If you are having issues with the Ticketmaster app not loading properly, there are a few troubleshooting steps you can try to resolve the problem. The Ticketmaster app failing to load fully could be caused by connection issues, an app update problem, or a bug. We’ll walk through the top solutions to get the app working again so you can access your event tickets.
Quick Fix: Force Close and Restart the App
As simple as it sounds, closing out of the app entirely and restarting it fresh can clear out any temporary glitches. Follow these steps:
- Double tap the Home button on your iPhone or swipe up from the bottom of the screen on Android to view open apps.
- Locate the Ticketmaster app preview and swipe up to force close it.
- Reopen the Ticketmaster app from your Home screen icon.
Restarting the app essentially gives it a fresh start, which will hopefully load properly on launch. This quick fix takes just a few seconds and is worth trying first before moving on to other solutions.
Update the App
An outdated version of the Ticketmaster app can cause performance issues or glitches. Always make sure you’re running the latest version of the app, as updates often include bug fixes that patch problems like failing to load.
On iPhone, open the App Store app and tap your profile icon in the top right. Scroll down to see a list of apps installed on your phone that have available updates. Tap “Update” next to Ticketmaster to download the latest version.
On Android, open the Play Store app and tap the three line menu button in the top left. Go to “My apps & games” to view your installed apps. Tap “Update” next to Ticketmaster to download any available updates.
Once updated to the latest version, try launching the Ticketmaster app again to see if the issue is resolved.
Check Your Internet Connection
Problems loading the Ticketmaster app are often due to spotty internet connections. Apps require a stable internet connection to fetch data and fully load content. Follow these tips for improving connectivity:
- Move closer to your Wi-Fi router if you’re connected via Wi-Fi at home.
- Connect to a different Wi-Fi network or switch to mobile data if your current connection is poor.
- Restart your modem and router if you haven’t done so in awhile.
- Toggle Airplane Mode on and off on your mobile device to refresh the connection.
After verifying you have a strong, stable internet connection, attempt launching the Ticketmaster app again. With better connectivity, the app should be able to properly load all necessary data.
Delete and Reinstall the App
If you’ve tried the above troubleshooting to no avail, another option is deleting and reinstalling the Ticketmaster app. This essentially gives you a clean slate which can eliminate any corrupt files or cached data causing repeated loading issues.
To delete the Ticketmaster app:
- On iPhone, touch and hold the Ticketmaster app icon until it starts wiggling.
- Tap the X icon displayed on the top corner of the app preview to delete it.
- On Android, touch and hold the Ticketmaster app icon, then drag it to “Uninstall” at the top of the screen.
Once deleted, you can freshly reinstall the app from the app store. Open the App Store on iPhone or Play Store on Android and search for “Ticketmaster” to find and download it again.
Hopefully after reinstalling Ticketmaster, the app will now load without issue. This often resolves persistent glitches caused by corrupt data being cached.
Update Your Phone Software
Outdated device software can also contributes to apps misbehaving or having performance problems. Always keep your iPhone or Android phone updated to the latest OS version.
On iPhone, open the Settings app then go to General > Software Update to check for any available iOS updates. Tap “Download and Install” to update to the newest version.
On Android, open Settings then tap About Phone > Software Update. Follow any prompts to download and install the latest OS update.
After updating your device software, test out the Ticketmaster app again. Having the latest OS version ensures compatibility with apps and often fixes random bugs.
Contact Ticketmaster Support
If you still can’t get the Ticketmaster app to load correctly after trying the above solutions, it’s time to contact their customer support team. They can further troubleshoot the issue on your account and device to determine the cause.
You can reach Ticketmaster support through the following channels:
- Live chat: Start a chat session at ticketmaster.com/contact
- Phone: Call +1 800-653-8000 (toll free)
- Twitter: Tweet to @Ticketmaster
When contacting support, provide detailed information about your device model, app version, and steps taken to troubleshoot. They can use this information to pinpoint potential causes and provide specialized fixes.
Ticketmaster’s team may suggest uninstalling then reinstalling under their guidance to fix corrupt files. Or they may advise waiting for an app update if a known bug is causing loading issues. If any account issues are involved, they can also reset things on their end to restore proper functionality.
With help from Ticketmaster’s dedicated support staff, you should be able to get to the bottom of why the app fails to load and resolve the problem. You’ll be back to smoothly accessing your event tickets on the app in no time.
