The order number provided by Ticketmaster when purchasing event tickets online serves an important purpose. This unique number identifies and tracks your specific order in Ticketmaster’s system, allowing you to access your order details and tickets.
What is the Ticketmaster order number?
The Ticketmaster order number is an alphanumeric code consisting of 8-10 characters that is generated each time an order is placed on Ticketmaster.com or through the Ticketmaster app.
This order number is displayed on the checkout confirmation page and also sent via email after the transaction is complete. The order number only applies to that specific transaction and provides proof of your purchase.
Why is the Ticketmaster order number important?
There are several reasons why the Ticketmaster order number is important:
- Allows you to access order details – The order number can be used on the Ticketmaster website or app to look up information about your purchase, including event details, seat locations, ticket delivery method, order total, fees paid, etc.
- Serves as a reference number – You can use the order number when contacting Ticketmaster customer support regarding any issues with the order, such as changes or cancellations.
- Confirms validity of tickets – Having the order number provides proof that your tickets were purchased legitimately through Ticketmaster. Venues may request the order number to verify tickets.
- Helps track ticket delivery – You can use the order number to monitor the status of ticket delivery and ensure your tickets are shipped correctly if you selected hard ticket delivery.
- Allows ticket reissues/exchanges – The order number allows Ticketmaster to easily facilitate reissues or exchanges for the same event if needed.
How to find your Ticketmaster order number
There are several places you can locate the order number for tickets purchased through Ticketmaster:
- Order confirmation page – The order number will be displayed prominently on the checkout confirmation page after completing your ticket purchase.
- Order confirmation email – Ticketmaster will email you a detailed order summary which includes the order number.
- Ticketmaster account – Sign into your Ticketmaster account online or in the app and view past orders to see the order number.
- Printed tickets – If you selected ticket fast delivery, the order number will be printed along the bottom or side of the tickets.
- Mobile ticket barcode – In the Ticketmaster app, bring up your mobile tickets and scan down to view the order number printed below barcode.
If you did not receive an order confirmation email and do not have the order number readily available, you can contact Ticketmaster Customer Service for assistance retrieving it.
How to use your Ticketmaster order number
Once you have located your Ticketmaster order number, here are some ways you can use it:
- Access your order – Enter the order number and your email address at Ticketmaster.com or in the app to view order details and ticket status.
- Troubleshoot issues – Contact Ticketmaster and reference the order number if you have any problems with the transaction or tickets.
- Verify tickets – Show the order number at venue will-call or box office to verify ticket purchase.
- Receive reissues/exchanges – Provide order number when requesting replacement tickets for the same event through Ticketmaster.
- Track delivery – Use order number to monitor delivery progress and confirm tickets were shipped correctly.
- Submit to reimbursement programs – Some companies cover event tickets for employees and will require the order number as proof of purchase for reimbursement.
What to do if you lose the Ticketmaster order number
If you happen to lose or forget your Ticketmaster order number, don’t panic. Here are some steps you can take to retrieve it:
- Check your Ticketmaster account online or on the app – Previous order numbers are stored there.
- Look for the Ticketmaster order confirmation email and obtain the order number from there.
- Contact Ticketmaster Customer Service – They can search past orders with your email address and provide the order number.
- Provide the last 4 digits of the credit card used – Ticketmaster can sometimes use this to locate the order.
- Fill out Ticketmaster’s Missing Order Form – Provides info needed for them to find and verify your order.
As long as you used the same email address and your order history is intact, Ticketmaster will be able to assist you in finding the order number again quickly.
Can you transfer Ticketmaster tickets without the order number?
Ticketmaster typically requires the order number to be provided when transferring or reassigning tickets to another customer. This allows them to easily look up the correct order and tickets to transfer over.
However, it is possible to transfer tickets without the order number in limited situations:
- If you call Ticketmaster and provide the original purchaser’s full name, email address, and credit card used they may be able to locate the order manually and process the transfer.
- If you are transferring tickets directly to someone you know, you may be able to provide their Ticketmaster account email address instead to send them the tickets.
- For mobile transfer tickets, as long as you have the tickets in your Ticketmaster app account you can transfer them to someone else also using the app without the order number.
But having the order number makes the transfer process significantly easier and more secure when going through Ticketmaster. Trying to transfer without it often leads to delays and frustration.
Can you sell Ticketmaster tickets without the order number?
You can technically list paper tickets or mobile tickets for resale on secondary ticket marketplaces like StubHub without having the specific Ticketmaster order number.
However, providing the order number is highly recommended when reselling tickets for several reasons:
- It allows the buyer to independently verify the validity of the tickets on Ticketmaster.
- StubHub’s Verified Fan-To-Fan feature often requires the order number to ensure authenticity.
- Buyers are more likely to trust tickets are genuine if the order number is supplied.
- If any issues come up, the order number allows Ticketmaster to easily assist with things like transfers or cancellations.
Overall, not including the order number when reselling tickets results in less buyer confidence, reduced ability to confirm legitimacy, and ticketing companies being less able to provide support if needed.
Should you keep a copy of the Ticketmaster order number?
It is highly recommended to keep a copy of the Ticketmaster order number after purchasing tickets, either electronically or printed out. Here are some reasons why:
- Allows you to easily access order details or reprint tickets if needed.
- Can verify legitimacy if questions arise or tickets are lost/stolen.
- Essential information if you need to make any changes, exchanges, or cancellations.
- Provides a record for reimbursement submissions or business expense reporting.
- Good to have as back-up in case you misplace the emailed confirmation.
Keep the order number in your email confirmation, store it in your Ticketmaster account, take a photo of it on your tickets, or write it down somewhere secure. Having this number on hand provides peace of mind and makes dealing with any ticket issues much simpler.
What information is available with the Ticketmaster order number?
Having the Ticketmaster order number allows you to access all details related to your ticket purchase, including:
- Event details – Date, time, venue, seating section/row/seat numbers
- Ticket types and quantities purchased
- Order total amount and fees paid
- Delivery method selected – print at home, mail, mobile entry, will call
- Status of ticket delivery
- Name and contact info of the purchaser
- Payment method used
- Ability to reprint tickets
- Access to make exchanges or reissues
Essentially all aspects of the transaction and what exactly was ordered are viewable when providing the order number to Ticketmaster. This comprehensive information makes the order number extremely valuable.
Can you use someone else’s Ticketmaster order number?
It is not recommended to attempt to use someone else’s Ticketmaster order number, unless they have specifically transferred or gifted you the tickets associated with their order.
Here’s why another person’s Ticketmaster order number should not be used:
- It will not match your account and personal information, since each order number is unique to one customer.
- Ticketmaster’s system will recognize the name, email, and payment details do not match.
- The original ticket purchaser retains ownership of the tickets tied to their order number.
- Any tickets accessed will still require the original purchaser’s credit card for entry.
- The other customer can cancel the order or report fraudulent access at any time.
Unless someone transfers their Ticketmaster tickets into your name directly or gives you permission to use their order number, attempting to utilize someone else’s order number could be considered fraudulent activity. Leave access and management of a Ticketmaster order in the hands of the original ticket buyer.
Conclusion
The Ticketmaster order number is a crucial piece of information that acts as a reference number to access and manage your ticket purchase. It allows you to view order details, confirm validity of tickets, exchange tickets securely, track delivery status, and provide essential proof of purchase. Taking steps to document and retain this order number provides convenience, security, and peace of mind for your event tickets. Safeguard your Ticketmaster order number and refer back to it anytime you need support managing your tickets.
