What is code 011 Ticketmaster?

Ticketmaster error code 011 is a common error that users may encounter when trying to purchase tickets on the Ticketmaster website or mobile app. The error indicates that the tickets in the ticket holder’s shopping cart have another person’s name on them. This usually occurs when someone is trying to purchase tickets that were already assigned to someone else’s account. Let’s explore this error in more detail and discuss solutions for fixing it.

What Causes the 011 Error Code on Ticketmaster?

There are a few different reasons why the 011 error code may appear on Ticketmaster when trying to check out:

• The tickets being purchased were already assigned or transferred to someone else’s Ticketmaster account. This locks the tickets to their account.
• The ticket buyer had the tickets in their cart but did not complete the checkout process within the required time frame. The tickets then get released back into the general inventory.
• Someone else completed the checkout process for those same tickets before the ticket buyer, even if the ticket buyer had them in their cart.
• The ticket holder tried to transfer tickets to someone else by entering their information, but the recipient never claimed the tickets. The tickets remain locked to the recipient’s account.

Essentially, the 011 code means that the tickets are locked into another fan’s account and cannot be purchased by anyone else. This is Ticketmaster’s way of preventing duplicate ticket sales and ensuring tickets go to the intended ticket holder.

How to Fix the 011 Error on Ticketmaster

If you receive the dreaded 011 error code on Ticketmaster, there are a few things you can try to resolve the issue:

1. Double check that you are logged into the correct Ticketmaster account. Make sure the account you are using matches the Ticketmaster account that originally had the tickets.
2. If you tried to transfer tickets to someone else, have them log into their Ticketmaster account and accept the ticket transfer. This will unlock the tickets from their account.
3. Try removing the tickets from your cart and doing a clean search for the event again. Add desired tickets to cart from the new search.
4. If the event allows it, release the tickets back to Ticketmaster to be resold. Then search for the event again and go through checkout immediately.
5. Call or contact Ticketmaster Fan Support. They may be able to assist with releasing the ticket hold or merging duplicate accounts if that is the issue.

The key is making sure the Ticketmaster account you are using matches the account that originally had control over the tickets you are trying to purchase. If the tickets have been transferred or reassigned to someone else, you will need to get that other account holder to release the tickets back to you or Ticketmaster.

Why Ticketmaster Assigns Tickets to Specific Accounts

You may be wondering why Ticketmaster doesn’t allow tickets to be purchased by multiple accounts and how one person can end up with tickets assigned to someone else’s account. Here are some reasons Ticketmaster uses this ticket assignment system:

• Prevent duplicate sales – Assigning each ticket to a specific account prevents the same ticket from being purchased by multiple buyers. This ensures ticket inventory is accurate.
• Limit scalpers and bots – Bots often grab up tickets the moment they go on sale to resell them at inflated prices. By assigning tickets to real user accounts, it makes this more difficult.
• More convenient transfers – Sending tickets directly to someone’s Ticketmaster account makes transferring tickets easier. Recipients don’t have to enter ticket numbers.
• Reduced fraud – Tying each ticket to an account makes fraudulent ticket sales less likely since each ticket holder can be identified.
• Better event management – Artists and event organizers can communicate with ticket holders directly through their Ticketmaster accounts for any event changes or updates.

While this system can cause headaches in cases like the 011 error, overall it provides a more fair and convenient ticket buying experience for fans. It gives real fans a better chance at getting tickets during busy on-sales over scalpers trying to resell them.

Tips for Avoiding the 011 Error in the Future

Here are some tips to avoid running into the frustrating 011 error code when buying tickets on Ticketmaster:

1. Only purchase tickets from your own Ticketmaster account. Do not buy tickets for someone else or use someone else’s account unless they have explicitly transferred you tickets.
2. Complete ticket transfers as soon as possible. Accept any tickets transferred to you right away so they don’t get stuck in pending status on your account.
3. If transferring tickets, make sure the recipient completes the transfer or has the tickets removed from their account.
4. Avoid having multiple browser tabs open for the same event. This can lead to confusion over which tickets are in whose cart.
5. Don’t leave tickets sitting in your cart for too long. Try to complete checkout within 5-10 minutes.
6. Check your Ticketmaster account ahead of time and make sure there are no pending tickets assigned to you that you need to accept or decline.
7. Only purchase from an official Ticketmaster website or app. Third-party resellers often lead to issues.
8. Contact Ticketmaster support immediately if you encounter any errors to see if they can resolve the problem before the tickets are unrecoverable.

Following these tips should help you avoid any nasty surprises at checkout and make the Ticketmaster purchasing process smoother.

Other Common Ticketmaster Error Codes

While error 011 is one of the most common on Ticketmaster, there are a few other error codes that users may run into while browsing for events and purchasing tickets:

Error 001

This indicates Ticketmaster’s servers are down or experiencing technical issues. Try again later.

Error 002

There was an error processing your payment. Double check your payment information is correct and try again.

Error 005

You have exceeded the quantity limits for this event. Reduce the number of tickets you are trying to buy.

Error 006

The tickets you requested are no longer available. Remove them from your cart and search for other tickets.

Error 013

There was an error with the email address used for this purchase. Make sure you have entered a valid email.

Error 016

The promo code entered is invalid for this event. Double check the code or contact the promoter.

Being aware of these other common Ticketmaster errors can help troubleshoot issues and prevent further headaches when purchasing tickets.

Contacting Ticketmaster Customer Service for Help

If you continue to receive error code 011 or encounter any other issues purchasing tickets through Ticketmaster, don’t hesitate to reach out to their customer support team for assistance. Here are some tips for contacting Ticketmaster support:

• Live Chat – Look for the “Live Chat” option on Ticketmaster’s website during business hours. This provides real-time help.
• Phone – Call +1 800-653-8000 to reach their fan support line. International numbers are also available.
• Email – Fill out the email contact form on their “Contact Us” page. Responses may take 1-2 days.
• Social Media – Tweet @Ticketmaster or message them on Facebook. Include your order number.
• In Person – Find a Ticketmaster outlet near you to get face-to-face support.

When reaching out, make sure to provide any relevant order numbers, screen shots of the error, account user names, and event details. This will help their support team troubleshoot and resolve the 011 error as quickly as possible.

Ticketmaster customer service reps have experience dealing with all types of ticket issues, including errors like the dreaded 011 code. They will do their best to find solutions and get your ticket purchase back on track.

Conclusion

To summarize, error code 011 on Ticketmaster occurs when you try to purchase tickets assigned to someone else’s account. This is often due to transferred tickets, duplicate carts, or pending transfers between accounts. To resolve it, make sure you are logged into the correct Ticketmaster account, have recipients accept any transfers, or contact Ticketmaster support for assistance releasing ticket holds. While the 011 code can be frustrating, it ultimately helps protect fans and keep Ticketmaster’s ticket inventory accurate.