When purchasing tickets on Ticketmaster, you may see different options for delivery including “mobile entry”, “print-at-home”, and “collector”. The “collector” option refers to having your tickets held at will call to be picked up in person at the venue box office. Here’s a quick overview of what “collector” means on Ticketmaster and when you may want to select this delivery option:
What Is Collector Delivery?
Collector delivery, also known as “will call”, means your tickets will be held at the box office to be picked up in person on the day of the event. When you select this option during checkout on Ticketmaster, you’ll receive a confirmation email with a collectible ticket barcode. This barcode is tied to the tickets being held for you at will call.
To pick up collector tickets, the purchaser will need to present the barcode confirmation – either printed out or displayed on your mobile device – along with a photo ID that matches the name used to purchase the tickets. The tickets will then be printed and provided to you at the venue box office. Collector delivery allows you to avoid waiting for hard tickets to be shipped or having to print tickets at home.
When to Use Collector Delivery
There are a few common reasons you may want to choose collector or will call delivery when purchasing tickets on Ticketmaster:
- You purchased tickets as a gift – Using collector delivery allows you to pick up the tickets yourself and provide them directly to the recipient. Tickets left at will call can also be picked up by someone other than the purchaser with the right confirmation info and ID.
- You’re worried about lost or stolen tickets – Skipping printed or electronic tickets avoids the risk of tickets being misplaced or stolen. Collector delivery leaves nothing to lose or forget.
- You purchased last minute tickets – Choosing collector delivery is convenient if you’ve purchased tickets within a week or so of an event. That likely doesn’t leave enough time for print-at-home or mobile tickets.
- The event requires hard tickets – For some major concerts, games, and other high-profile events, hard tickets may be required for entry. Collector delivery ensures you’ll have printed tickets.
- You want a souvenir ticket – Collecting ticket stubs as keepsakes is common for major events. Having tickets held for pickup guarantees you’ll receive a hard ticket to commemorate the event.
How Collector Delivery Works
If you opt for collector or will call delivery when checking out on Ticketmaster, here is exactly how the process works:
- Select the “Collector” delivery option during checkout – After selecting your tickets, on the checkout page, choose “Collector Delivery” as your delivery method.
- Receive a confirmation email with collectible barcode – Once your Ticketmaster order is completed, you’ll receive an email confirmation containing a unique barcode for your tickets.
- Bring barcode and ID to box office – On the day of the event, go to the venue box office and provide your ticket barcode (printed or on your phone) and a valid photo ID.
- Box office prints and provides your tickets – The box office attendant will have your tickets waiting. They will print them out and hand them over to you on the spot.
- Enter venue with your tickets – Finally, you’ll have your official event tickets in hand and can head into the venue!
Key Tips for Collector Delivery
To ensure the collector delivery process goes smoothly, keep these tips in mind:
- Make sure your confirmation email with the collectible barcode is accessible – You’ll need to present this barcode to pick up tickets, so print it out or have it ready to display on your phone.
- Arrive at the box office with ample time – Don’t wait until right before showtime to allow time for collecting tickets. Arrive at least 30-60 minutes early.
- Bring valid photo ID – A driver’s license, passport, military ID or other government-issued photo ID in the name of the Ticketmaster purchaser is required.
- Know the box office location – Determine where the box office is located so you can easily find it when you arrive at the venue.
- Double check event details – Verify the correct date, time, and location of the event before heading to the venue.
Pros and Cons of Collector Delivery
Collector delivery offers some advantages but also a few potential drawbacks to consider:
- Guarantees you’ll have valid hard tickets for entry
- Convenient for last minute purchases
- Good for gifting tickets
- Avoids shipping time and printing at home
- Allows ticket pickup flexibility
- Requires stopping at box office on event day
- No “instant” access like mobile entry
- Need proper ID to claim tickets
- Possibility of long box office lines
- No option to transfer tickets electronically
Collector Delivery vs. Other Ticketmaster Options
Collector delivery contrasts with other Ticketmaster delivery methods like mobile entry and print-at-home tickets. Here’s a quick comparison:
|How It Works
|Tickets held at box office for in-person pickup
|Tickets accessed via smartphone
|Tickets downloaded and printed
Alternatives to Collector Delivery
In addition to mobile entry and print-at-home delivery, some other alternatives to collector delivery include:
Standard Mail Delivery
Having Ticketmaster mail you physical hard tickets via standard delivery. Allows time for shipping and provides collectible tickets.
Express Mail Delivery
Gets you hard copy tickets faster through expedited shipping. More expensive but ensures delivery in 2-3 days.
Digital tickets provided electronically and accessible via email. Can be transferred easily but no hard tickets.
Use Ticketmaster’s transfer option to electronically send tickets to someone else after purchase. Convenient for gifting tickets.
Sell tickets through a resale marketplace if plans change. Can recoup some costs but fees usually involved.
Frequently Asked Questions
Here are answers to some common frequently asked questions about the collector ticket delivery option on Ticketmaster:
Is collector delivery free?
Yes, collector delivery is free on Ticketmaster. There are no extra fees to have tickets held at the box office for pickup.
Can someone else pickup my collector tickets?
Collector tickets can be picked up by someone else as long as they have the barcode confirmation and their photo ID matches the purchaser name.
What if I lost my collector ticket barcode?
If you lose your collector ticket barcode, you can retrieve it by logging into your Ticketmaster account. You can also contact Ticketmaster Fan Support for assistance.
Can I change my delivery method after purchase?
In most cases, you can change your ticket delivery method as long as the event hasn’t happened yet. Contact Ticketmaster support to request a delivery change.
What if will call is closed when I arrive?
The box office should open at least 60-90 minutes prior to showtime. If it appears closed upon arrival, check with venue staff for assistance picking up tickets.
How early should I arrive for collector delivery?
Aim to arrive at the box office at least 30 minutes before showtime, or 60-90 minutes early for major concerts or sporting events to allow time for collecting tickets.
Can I collect tickets at the gate/door instead?
Typically collector tickets must be picked up at the main box office, not directly at the entry gate or door. Venue policies may vary though, so check first with Ticketmaster or the venue.
In summary, selecting “collector delivery” for your Ticketmaster tickets means you are opting to have them held at the venue’s will call box office for in-person pick up on show day. This allows you to get physical hard tickets without home printing or waiting for shipping. Collector delivery is best for last minute purchases, gifting tickets, or when hard tickets are required for entry. Just be sure to bring your ticket barcode confirmation and ID to box office to claim your tickets before enjoying the show.