emails.
Contact Ticketmaster Customer Service
If you still have not received your confirmation email after several hours, reach out to Ticketmaster customer service online or by phone. Have your order number ready and they can investigate the status of your order.
Check Your Ticketmaster Account
Log into your Ticketmaster online account and look under order history. If your purchase is showing here, your order was successfully processed even if the email didn’t come through. You can access your tickets here.
Call the Venue Box Office
For last minute emergencies on the day of the event, calling the venue’s box office is an option. They may be able to confirm your order and print your tickets on site if needed. Come prepared with your order details.
Important Details In Your Email
Once received, be sure to carefully review your Ticketmaster order confirmation email. Here are some key details to look for:
This unique number will be needed any time you need to contact Ticketmaster about your order. Note it down along with the email for easy reference.
Event & Venue Information
Confirm all specifics like event name, date, time, and venue are accurate. Also verify the correct number of tickets for your party.
Your exact seat sections, row, and seat numbers will be listed. Double check these match what you selected during purchase.
Ticket Delivery Method
The email will indicate if you chose mobile, print-at-home, or standard mail delivery. Ensure this matches your preferred method.
Price & Fees
Verify that pricing for tickets, fees, shipping, insurance, and taxes reflected in the email match your expected order total.
For mobile tickets, the document attachment will contain your unique barcodes needed to enter the venue. Print out or screenshot these to have on hand.
Next Steps After Receiving Your Email
Once you’ve confirmed all the key details, here are some next steps to take:
Save the Email
Keep the email someplace easily accessible in case you need to reference it leading up to the event. You may need to show it along with ID to enter if issues arise.
Print Out Paper Tickets
For print-at-home tickets, be sure to print out the attached document to bring. Following the barcode scanning issues, printed hard tickets may be required for entry.
Watch for Your Mailed Tickets
If you selected standard mail delivery, your printed tickets will arrive within 7-10 calendar days. Contact Ticketmaster if they do not arrive within 2 weeks of your event.
Transfer or Re-Sell Tickets
If needed, you can re-sell or transfer tickets to friends by logging into your Ticketmaster account. The confirmation email contains instructions on how to complete this process online.
Add to Your Calendar
Be sure to add the event date, time, and location to your calendar along with a reminder alarm. This avoids forgetting important concert or game dates.
Despite best efforts, you may encounter problems with your Ticketmaster order confirmation. Here is how to troubleshoot some common issues:
If you never received your confirmation email, first contact Ticketmaster Customer Service who can investigate and resend it. Check your spam folder, account email, order status online, and call the venue as next steps.
Wrong Email Address
If the confirmation email went to the wrong recipient due to a typo, call Ticketmaster ASAP to update your contact information and reissue to the correct address.
If any details like ticket quantities, seat numbers, or event specifics are inaccurate, contact Ticketmaster immediately to have your order corrected. Don’t wait or you may lose out.
Receiving multiple confirmation emails likely indicates duplicate ticket orders. Reach out to Ticketmaster to cancel extra tickets and refund any overcharges.
If hard copy mailed tickets are returned as undeliverable, get in touch with Ticketmaster to update your address and arrange redelivery or will call pickup at the venue.
Avoiding Ticketmaster Email Issues
To avoid issues with your Ticketmaster confirmation emails, keep these best practices in mind when ordering:
Double Check Your Email Address
When entering your email during checkout, carefully type it in and double check for accuracy. Bouncing emails are a top cause of problems.
Use a Reliable Email Account
Avoid using temporary or junk email addresses that may filter out the confirmation. Gmail, Yahoo, etc. are more reliable options.
Mark Ticketmaster As a Safe Sender
Add their email addresses to your contact list to prevent confirmations going to spam/junk folders.
Print or Screenshot Confirmations
Have a backup hard copy of your email confirmation and associated barcodes in case of technology issues.
Sign Up For Text Alerts
Opt-in to receive Ticketmaster text reminders which serve as a backup if email confirmations fail.
Waiting Anxiously for Your Email
The anticipation of waiting for your official Ticketmaster order confirmation can feel agonizing, especially for in-demand shows. While delays beyond normal timeframes are stressful, stay proactive by contacting customer service for help. With the right contact information and order details, most issues can be swiftly resolved.
Before you know it, your confirmation email will arrive and the countdown to an amazing live experience can begin! Just remember to carefully review all the details before celebrating. With preparation and vigilance, you’ll avoid problems and have smooth ticket buying and entry using your Ticketmaster email confirmation.
|Ticketmaster Email Timeframe
|Upon Public Onsale
|Print at Home Tickets
|Within 1 Hour
|Within 1 Hour
|Upon Public Onsale
|Hard Tickets Mailed
|Within 24 Hours
|Within 24 Hours
|Upon Public Onsale
What to Do if Email is Delayed
- Check spam and junk folders
- Verify your email address
- Contact Ticketmaster customer service
- Check your Ticketmaster account
- Call the event venue box office
Key Details to Review
- Order number
- Event/venue information
- Seat locations
- Ticket delivery method
- Pricing and fees
- Barcodes (for mobile tickets)
- Missing email – Contact Ticketmaster and venue box office
- Wrong email – Call Ticketmaster to update and resend
- Inaccurate details – Reach out to correct order ASAP
- Duplicate orders – Cancel extras and get refunds
- Undeliverable tickets – Update address and arrange redelivery
Receiving your Ticketmaster confirmation email is a critical event milestone. With mobile technology, most are received instantly but allow up to 24 hours during high volume sales. Carefully review all details and save the email somewhere easily accessible. If your confirmation is delayed, stay proactive in troubleshooting with customer service so you don’t miss out on the event!