When you are trying to purchase tickets on Ticketmaster and you see a message saying your order is “in progress,” it means your ticket transaction has not yet fully gone through or completed. There are a few common reasons why you may encounter this message:
High demand
For popular events or concerts where there is very high ticket demand, Ticketmaster’s servers can get bogged down with all of the requests coming in at once. This can cause delays in orders going through. The “in progress” message means their system is still working to process your order behind the scenes.
Technical issues
At times there may be technical glitches on Ticketmaster’s end that prevent orders from fully processing right away. Their system could be experiencing lag or having trouble connecting to the inventory system. The “order in progress” message indicates there is some technical difficulty but they are still attempting to complete your purchase.
Payment processing
Your ticket order may show up as “in progress” if there is a delay in processing or authorizing your payment method. This could be due to issues contacting your bank or verifying your card. It does not indicate your payment failed, just that it is still being processed in the background.
High demand queue
For extremely popular events where tickets sell out instantly, Ticketmaster will sometimes place buyers in a virtual queue. Your order will show as “in progress” until you reach the front of the queue and the remaining tickets can be assigned to you. This prevents their website from crashing and allows them to process orders fairly.
What to do if your Ticketmaster order is stuck in progress
Don’t panic if you see an “order in progress” message after buying tickets on Ticketmaster. Here are some tips on what to do next:
- Wait and keep refreshing – Oftentimes the order will complete within a few minutes. Be patient and keep refreshing.
- Don’t submit your order again – This will just duplicate the order and make the problem worse.
- Check your bank account – Even if Ticketmaster is still processing, the charge may show up as pending with your bank. This indicates it is in progress.
- Contact customer support – If it is stuck in limbo too long, reach out to Ticketmaster customer service for assistance.
- As a last resort, start over – If customer service cannot resolve the issue, you may have to cancel and start the purchase over again.
Does “in progress” mean I got the tickets?
Not necessarily. An order status of “in progress” means your ticket request has entered Ticketmaster’s system but is not yet fully completed and confirmed. The order could still fail or get stuck in limbo. You do not have the tickets in hand until you see an “order completed” message.
How long can an order remain in progress?
There is no exact time limit on how long an Ticketmaster order can show as “in progress.” It depends on the specific issue causing the delay. In some cases it may finalize within minutes, but for very popular events it could take an hour or longer. If your order has been stuck for over an hour without completing, it is best to contact support.
Are other buyers still able to get my tickets?
Once your order is fully processed, the tickets are reserved for you and cannot be purchased by other buyers. However, if your order stays stuck in “in progress” limbo too long, Ticketmaster may release the hold on your tickets and make them available for others to purchase again.
Can I cancel an order that is still in progress?
You can attempt to cancel or void an Ticketmaster ticket order while it is still processing. However, whether this is successful depends on the specific stage at which the order is stuck. If the payment is already authorized, voiding is unlikely. Contact customer service about your options.
Conclusion
Seeing an “order in progress” message when buying tickets online can be frustrating. But take a deep breath and don’t panic. The most likely scenario is your Ticketmaster order just needs more time due to extremely high demand. Keep the page open and keep refreshing. If it gets stuck too long, reach out to customer support. With patience, your order should hopefully process soon. Just avoid placing it again as this will only make matters worse. If all else fails, cancel and start over if needed. Good luck getting those coveted concert or event tickets!
| Order Status Message | What it Means |
|---|---|
| In Progress | Order is entered in system but not fully processed yet |
| Processing | Payment is being authorized and verified |
| Queued | Order placed in a virtual queue due to high demand |
| Completed | Order and payment successfully processed and confirmed |
| Failed | Order did not go through and tickets were not purchased |
Troubleshooting Tips for In Progress Orders
| Issue | Solution |
|---|---|
| Page loading slowly | Try refreshing the browser or clearing cached files |
| Processing taking over 10 minutes | Contact Ticketmaster customer service for assistance |
| Order stuck in queue over an hour | The event likely sold out, you’ll have to start over |
| Error messages appearing | Don’t place the order again, contact support |
| Double orders/charges on your account | Request a refund for the duplicate order |
In summary, the “in progress” message when ordering tickets online means your order has entered the system but has not been fully processed and confirmed yet. Remain patient and keep trying, but if issues persist, get in touch with customer service for help. With popular high demand events, some delays are to be expected. Don’t panic and avoid placing the order repeatedly as this causes more trouble. Hopefully your purchase will go through shortly.
Thank you for the article writing prompt. I aimed to provide comprehensive information on what an “in progress” ticket order means and things customers can try if their purchase gets stuck. Let me know if you would like me to modify or expand this article further.
