When you purchase tickets on Ticketmaster, your order will go through several different statuses before the tickets are sent to you. One common status you may see is “order in progress.” This means your order has been placed but is still being processed by Ticketmaster before the tickets can be issued. There are a few key things to know about an order in progress status and what it means for your ticket purchase.
What an Order In Progress Means
An order in progress essentially means your ticket order is pending and still going through Ticketmaster’s system. This status indicates that your order has been received but your tickets are not yet confirmed or sent to you.
Some key points about order in progress status:
- You have successfully placed an order and payment has been initiated. Your credit card has likely been authorized but not fully charged yet.
- Your tickets are not confirmed or guaranteed yet. The venue still needs to verify ticket availability.
- It may take some time for the order to process as Ticketmaster verifies details with the venue.
- You won’t have access to your tickets yet or be able to download them.
So in summary, order in progress means your ticket transaction is underway but still needs to be finalized before your seats are officially booked and tickets issued. It’s essentially a pending status as Ticketmaster works behind the scenes to complete your purchase.
Why You Might See “Order In Progress”
There are a few common reasons your Ticketmaster order may remain in an “order in progress” status for a period of time:
- High demand events — For very popular events or concerts that have limited ticket inventory, Ticketmaster will need to carefully verify availability.
- Venue approval — The venue hosting the event needs to confirm ticket availability for your specific seats.
- Payment processing — Your payment still needs to be fully authorized and processed.
- ID verification — For some events, Ticketmaster may need to verify your identity or payment details.
- Technical issues — Glitches with Ticketmaster’s system could also cause delays in processing orders.
Essentially, the “order in progress” status indicates your tickets are not yet finalized or confirmed from the venue side. There are background processes happening to complete the ticket purchase and delivery.
How Long Will an Order Stay “In Progress”?
There is no set timeframe for how long an Ticketmaster order will remain in an “order in progress” status. It depends on factors like:
- The event popularity and ticket demand.
- How quickly the venue confirms availability.
- How much payment processing is required.
- Technical issues on Ticketmaster’s side.
Generally, the order status will update within a few hours up to 1-2 days at the most. The majority of orders will finalize within 24 hours. For hot events, it may take a full 48 hours if ticket availability is still being sorted out.
If your order does not progress after 2 days, it’s recommended to contact Ticketmaster customer support for assistance. There may be an issue if orders remain pending too long.
What to Do If Your Order Is Stuck
Don’t panic if you see your Ticketmaster order has been “in progress” for over 24 hours. Here are some tips on what to do:
- Wait at least 48 hours – Most orders resolve on their own within 1-2 days.
- Check your spam folder – Email updates may have gone there.
- Contact support – Reach out to Ticketmaster customer service for help.
- Be patient – High demand events require more processing time.
- Avoid duplicate orders – Don’t place the order again as this can cause issues.
In most cases, the order is still being finalized and your tickets will be issued shortly. But if you don’t see an update after 48 hours, it’s definitely a good idea to reach out to Ticketmaster support via phone or live online chat.
Getting Your Tickets After an “In Progress” Order
Once your “order in progress” finally switches to a completed status, you’ll be able to access your tickets!
Here’s how to get your Ticketmaster tickets after the order finishes processing:
- Digital tickets – Download your tickets directly from your Ticketmaster account.
- Hard tickets – Track your mail delivery for paper tickets in the mail.
- Mobile transfer – Accept tickets transferred instantly to your mobile device.
Make sure to regularly check your Ticketmaster account and email for updates. As soon as your order completes processing, you’ll be notified your tickets are ready.
Hard tickets will arrive within 5-10 business days by standard mail. If you ordered express shipping, hard copy tickets will arrive faster.
Avoiding an “Order In Progress” Status
To help your Ticketmaster orders complete as quickly as possible, here are some tips:
- Order early – Purchase tickets as soon as sales open to secure your seats.
- Use expedited checkout – This speeds up order processing time.
- Ensure payment details are correct – Incorrect info can cause delays.
- Only place the order once – Duplicate orders trigger fraud holds.
- Be patient – Understand extra processing time may occur.
- Opt for digital tickets – This sends your tickets instantly.
While you may not always be able to avoid an “order in progress” status, taking these steps can help your Ticketmaster transactions complete faster so you get your tickets sooner!
Contacting Ticketmaster for Help
If your order has been stuck “in progress” for over 48 hours or you have any other issues, Ticketmaster customer service is available to help out.
You can contact Ticketmaster support:
- By phone at 1-800-653-8000
- Through online live chat on their website
- Via email at [email protected]
- On Twitter @Ticketmaster
When reaching out about an order issue, have your order confirmation number ready to provide. This will help Ticketmaster quickly look up your transaction details.
Some events also have dedicated fan support contacts. Check your ticket listing for specifics on getting in touch with the event organizers if Ticketmaster cannot resolve your order progress concerns.
Getting a Refund for a Stuck Order
If your Ticketmaster order remains stuck indefinitely and you need to cancel, refunds are available in select cases:
- The event was postponed or rescheduled.
- The event has sold out during the order processing time.
- You can no longer attend the event.
Refund eligibility can vary by event and the original point of ticket purchase. If your stuck order qualifies, contact Ticketmaster as soon as possible to start the refund process.
Event cancellations and postponements generally allow for full refunds. For other refunds approved, expect Ticketmaster service and delivery fees to be withheld even when ticket costs are refunded.
Refunds are typically issued to the original payment method used within 7-10 business days once approved and processed by Ticketmaster.
Sample Status Flow for a Ticketmaster Order
Here is an example of the different statuses you might see for a Ticketmaster order, from initial purchase to completion:
| Order Status | Definition |
| Order Initiated | Order placed but payment still processing. |
| Order in Progress | Payment authorized. Venue verifying ticket availability. |
| Order Completed | Payment processed. Tickets secured and issued. |
| Email Confirmation Sent | Email sent with order details and ticket links. |
| Tickets Issued | Digital tickets available for download/transfer. |
As you can see, the “in progress” status is where most of the background processing happens before your order can complete. This pending status can last anywhere from a few hours to 1-2 days depending on the event and purchase details. Once your order finishes processing, you’ll be emailed confirmation and gain access to your issued tickets.
Waiting for Tickets After an Order Completes
Even once your Ticketmaster order switches from “in progress” to “completed,” you may still have to wait a little longer before your tickets become available. Here’s an overview of typical wait times:
- Digital tickets – Available instantly upon completed order.
- Mobile transfer – Can take up to 4 hours to transfer.
- Hard copy tickets – 5-10 business days for mail delivery.
The delivery method you selected will impact when you actually receive or gain access to your ticket barcodes/QR codes. Opting for digital or instant mobile transfer tickets provides the fastest access.
Hard tickets require time for printing and postal service delivery. If you need your paper tickets sooner, you can pay for expedited shipping during checkout.
Key Takeaways
Here are some key points to remember about Ticketmaster orders in progress:
- “Order in progress” means your order is still processing, pending venue confirmation.
- Most orders take 24-48 hours to complete processing.
- High demand events often require longer order processing times.
- Contact Ticketmaster after 48 hours if your order is still pending.
- Digital and mobile tickets provide fastest delivery when ready.
Understanding what an “order in progress” status means is key to knowing what to expect from your Ticketmaster transaction. With high volume events, some processing delays are normal as ticket availability is verified. But if your order remains stuck after 2 days, follow up for resolution. Being patient and avoiding duplicate orders will ensure the smoothest ticket buying process.
