What emails does Ticketmaster use?

Ticketmaster is one of the largest ticket sales and distribution companies in the world. With operations in over 30 countries, Ticketmaster sells tickets for major concerts, sporting events, theater performances and more. As a major company that interacts with millions of customers worldwide, Ticketmaster utilizes various email addresses for customer support, marketing and other business functions.

Customer Support Emails

For customer service and support issues, Ticketmaster has several main email addresses that customers can use to get in touch:

• [email protected] – This is Ticketmaster’s main customer service email address that handles general inquiries and issues from customers.
• [email protected] – Customers can email this address for help with issues related to ticket orders, deliveries, tracking numbers and other order-related concerns.
• [email protected] – Questions or problems with billing, payment methods, refunds and other financial matters can be directed to this email address.
• [email protected] – Customers can send emails here related to privacy issues, such as updating communication preferences, access requests and more.

In addition to these main addresses, Ticketmaster also has localized customer support emails for specific countries and regions. These include:

• [email protected] – For customer support in the United Kingdom
• [email protected] – For customer support in Australia
• [email protected] – For customer support in Canada

There are also support email addresses tailored for specific services like Ticketmaster Resale, Ticketmaster Presence and TicketWeb.

Response Times and Availability

Ticketmaster aims to respond to customer support inquiries within 24-48 hours. However response times can vary depending on inquiry volume and the nature of the issue. Phone support is also available in addition to email support.

Emails for Business Inquiries

In addition to customer service contacts, Ticketmaster also has dedicated business inquiry emails for corporate clients, partners, vendors and general business matters:

• [email protected] – For new business opportunities, partnerships, joint ventures
• [email protected] – For sponsorship opportunities and proposals
• [email protected] – For current and potential vendors to contact Ticketmaster procurement teams
• [email protected] – For advertising, media partnerships and related inquiries

Response Process and Timelines

Emails sent to Ticketmaster’s business inquiry addresses are typically handled by the appropriate sales, partnerships or procurement teams. Initial responses are aimed within 1-2 business days, though fulfillment of partnerships or campaigns may take longer depending on scope and complexity.

Press and Media Inquiries

As a major consumer brand, Ticketmaster also has designated contacts for media organizations and press:

• [email protected] – Main email address for all press-related inquiries and interview requests
• [email protected] – Alternate email address that routes to the PR team

Inquiries sent to these addresses are received by Ticketmaster’s PR department. They will aim to respond within the same business day for time-sensitive requests from major media outlets. For less urgent inquiries, response times are typically 1-2 business days.

Types of Inquiries Fielded

Common press and media inquiries include:

• Requests for interviews or comments on recent news, trends and industry issues
• Requests to use Ticketmaster logos, imagery or other brand assets
• Fact-checking for news stories and media reports
• Scheduling media visits to Ticketmaster offices and events

Marketing and Promotions Emails

Ticketmaster utilizes various marketing email addresses to promote events, share company news and send other communications to consumers. Some examples include:

• [email protected] – For subscribing to Ticketmaster email newsletters
• [email protected] – Entry point to sign up for deals, discounts and special offers
• [email protected] – For notifications when favorite teams, artists or venues have upcoming events on sale
• [email protected] – Used to send customer experience surveys and feedback requests

These marketing emails are maintained by Ticketmaster’s email marketing teams. The core system and database behind them facilitate segmentation and personalization of promotions across millions of subscribers globally.

Anti-Spam Practices

As an ethical email sender, Ticketmaster complies with anti-spam laws like the CAN-SPAM Act. Key practices include:

• Honoring opt-out requests immediately
• Providing sender information and physical mailing address
• Not using deceptive subject lines
• Identifying marketing emails as advertisements
• Maintaining suppression lists and do-not-contact requests

Job Application Emails

Ticketmaster uses designated email addresses to receive job applications and recruit talent:

• [email protected] – Main email for accepting job applications across all locations and divisions
• [email protected] – Alternate email that routes to the same recruitment team

These inboxes are closely monitored by Ticketmaster’s recruiters and talent acquisition specialists, who aim to promptly confirm receipt of all applications. Actual response times for next steps vary based on the volume of applicants and urgency of hiring needs for a given role.

Application Materials

Typical application materials accepted via Ticketmaster’s career emails include:

• Resumes and CVs
• Cover letters
• References and letters of recommendation
• Portfolios and work samples (for creative roles)

Both Word and PDF attachments are accepted. Applicants are advised to include the position name or requisition ID in the subject line where applicable.

Miscellaneous Email Contacts

Ticketmaster also uses various other email addresses for specific purposes like feedback, legal issues, and real estate inquiries:

• [email protected] – For general feedback, comments and suggestions from customers
• [email protected] – For copyright complaints and takedown notices
• [email protected] – To report potentially infringing uses of Ticketmaster trademarks
• [email protected] – For inquiries about leasing Ticketmaster office spaces
• [email protected] – To report security vulnerabilities or data privacy issues

Response times and processes vary for each of these miscellaneous contacts. Critical issues like security get priority response, while general feedback may take longer to be reviewed and incorporated.

Conclusion

In summary, Ticketmaster leverages numerous email addresses to manage customer service, general business inquiries, media relations, marketing and other functions for a brand of its global scale. Consumers can find tailored contact points for their specific needs, from ordering assistance to press interviews. Behind the scenes, specialized teams aim to provide timely responses and resolution.

As a technology leader in live events, Ticketmaster continuously optimizes these email touchpoints to drive smoother customer experiences and business growth. With an expanding portfolio of services across ticketing, venue management and related tech, new inboxes may emerge to streamline engagement across these emerging verticals.

But Ticketmaster’s core focus remains seamless access and support for fans seeking tickets. Whether via email or other channels, that fan-first mission is unchanged since the company’s earliest days pioneering event ticketing decades ago.

Ticketmaster Email List

Here is a summary table of key Ticketmaster business email addresses covered in this article: