The Ticketmaster app allows users to purchase event tickets directly from their mobile device. Overall, the Ticketmaster app is functional and works well for most users. However, like any technology, the Ticketmaster app can occasionally experience issues that prevent it from working properly.
Common reasons the Ticketmaster app may not be working
There are a few common reasons why the Ticketmaster app may not be working for some users:
- Server or technical issues on Ticketmaster’s end – If their servers are down or experiencing high traffic volume, it can cause connectivity issues.
- App needs to be updated – Make sure you have the latest version of the app installed. Older versions may have bugs or connectivity issues.
- Internet connection problems – Issues with your wifi, cellular data, or overall internet connectivity can prevent the app from working.
- Too much traffic due to a big event – Major concerts or sports events can flood Ticketmaster’s servers, leading to crashes.
- Device compatibility problems – Very old devices may have trouble running the latest version of the app properly.
- Glitches after an app update – Sometimes an app update may inadvertently cause new issues.
- User account problems – If your Ticketmaster account is locked or has errors, it can block app access.
Troubleshooting steps if the Ticketmaster app isn’t working
If you find that the Ticketmaster app is not working properly on your device, there are a few troubleshooting steps you can try:
- Force close and restart the app – Shut down the app completely and restart your device if needed.
- Check for app updates – Go to your device’s app store and install any available updates.
- Disable wifi and try cellular data – Toggle your connection types to see if one works better.
- Clear app cache and data – This wipes old temporary files that may be an issue.
- Reinstall the app – Uninstall then re-download the latest version of the app.
- Try accessing Ticketmaster via web browser – See if the website works even if the app doesn’t.
- Reset network settings on your device – This resets connectivity issues.
- Contact Ticketmaster support – They can help troubleshoot or see if there are any known issues.
Recent reported problems with the Ticketmaster app
While the Ticketmaster app generally works fine, there are occasionally situations where users report problems. Some recent issues include:
- Log-in failures – Some users had trouble accessing their accounts during high traffic sales.
- Crashing when accessing certain events – Certain concert pages were causing the app to crash.
- Payment processing errors – Some credit/debit card purchases were getting declined.
- Glitchy maps and seating charts – Some venue maps had issues rendering properly.
- Delayed notifications – Notification for sales and other alerts were delayed.
Ticketmaster typically addresses widespread technical problems relatively quickly. Small hiccups are common when apps are dealing with huge demand for coveted events. Users may just need to retry later when traffic has died down.
Tips for improving chances of getting tickets with the Ticketmaster app
For high demand events, the Ticketmaster app can sometimes struggle with heavy influx of traffic. Here are some tips for improving your chances of getting tickets using the app:
- Get logged in ahead of time – Save precious seconds by logging into your account before tickets go on sale.
- Ensure payment method is ready – Add your payment details so you can check out faster.
- Be ready right at the sale start time – Queues open right as tickets go on sale, so don’t be late.
- Keep refreshing if you get error messages – Don’t give up immediately if you hit snags.
- Try accessing via mobile web if the app fails – Have multiple options to access Ticketmaster.
- Use a strong wifi or LTE data connection – Weaker signals can slow the process.
- Stay calm and focused – The checkout process happens fast so be attentive.
Contacting Ticketmaster customer support
If you continue having difficulties with the Ticketmaster app that you can’t resolve yourself, you can contact their customer support through:
- In-app support chat – The latest version of the app has a chat option.
- Online support form – Fill out the form on their contact page.
- By phone – Call their support line at +1-800-653-8000.
- On social media – Message them on Facebook or Twitter.
When contacting support it helps to provide details like your username, what device you use, screenshots of any error messages, and when the problem started occurring. This helps them troubleshoot the issue.
Does the Ticketmaster app drain phone battery?
The Ticketmaster app can drain some extra battery life from your phone while in active use, but overall battery drain should be reasonable. Here are some factors that influence how much battery the app uses:
- Screen brightness – Having your screen at maximum brightness drains battery faster.
- Frequency of use – The more you actively use the app, the quicker it will use up battery.
- Background app refresh – Auto-updating in the background uses battery.
- Cache size – Large temporary data files can impact battery when cleared.
- Phone model and battery health – Older phones with aging batteries see faster drain.
You can optimize the app’s battery usage by turning down screen brightness, manually updating less often, limiting background refresh, and cleaning the cache once in awhile. Also make sure you don’t have multiple other apps open that are also using battery.
Does the Ticketmaster app work on WiFi only?
The Ticketmaster app can work over both WiFi and cellular data connections. It does not require WiFi specifically. However, using WiFi for the app provides some benefits:
- Faster speeds – WiFi offers faster data speeds than cellular on many networks.
- Better stability – Cellular signals can fluctuate in strength more than WiFi networks.
- No cellular data usage – Using WiFi prevents eating through your monthly data allowance.
So while the Ticketmaster app functions on both WiFi and cellular data, WiFi will generally provide a better overall experience. If you are having connectivity issues on cellular data, try switching to a WiFi network instead.
Does the Ticketmaster app work offline?
The Ticketmaster app requires an active internet connection to function, so it does not work in offline mode. An internet connection is necessary for:
- Browsing upcoming events – Information is pulled from Ticketmaster’s servers.
- Purchasing tickets – Transactions must be processed online.
- Accessing your account – Account details are stored remotely.
- Receiving notifications – App can’t receive alerts without connectivity.
So if you lose your internet connection, the Ticketmaster app will be unable to process any requests until connectivity is restored. Make sure you have a stable connection when booking tickets or accessing important account details.
Does the Ticketmaster app work on Android and iOS devices?
The Ticketmaster app is available for download on both Android and iOS mobile platforms. Users can install and run the official Ticketmaster app on:
- Android phones & tablets – Via Google Play store.
- iPhones & iPads – Via Apple App store.
The app is designed to function properly on both operating systems. Features and capabilities should be consistent across the Android and iOS versions. Both should allow you to securely access your account, browse events, view venue maps, purchase tickets, and more.
So Ticketmaster fans can enjoy using the app conveniently from both iOS and Android devices. Just visit your device’s app store to download the official version.
Getting help with additional Ticketmaster app issues
Hopefully this overview covers some of the most common questions around whether the Ticketmaster app is working properly. Every user’s situation may be a little different depending on your device, location, account status, and other factors.
If you continue experiencing difficulties with the Ticketmaster app that you cannot resolve yourself, be sure to reach out to their helpful customer support team. They will work hard to troubleshoot whatever problem you may be having.