Ticketmaster’s ticket protection provides customers with peace of mind when purchasing tickets through their platform. It allows ticket buyers to get a refund or replacement tickets if certain unforeseen circumstances prevent them from attending the event.
What are the benefits of Ticketmaster ticket protection?
There are several key benefits to purchasing Ticketmaster ticket protection:
- Refunds – If you can’t attend the event for a covered reason, you can get a full refund for your tickets (minus the cost of ticket protection).
- Replacement tickets – If you can’t make it to the event, you can often get comparable replacement tickets for another performance.
- Peace of mind – Ticket protection gives you the assurance that you can get your money back if plans change unexpectedly.
- Convenience – Getting a refund or replacement tickets is handled directly through Ticketmaster, so you don’t have to deal directly with the event venue or promoter.
What reasons are covered for a refund or replacement?
Ticketmaster provides refunds or replacement tickets if you are unable to attend for any of the following covered reasons:
- Illness or injury – Either you are ill/injured or the person accompanying you is.
- Transportation issues – Your vehicle breaks down on the way to the event or public transport like your flight is cancelled.
- Family emergencies – You have a death in the family, illness, or some other urgent matter.
- Change in military orders – This applies for active duty military personnel who have a change in deployment or assignment.
- Rescheduled performance – The event is rescheduled and you can’t attend on the new date.
- Jury duty – You receive an unexpected jury summons that conflicts with the event.
Proof or documentation is typically required to get your refund or replacement tickets. This may include a doctor’s note, repair receipt, obituary, court summons, etc.
What is not covered by Ticketmaster ticket protection?
There are some circumstances where ticket protection will not provide coverage. These include:
- Just changing your mind and not wanting to attend the event anymore.
- Pre-existing medical conditions that you already had when purchasing the tickets.
- Being unable to arrange transportation or childcare for the event.
- Delays that cause you to miss part of the event but not the entire event.
- Forgetting about the event or losing your tickets.
- Weather conditions unless they cause complete cancellation of the event.
So ticket protection does not cover every single scenario. But it provides coverage for many common situations where plans legitimately change after ticket purchase.
How much does Ticketmaster ticket protection cost?
The cost of ticket protection depends on the ticket price. There are set price tiers for coverage:
| Ticket Price | Ticket Protection Cost |
|---|---|
| $0 – $50.00 | $2.00 |
| $50.01 – $100.00 | $3.00 |
| $100.01 – $150.00 | $5.00 |
| $150.01 – $200.00 | $6.00 |
| $200.01 – $300.00 | $8.00 |
| $300.01 – $400.00 | $10.00 |
| $400.01 – $500.00 | $12.00 |
| $500.01 – $750.00 | $15.00 |
| $750.01 – $1,000.00 | $20.00 |
| $1,000.01 – $1,500.00 | $25.00 |
| Over $1,500.01 | $30.00 |
So for a $100 ticket, protection would cost $5. The fee is per ticket, so if you buy 4 tickets at $100 each, the total protection cost would be 4 x $5 = $20.
How do you purchase Ticketmaster ticket protection?
Purchasing ticket protection is straightforward when buying tickets on Ticketmaster:
- When selecting your tickets on Ticketmaster, there is a checkbox to “Add Ticket Protection”. Check this box.
- Ticket protection fees will automatically be calculated and added to your ticket order total.
- Complete ticket purchase as normal – the ticket protection will now be included.
- The ticket protection purchase will be confirmed on your ticket confirmation email.
If you forgot to add it when initially purchasing tickets, you may still be able to add protection within a limited time window by accessing your Ticketmaster account and managing your ticket order.
How do you get a refund or replacement tickets if plans change?
If you purchased ticket protection and can no longer attend the event for a covered reason, you need to request a refund or replacement tickets directly through Ticketmaster:
- Access your Ticketmaster account and find your ticket order.
- Select “Request a Refund” or “Replace Tickets” on your order.
- Choose the option that matches your situation and provide details on why you cannot attend.
- Submit any required documentation to support your request.
- Ticketmaster will review your request and documentation and process refunds/replacements for approved claims.
It’s important to request the refund/exchange as soon as you know you can’t attend, as there may be time limits. Processing time also varies – some refunds take up to 30 days.
What are some tips for getting the most value from ticket protection?
Here are some tips to maximize the value of your Ticketmaster ticket protection purchase:
- Read the policy details – Be clear on what is and isn’t covered to avoid surprises.
- Add protection as soon as possible – Adding it early ensures you don’t miss the window to purchase protection.
- Provide complete documentation – Having doctor’s notes, auto repair bills, etc can speed up claim processing.
- Don’t purchase for cheap tickets – The fee may outweigh the ticket cost for very inexpensive tickets.
- Use for high-demand events – Purchase for hard-to-get or high-resale value events where tickets are a big investment.
- Understand timelines – File claims and exchanges right away to avoid missing deadlines.
Conclusion
Ticketmaster ticket protection provides important peace of mind for ticket buyers by allowing refunds or exchanges if plans unexpectedly change. Understanding exactly what it covers, costs, and tips on usage allows customers to take full advantage of its valuable coverage. With some big ticket purchases for concerts and sports events, it can give buyers confidence that their investment will not go to waste if an unfortunate event arises that prevents them from attending.
