AXS is a major online ticket marketplace that allows users to buy and sell tickets for concerts, sports events, theater shows and more. The company was formed in 2011 as a merger between ticketing giants AEG Live and Outbox Technology. Today, AXS is one of the largest primary and secondary ticket providers in the United States.
When looking to purchase tickets online, buyers reasonably have concerns about whether a ticket provider is legitimate and trustworthy. There are unfortunately disreputable ticket brokers out there looking to scam eager buyers. So is AXS a safe and legit ticket source? Let’s take a deeper look.
The advantages of buying tickets through AXS
There are several advantages to purchasing tickets through a major provider like AXS rather than through unverified third party sellers:
– Peace of mind: AXS is an established company with a generally positive reputation. Buyers can have confidence that AXS is not a scam website out to steal their money.
– Secure checkout: AXS processes payments through secure methods like major credit cards and PayPal. Buyers’ financial information is encrypted and protected.
– Guaranteed valid tickets: Tickets purchased through AXS are 100% guaranteed to be valid and authentic. This eliminates the risk of counterfeit or canceled tickets.
– Purchase protection: AXS provides full refunds in case of event cancellations or other issues. Buyers can purchase with the assurance their money is safe.
– Customer support: AXS has knowledgeable customer service representatives available by phone and email in case issues arise with an order.
– Convenience: The AXS website and mobile app make it easy to search for events and quickly purchase tickets.
Proof that AXS is legitimate
There is plenty of evidence confirming that AXS is indeed a legal, accredited, and trusted ticket marketplace:
– Corporate history: AXS has been operating successfully since 2011. Its parent companies AEG Live and Outbox Technology were well established long before that.
– BBB accreditation: AXS maintains an A+ rating with the Better Business Bureau, indicating a strong record of customer service. The BBB has reviewed AXS and confirmed its legitimacy.
– Partnerships with major venues/acts: Huge artists like Taylor Swift and major venues including the Staples Center exclusively partner with AXS for ticketing services. These deals provide assurance of AXS’ reputation.
– Regulatory compliance: AXS follows regulations like California’s BOTS law that prohibits using ticket bots to unfairly sweep up tickets. AXS’ business practices are legal and compliant.
– Member of industry associations: AXS belongs to the National Association of Ticket Brokers, which promotes ethical ticketing policies.
– Money-back guarantees: AXS provides refunds for canceled events, demonstrating its confidence in providing valid tickets. Scam websites tend to not offer refunds.
– No history of scandals: Unlike some other ticket brokers, there are no major scandals or lawsuits involving AXS not delivering valid tickets.
Reviews from AXS customers
In general, customers who have used AXS to purchase tickets have positive things to say about their experience:
– “I’ve used AXS for concert tickets 10+ times and never had an issue. Tickets are always ready for me to print out or scan from my phone.”
– “AXS makes buying tickets for shows at stadiums and large venues so much easier. Their website and app work seamlessly.”
– “I had to get a refund when my event was postponed. AXS customer service took care of it instantly with no hassle.”
– “The prices I’ve paid buying directly through AXS have been fair and reasonable. No hidden fees tacking on at the end!”
– “AXS has tons of great descriptive info about the venues. Helpful to look at seat views before buying.”
However, some negative feedback includes:
– “My one gripe is that service fees on AXS can be high, like an extra 15% on top of list prices.”
– “A couple times my AXS tickets didn’t successfully scan at the entrance. Thankfully the staff was able to look me up.”
– “I wish AXS offered more price filters when browsing for cheap tickets.”
Are there risks to buying AXS tickets?
There are a few risks to be aware of when buying tickets through any secondary marketplace like AXS:
– Higher prices: Like most resellers, AXS tickets can be marked up significantly higher than box office prices due to demand. Score deals by buying early.
– Fees: Order processing fees, service fees and delivery fees can all add 10-20%+ to your final checkout price. Factor these costs in.
– Sold out events: Hot shows will often sell out on AXS just as fast as the primary box office. Have backup plans if you can’t score tickets.
– Canceled events: While refunds are available, canceled shows still mean losing out on a cherished experience. This risk is inherent to any ticket purchase.
– Counterfeits: Though rare, there is always a small risk that a scammer posts fake tickets. Be diligent and only purchase from verified sellers.
