The phone number for Ticketmaster customer service is 1-800-653-8000. This toll-free number connects you to Ticketmaster’s customer support team who can assist with any issues related to your Ticketmaster account, purchases, events, and more. You can call this number 24/7 and a representative will help troubleshoot your problem or question.
Things to know before calling Ticketmaster customer service
Here are some tips to make your call go smoothly:
- Have your order number or ticket details handy – This will help the agent locate your account and tickets faster
- Be ready with your contact information – Make sure you have your name, email address, and billing details available
- Understand your issue beforehand – Know what problem you need help with so you can explain it clearly to the agent
- Be patient – Call volumes may be high during peak ticket sales, so you may experience longer wait times
- Take notes – Write down any important information the agent gives you
Why you may need to contact Ticketmaster customer service
There are many reasons you may need to get in touch with a Ticketmaster customer service agent. Here are some of the most common issues people call about:
- Problems with your order or payment – If you run into issues when purchasing tickets, such as errors processing your payment, you’ll need to call for assistance. The agent can look into what went wrong and help get your order completed.
- Questions about your tickets – Whether you need information about seating assignments, accessible seating, ticket insurance, or anything else related to your event tickets, an agent can pull up your order and provide details.
- Changes to the event – If an event date, time, or venue changes, Ticketmaster will contact customers directly. But you can also call if you have any questions about how the changes impact your tickets.
- Cancelations or refunds – If an event is postponed, rescheduled or canceled, Ticketmaster will let you know your options for refunds or exchanges. You can contact them if you have any trouble getting a refund you are owed.
- Problems accessing your tickets – Issues printing tickets, accessing mobile tickets, or having tickets scanned can often be quickly resolved by contacting customer service.
- Complaints about service fees or other charges – Ticketmaster agents can explain any fees or charges on your order and may be able to find ways to save you money on service fees.
- Trouble with your Ticketmaster account – If you have issues signing into your account, resetting your password, or accessing your ticket history, an agent can assist you with getting back into your account.
What to expect when you call Ticketmaster customer service
Here is a step-by-step overview of what to expect when you contact Ticketmaster customer service:
- Call 1-800-653-8000 – This is the main customer service line that connects you to a Ticketmaster agent.
- Select your language – You will be prompted to select English, Spanish or French.
- Provide information – The automated system may ask you to enter details like your order number to direct your call.
- Wait on hold – During busy times, you may need to wait on hold before speaking to a representative.
- Talk to a customer service agent – Explain your issue or question to the agent who will pull up your account details to assist you.
- Receive support – The agent will provide information, troubleshoot issues or make any changes needed to resolve your problem.
- Take notes – Jot down any confirmation numbers, next steps or other important details.
- End call – The agent will confirm they addressed your issue before ending the call.
Contact options for specialized Ticketmaster customer service
In some cases, you may need to contact a specialty Ticketmaster customer service team to get assistance tailored to your specific needs:
- Tickets for disabled guests – Call 1-800-934-8587 for help with accessible seating, companions, assistance animals and other accommodations.
- Large groups or corporate events – Call 1-888-260-4269 for help with large ticket orders, corporate accounts, promo codes and other group ticket needs.
- Ticketmaster Rewards – Call 1-800-653-8000 and select the prompt for Ticketmaster Rewards to get support with your rewards account.
- Verified Resale tickets – Call 1-855-654-2315 for assistance with ticket resales through Ticketmaster’s official resale marketplace.
- VIP packages – Call 1-888-260-4269 for help with specialty VIP or fan experience packages that include ticket extras.
Alternatives to calling for customer service
In addition to calling, here are some other ways to get in touch with Ticketmaster customer support:
- Live online chat – Start a live chat session with an agent through Ticketmaster’s Help Center.
- Email – Submit a customer service request via email through the Help Center and typically receive a reply within 24 hours.
- Social media – Tweet @Ticketmaster to have an agent follow up with you via Direct Message for basic account support.
- In-person support – Visit the Ticketmaster ticket office or box office at an event venue for in-person customer service.
Calling Ticketmaster at 1-800-653-8000 is still the best option for immediate assistance. But online chat, email, social media and in-person support can also help resolve many routine customer service needs.
