We understand how frustrating it can be when the Ticketmaster app is not working properly and you can’t access your event tickets. There are a few common reasons why you may be experiencing issues with the app, along with some troubleshooting steps you can try to get it working again.
Common Reasons for Ticketmaster App Issues
Here are some of the most common reasons the Ticketmaster app may not be functioning:
- Outdated app version – If you haven’t updated to the latest version of the app, you may encounter bugs or features that no longer work.
- Server or connectivity problems – Issues with Ticketmaster’s servers or with your own internet connection can prevent the app from retrieving data.
- App glitches – Occasional glitches or crashes can occur within the app that cause temporary malfunctions.
- Account login problems – You may get locked out of your account or have password reset issues that prevent accessing your tickets.
- Device incompatibility – The app may not be optimized to function properly on your specific device model and operating system.
Troubleshooting Steps for Ticketmaster App Issues
If you’re running into problems with the Ticketmaster app, here are some troubleshooting tips to try:
1. Update to the Latest Version of the App
Go to your device’s app store and make sure you have installed the latest available version of the Ticketmaster app. Developers frequently release updates to fix bugs, patch security flaws, and improve performance. Updating to the newest version can resolve many common problems.
2. Check Your Internet Connection
Using the Ticketmaster app requires an active, stable internet connection. Try disconnecting and reconnecting to the WiFi on your phone or tablet. For mobile data, disable LTE and switch to 3G if available to see if that resolves connection issues that may be interfering with the app. Test your connection speed at fast.com to identify any network problems.
3. Force Quit and Relaunch the App
Sometimes closing out of the app entirely and restarting it can clear up temporary glitches. On iOS devices, double click the home button and swipe up on the Ticketmaster app to force quit it. On Android, open the app switcher and swipe the app away to close it. Then launch the Ticketmaster app again and see if the issues persist.
4. Reinstall the Ticketmaster App
If you continue experiencing problems, uninstalling and reinstalling the app can often resolve stubborn glitches. Be sure to backup any tickets to your Ticketmaster.com account first. After uninstalling the app, power down your device completely and then reinstall a fresh copy of the app from the app store.
5. Clear App Data and Cache
Over time, corrupted app data and full cache files can cause performance issues. On iOS, delete and reinstall the app to clear the data. On Android devices, go to Settings – Apps – Ticketmaster – Storage and tap Clear Cache as well as Clear Data. This will wipe old data and force the app to re-sync your account.
6. Update Your Device Software
Make sure your device’s operating system is updated to the latest available version. Outdated system software can sometimes result in problems running apps. Install any pending OS updates and then test if the Ticketmaster app starts working properly again.
7. Reset Password or Contact Support
If you can’t login to your Ticketmaster account in the app, use Ticketmaster.com to reset your password or unlock your account. For all other issues, you may need to contact the Ticketmaster customer service team for additional troubleshooting help to get the app functioning again.
Using Ticketmaster.com as an Alternative
If you continue having unresolved problems with the Ticketmaster mobile app, you can use their full website at Ticketmaster.com to access your tickets until the issues are fixed. The website provides the same core ticket management features and stadium maps.
On your desktop, laptop, tablet or mobile device, simply visit Ticketmaster.com and login using your account email and password. From the My Events page, find your upcoming events and click “View Tickets” which will display a detailed seat map with your ticket locations.
You can zoom in on the interactive map, toggle between sections, and click individual seats for a ticket pop-up window. If you purchased paperless/mobile tickets, you may need to enter the last name on the order for the barcodes to display. The website permits resending tickets to your email as well.
While not as convenient as the app, the Ticketmaster website provides a fully functional backup option for accessing tickets anytime you encounter app problems. Just log in online using the same account credentials.
Preventing Future App Issues
To avoid ongoing problems with the Ticketmaster app, here are some helpful tips:
- Enable automatic app updates on your device to stay on top of the latest release
- Periodically clear the app cache and data to prevent corrupted files
- Check for OS and firmware updates for your device to ensure compatibility
- Only download the app from official app stores like the Apple App Store or Google Play Store
- Make sure you have sufficient storage space for the app to run efficiently
- Connect to stable WiFi and avoid using iffy public hotspots that could cause connectivity issues
Following these best practices will minimize your chances of encountering bugs, glitches and other problems using the Ticketmaster mobile app in the future.
Contacting Ticketmaster Support
If you continue to experience unresolved technical issues with the Ticketmaster mobile app, you can contact their customer support for help troubleshooting and identifying solutions:
- Phone: +1 800-653-8000 (toll-free number for the US and Canada)
- Online: Request support through their online contact form
- Social Media: Send a direct message to their Twitter @Ticketmaster or Facebook @Ticketmaster accounts
When contacting Ticketmaster support, provide detailed information about the problems occurring, your device model, app version, and troubleshooting steps attempted. This will help them diagnose the issue and identify a fix.
Ticketmaster’s customer service team is available 7 days a week to help users resolve technical problems with the app. They can perform advanced troubleshooting, escalate known software bugs, and determine if a refund or other compensation is warranted.
Switching to Other Ticket Apps
If you are fed up with constant issues using Ticketmaster’s app, there are a few alternative mobile apps you could consider switching to for managing tickets:
StubHub
StubHub is one of the largest ticket resale marketplaces, and they offer popular iOS and Android apps for buying and selling event tickets. Their app permits easy ticket transfers and includes interactive venue maps with seat views.
Gametime
Gametime focuses specifically on last minute sports, concert and theater tickets. Their app makes it easy to find discounted same-day tickets with excellent mobile tools for rapid ticket access.
SeatGeek
SeatGeek aggregates tickets from multiple sellers all in one place. Their well-reviewed app includes interactive seat views and facilitates seamless ticket transfers to your phone.
Trying out one of these alternative ticket apps can provide a smoother mobile experience if you are consistently unsatisfied with Ticketmaster’s unreliable app performance.
Conclusion
Experiencing Ticketmaster app crashes, freezes or tap issues can definitely be a headache when you are excited to use your event tickets. We hope these troubleshooting tips help you identify solutions for getting the app up and running again.
Updating the app, resetting your device, reinstalling, and contacting support are the main ways to tackle persistent technical problems. With some patience and experimentation, you should be able to resolve many common bugs and glitches.
But if the app continues malfunctioning, utilizing Ticketmaster.com or exploring alternative ticket apps remain solid options as well. The key is accessing reliable tools so you can view and manage your tickets, even when the primary app lets you down.