When purchasing tickets on Ticketmaster, you have the option to have tickets delivered to you via text message or email. Ticketmaster has partnerships with several mobile carriers that allow you to have your tickets delivered right to your phone via text message. Here is a detailed overview of which carriers are supported by Ticketmaster for text message ticket delivery.
Verizon
Verizon is fully supported by Ticketmaster for text message ticket delivery. You can have your Ticketmaster tickets delivered via text message to any phone number on the Verizon network. This includes prepaid and postpaid Verizon plans as well as Verizon MVNOs like Straight Talk, Total Wireless, Visible, and others. As long as the phone number is on the Verizon network, text message delivery will work.
AT&T
AT&T is another major carrier that is supported by Ticketmaster. You can deliver tickets to any AT&T phone number, including prepaid and postpaid plans. AT&T MVNOs like Cricket Wireless are also supported. As long as the phone number is on the AT&T network, you can have Ticketmaster tickets texted to you.
T-Mobile
T-Mobile is fully compatible with Ticketmaster’s text message ticket delivery. This includes T-Mobile postpaid plans, prepaid plans, and MVNOs that use the T-Mobile network like Metro by T-Mobile. Simply enter your T-Mobile phone number when selecting text message delivery to have your tickets sent via SMS.
Sprint
Sprint merged with T-Mobile but is still supported by Ticketmaster as a separate carrier. Any Sprint branded phone number can have tickets delivered by text message through Ticketmaster. This includes Sprint postpaid and prepaid plans as well as Sprint MVNOs like Boost Mobile.
U.S. Cellular
U.S. Cellular is a smaller regional carrier that is compatible with Ticketmaster text message delivery. If you are a U.S. Cellular customer, you can enter your number at checkout to have your tickets sent via text.
Google Fi
Google Fi is a unique carrier that utilizes networks from T-Mobile, Sprint, and U.S. Cellular. Since Fi piggybacks off compatible networks, it is fully supported for Ticketmaster text message ticket delivery.
Tracfone Wireless
Tracfone Wireless offers prepaid cell phone plans using Verizon, AT&T, T-Mobile, and Sprint networks. Since Tracfone uses major carrier networks, text message delivery through Ticketmaster works for Tracfone customers.
Simple Mobile
Simple Mobile is an MVNO that utilizes T-Mobile’s network. Because it uses T-Mobile’s infrastructure, Simple Mobile numbers are compatible with Ticketmaster text message ticket delivery.
Mint Mobile
Mint Mobile is another MVNO that relies on T-Mobile’s network. Since Mint Mobile is based on T-Mobile, you can receive Ticketmaster tickets via text when using Mint Mobile.
Consumer Cellular
Consumer Cellular offers cell phone plans using both AT&T’s and T-Mobile’s networks. Because they utilize major carrier networks, Consumer Cellular phone numbers work with Ticketmaster’s text ticket delivery system.
Carriers Without Text Delivery
There are some smaller carriers that currently do not work with Ticketmaster’s text message ticket delivery system. These include providers like:
- C Spire
- Viaero
- Atlantic Tele-Network
- Pine Cellular
- Inland Cellular
If you are a customer of one of these smaller carriers, text message delivery may not be available. You can still have tickets delivered to your email address, but SMS text delivery likely will not work.
Ticketmaster is always working to expand support to additional carriers. But for now, the major nationwide networks like Verizon, AT&T, T-Mobile, and Sprint are fully supported along with certain MVNOs. Smaller regional carriers tend to not be supported currently.
International Carriers
If you are purchasing tickets while traveling abroad or have an international phone number, text message delivery through Ticketmaster will likely not work. Ticketmaster primarily supports US-based carriers only.
Certain Canadian carriers like Rogers and Telus may work, but most international carriers are unsupported. If you are overseas or have a foreign cell phone number, opt to have your tickets delivered via email instead of text.
Landlines and VoIP Lines
Ticketmaster does not deliver tickets to landline phone numbers. You cannot enter a landline phone number and receive tickets via text or call. The ticket delivery system is designed only for mobile numbers.
VoIP phone numbers provided by services like Google Voice also do not work for text ticket delivery. You must have an actual mobile phone number from a supported wireless carrier.
Troubleshooting Delivery Issues
In some cases, you may run into issues having tickets delivered by text message even if you are using a supported carrier. Here are some troubleshooting steps:
- Make sure the phone number you entered is correct and matches your mobile device. Typos can prevent delivery.
- Double check that your carrier is on the supported list. Unlisted carriers may not work.
- Ensure you have proper signal/service when attempting delivery. Weak mobile signal can disrupt SMS delivery.
- Try restarting your device which can resolve temporary connection problems.
- Verify SMS/MMS messaging is enabled on your device and plan.
- Contact your carrier to ensure your line does not have SMS blocks or filters.
- As a last resort, switch delivery to email instead of SMS text.
Following these troubleshooting tips should help resolve most issues with text ticket delivery through Ticketmaster. Make sure you are using a supported carrier and that your device is properly configured to receive text messages.
Email Ticket Delivery
If text message delivery is unavailable, Ticketmaster also provides the option to have tickets delivered via email. Email ticket delivery works universally across all carriers, devices, and countries. As long as you have an active email address, you can choose email delivery.
Tickets delivered via email will come in PDF format containing a QR code for scanning at the event entrance. You can print out the PDF tickets or display them on your mobile device screen.
Some key benefits of email ticket delivery include:
- Works internationally for customers overseas.
- Supported on any carrier, unlocked phones, or landlines.
- Avoid potential SMS delivery issues.
- Can more easily print, manage, and transfer PDF ticket files.
While not as convenient as text delivery, email delivery provides a universal ticketing option compatible across all devices. And printed PDF tickets allow for quick scanning upon entry. Just make sure to check your email junk folder as automated emails occasionally get filtered to spam.
Will Call Pickup
In addition to electronic delivery options, you can also choose to pick up tickets at the box office will call. This allows you to skip delivery altogether and simply present your confirmation number or ID to collect tickets on-site.
Will call pickup can be useful if:
- You are concerned about mobile delivery issues.
- You prefer having paper tickets in-hand.
- You are buying tickets last minute.
- You have an international phone number.
- You do not have immediate access to your email.
With will call, ensure you retain your Ticketmaster confirmation number and bring a valid photo ID. Arrive early to give yourself time for ticket pickup and processing before the event starts.
Summary
Ticketmaster offers convenient ticket delivery directly to your mobile device or email inbox. Text message delivery works for most major US carriers while email delivery is universally supported. If text delivery is unavailable, email or will call pickup provide reliable alternatives. Be sure to reference this list of supported carriers when selecting your ticket delivery method.