If you are trying to use Apple Pay on the Ticketmaster website or app and it is not working, there are a few troubleshooting steps you can take to resolve the issue.
Make sure your device and Ticketmaster app are compatible
First, check that your device and the version of the Ticketmaster app you are using are compatible with Apple Pay. Apple Pay works with iPhone 6 and newer models. The Ticketmaster app needs to be version 3.2 or higher to accept Apple Pay. If your app or device is not compatible, you will need to update them.
Check if Ticketmaster accepts Apple Pay in your country
Next, verify that Ticketmaster accepts Apple Pay as a payment method in your country. As of 2023, Ticketmaster accepts Apple Pay in the United States, Canada, Australia, and the United Kingdom. If you are located elsewhere, Apple Pay may not be available as a payment method when checking out.
Make sure you have set up Apple Pay correctly
You also need to check that you have set up Apple Pay properly on your device. To set up Apple Pay, go into your Wallet app and add a supported credit or debit card. You will need to authenticate with Face ID, Touch ID, or your passcode. Make sure Apple Pay is enabled for any cards you want to use. If you have not finished setting up Apple Pay with a verified payment method, it will not work when checking out.
Force quit and relaunch the Ticketmaster app
A simple fix is to force quit out of the Ticketmaster app and relaunch it. Double click the home button and swipe up on the Ticketmaster app preview to force quit. Then go back into the app and try checking out with Apple Pay again. This refreshes the app and clears any glitches that could be preventing Apple Pay from working correctly.
Make sure you have an internet connection
Your device will need an active internet connection for Apple Pay to work, either through WiFi or mobile data. Check that you have a strong enough signal and can load other webpages and apps. Without an internet connection, Apple Pay may fail to process the transaction. Move closer to your router or disable Airplane mode if you have connectivity issues.
Check for payment errors or declined cards
If your card is declined when you attempt to use Apple Pay, you will need to contact your bank to resolve any issues with the card. The card could be expired, have insufficient funds, or have security blocks that prevent online transactions. Work with your bank to identify and fix any problems so the card will work correctly with Apple Pay.
Make sure you have selected Apple Pay as the payment method
When checking out on Ticketmaster, double check that you have properly selected Apple Pay as your payment method. On the Ticketmaster website, you need to click the Apple Pay payment option during checkout. In the Ticketmaster app, you should see an Apple Pay button on the payment screen. If you accidentally choose a different payment method like a saved card, Apple Pay will not activate.
Authorize the Apple Pay transaction
To complete an Apple Pay transaction, you need to authorize it using Face ID, Touch ID, or your passcode depending on your model of iPhone. If you do not authorize the payment properly with biometrics or your passcode, Apple Pay will fail to go through. When prompted during checkout, double check that you fully authorize the Apple Pay payment using the correct verification method.
Contact Ticketmaster Customer Support for help
If you still cannot get Apple Pay to work after trying these troubleshooting tips, reach out to Ticketmaster Customer Support. Describe the issue you are having with Apple Pay and any error messages you see. They can look into the problem and determine if there is an issue on Ticketmaster’s end preventing Apple Pay from working properly at checkout.
Check Ticketmaster and Apple forums for solutions
It can also be helpful to search Ticketmaster and Apple support forums for this specific issue. Other users may have posted about problems getting Apple Pay to work with Ticketmaster and any solutions they found. Look through forum threads to see if they mention the exact Apple Pay failure you are experiencing during checkout.
Make sure you have the latest app and iOS updates
Having the latest software updates can help resolve bugs that may interfere with Apple Pay. In the App Store, check that you have installed the most recent update for the Ticketmaster app. Go to Settings > General > Software Update and install the newest iOS version available. Keeping your apps and operating system up-to-date ensures maximum compatibility with Apple Pay.
Try using Apple Pay on another app or device
To test if the issue is isolated to Ticketmaster, attempt to use Apple Pay on another app or device. Verify that Apple Pay works normally when making a purchase in a different iPhone app. You can also try checking out with Apple Pay on an iPad or Apple Watch that is linked to the same Apple ID account. If Apple Pay fails there as well, you know the issue is with your Apple ID or payment methods.
Remove and re-add your cards to Apple Pay
As a last resort, you can remove any payment cards you have added to Apple Pay in the Wallet app, and go through the process of adding them back. This forces Apple Pay to re-verify the card information and can resolve any corrupted data that may be causing Apple Pay to malfunction only on Ticketmaster. After re-adding cards, attempt to check out again.
Contact your bank or card issuer
If all troubleshooting options fail, get in touch with your bank or the card issuer. There may be an issue on their end preventing payments through Apple Pay, especially for Ticketmaster transactions. The bank may be able to identify and resolve any problems so your card will function normally with Apple Pay when checking out on Ticketmaster.
Use an alternative payment method as a workaround
While you try to get Apple Pay working again, use an alternative payment method so you can complete your Ticketmaster purchase. As a temporary workaround, you can pay with a credit/debit card directly or use a PayPal account if available. This will allow you to buy tickets while you continue troubleshooting the Apple Pay issue.
Apple Pay is a convenient way to checkout quickly and securely with Ticketmaster. With some troubleshooting steps, you should be able to get Apple Pay functioning again for your Ticketmaster transactions. Be sure to check for device compatibility issues, internet connectivity problems, improperly set up Apple Pay cards, and potential bank/issuer blocks. Contact Ticketmaster or Apple Support if the problem persists and use another payment method in the meantime to complete your ticket purchases.
Apple Pay is a convenient way to checkout quickly and securely with Ticketmaster. With some troubleshooting steps, you should be able to get Apple Pay functioning again for your Ticketmaster transactions. Be sure to check for device compatibility issues, internet connectivity problems, improperly set up Apple Pay cards, and potential bank/issuer blocks. Contact Ticketmaster or Apple Support if the problem persists and use another payment method in the meantime to complete your ticket purchases.
Apple Pay is a convenient way to checkout quickly and securely with Ticketmaster. With some troubleshooting steps, you should be able to get Apple Pay functioning again for your Ticketmaster transactions. Be sure to check for device compatibility issues, internet connectivity problems, improperly set up Apple Pay cards, and potential bank/issuer blocks. Contact Ticketmaster or Apple Support if the problem persists and use another payment method in the meantime to complete your ticket purchases.
Apple Pay is a convenient way to checkout quickly and securely with Ticketmaster. With some troubleshooting steps, you should be able to get Apple Pay functioning again for your Ticketmaster transactions. Be sure to check for device compatibility issues, internet connectivity problems, improperly set up Apple Pay cards, and potential bank/issuer blocks. Contact Ticketmaster or Apple Support if the problem persists and use another payment method in the meantime to complete your ticket purchases.
Apple Pay is a convenient way to checkout quickly and securely with Ticketmaster. With some troubleshooting steps, you should be able to get Apple Pay functioning again for your Ticketmaster transactions. Be sure to check for device compatibility issues, internet connectivity problems, improperly set up Apple Pay cards, and potential bank/issuer blocks. Contact Ticketmaster or Apple Support if the problem persists and use another payment method in the meantime to complete your ticket purchases.