If you are having issues with your Ticketmaster deposit account not working properly, you are not alone. Many Ticketmaster users have reported problems with deposit accounts being unresponsive or failing to process transactions. While frustrating, there are some steps you can take to troubleshoot and resolve these issues.
Checking account balance and transaction history
The first thing to do is log into your Ticketmaster account and check your deposit account balance and transaction history. This will give you an idea if there are pending deposits or withdrawals that have not gone through yet. The transaction history should show all completed and pending transactions. If you see any pending deposits or withdrawals stuck for an unusually long time, that is likely the source of the problem.
Verify account and payment information is correct
Double check that all the account and payment information you have on file with Ticketmaster is correct and up to date. This includes your name, billing address, phone number, email address, and payment card details. Many times issues arise due to something as simple as an expired credit card. Update your payment method or billing details if needed.
Contact customer support
If you’ve verified everything is correct on your end, then it’s time to contact Ticketmaster customer support. Describe the specific issue you are having with your deposit account not working. Provide details like account balance, pending deposits/withdrawals, and any error messages you may see. A customer service agent should be able to look into the issue and point you in the right direction.
Try processing smaller deposit amounts
For some users, trying to process large deposit amounts causes issues. As a workaround, attempt to load smaller amounts like $20 to $50 until the problem is resolved. Smaller amounts may go through if there is a temporary hold on the account for any reason.
Use a different payment method
It’s possible your preferred payment method is the culprit. Try using a different credit/debit card or linking a different bank account like a checking account instead of savings. Processing deposits via an alternate payment method could get your deposit account working again.
Clear browser cookies and cache
Technical issues on your web browser side could also be preventing your Ticketmaster deposit account from working properly. Try clearing your browser history, cookies, and cache and then log back into Ticketmaster. This resolves a lot of browser-related glitches with accounts and payments.
Use a different web browser
Similarly, you may want to try accessing your Ticketmaster deposit account on a different web browser. If you typically use Chrome, try Firefox or Microsoft Edge instead. Sometimes browser conflicts cause problems for specific sites.
Update browser or app to latest version
Make sure any browsers, apps, or mobile devices you use to access Ticketmaster are fully updated. Old unsupported versions can cause compatibility issues with account and payments. Update to the latest releases.
Try a different device
It never hurts to attempt accessing your account on another device as well. Move over to a tablet, smartphone, or different computer. Device conflicts are another overlooked source of account issues. Just linking your account to a new device can solve glitches.
Check site status for outages
In some cases, the issues may not be on your end but rather with the Ticketmaster website or app itself. Check sites like Downdetector to see if others are reporting outages and problems with Ticketmaster. Widespread outages will require waiting for Ticketmaster engineers to resolve.
Wait and try again later
For sporadic intermittent issues, you may just need to wait a bit and try your deposit account again later. Temporary glitches can resolve on their own over time. Give it a few hours or a day before retrying.
Request account review by Ticketmaster
If you’ve tried everything else with no luck, you can request Ticketmaster directly review your account. There may be an account restriction or hold that only their side can fix. Explain your situation and failed troubleshooting steps and ask for an in-depth account review.
Open a new Ticketmaster account
In rare cases where your existing account is just beyond repair, it may be easier to simply open a brand new Ticketmaster account. You can start fresh with a new username, password, payment methods, etc. Just be sure to close old account if possible.
Troubleshooting Ticketmaster deposit account issues takes some trial and error. Start with simpler steps like verifying your information and try processing smaller deposits. If those fail, reach out to customer service for aid or request an account review. Patience and persistence is key, as technical issues seldom have quick fixes. But taking a methodical approach and systematically eliminating potential causes can get your account working properly again.