Tips for safely buying AXS tickets
Follow these tips when purchasing tickets through AXS to ensure a smooth, scam-free experience:
– Create an AXS account: Registering provides access to preferred pre-sales and makes the checkout process faster.
– Buy from AXS directly: Don’t purchase from unverified third party sites claiming to offer AXS tickets. Stick to axs.com.
– Compare prices: Weigh AXS ticket costs against other secondary markets like StubHub to find the best deals.
– Beware of “too good to be true” prices: Extremely cheap ticket prices often indicate scams. Aim for fair market value pricing.
– Pay with a credit card: The buyer protection provides recourse if issues arise. Avoid risky payment methods like wire transfers.
– Purchase insurance: Opting into insurance protects against non-refundable costs if events get canceled or postponed.
– Review seller ratings: When buying from a reseller on AXS, check their profile for positive feedback.
– Confirm order details: Before finalizing an order, verify the event name, date, seats, quantities and total charge.
Conclusion
In summary, the well-established ticketing company AXS is considered a safe, legitimate, and worthwhile option for purchasing tickets online to concerts, sports, theater and other live events. Customers generally report positive experiences buying tickets through AXS thanks to reasonable prices, reliable delivery of valid tickets, and helpful customer service. There is minimal risk of fake tickets or scams when ordering through the reputable AXS website and app. As with any secondary ticket seller, buyers should still exercise caution by reviewing order details, comparing prices against alternatives, and using secure payment methods. But overall, purchasing tickets directly through AXS is a smart way to gain access to highly sought after events without getting ripped off.
Frequently Asked Questions
What is AXS?
AXS is an online ticket marketplace launched in 2011 through a joint venture of AEG Live and Outbox Technologies. It sells primary tickets direct from venues and events as well as resale tickets from other fans and brokers. AXS is one of the largest ticket providers in the US.
Is AXS an official ticket site?
Yes, AXS is an official primary ticket source for many major venues, sports teams, and live entertainment acts. It is an authorized seller, not an unauthorized ticket reseller. AXS has official partnerships with stadiums like the Staples Center.
What fees does AXS charge?
AXS charges various fees including: delivery fee ($5+), service fee (10-20% of ticket cost), and order processing fee ($5-$20 per order). Read all fee disclosures carefully before completing a ticket purchase.
Can I get scammed using AXS?
While no ticket purchase is 100% risk-free, buying from the real AXS website is extremely unlikely to result in a scam. Fake ticket scams are more common on Craigslist and sketchy platforms. As long as you are purchasing from axs.com your tickets should be legitimate.
Does AXS offer refunds?
Yes, AXS offers full refunds if an event is canceled or rescheduled. Purchasing their optional ticket insurance also allows you to get a refund for covered reasons like if you can no longer attend. Read their FanGuardian Ticket Refund Plan for full policy details.
How can I spot fake AXS tickets?
Signs of counterfeit AXS tickets include: abnormally low prices, blurry barcodes, invalid ticket ID numbers, spelling errors, lack of AXS branding and logos. Buying directly from axs.com ensures real tickets. Inspect all tickets thoroughly upon delivery.
Is re-selling AXS tickets allowed?
Yes, AXS facilitates an official resale marketplace on their website and app. Fans can re-sell unwanted tickets to other verified users. Selling tickets outside of AXS directly is also permitted by law in many regions.
Does AXS offer mobile tickets?
AXS offers mobile ticketing options to have tickets delivered directly to your smartphone rather than printing physical tickets. Mobile tickets allow for contactless entry via scanning your screen. Opt for mobile delivery during checkout.
How can I contact AXS customer service?
AXS has customer service available by phone at 888-529-7849 or online at https://support.axs.com. You can inquire about order status, get assistance with ticket transfers, or ask other questions. Agents are typically available 7 days a week.
Can I sell tickets on AXS?
Yes, AXS allows users to re-sell tickets they can no longer use for upcoming events. You can list tickets for sale securely through your AXS account. All tickets must be valid and originally purchased on AXS. Resale follows certain rules and restrictions.
Is AXS better than StubHub?
AXS and StubHub are two of the largest and most reputable ticket marketplaces online. Neither is distinctly “better” — comparing ticket prices between the two sites for a specific event is wise to find the best deal. Both offer plenty of ticket selection and solid buyer protection.
What is AXS official platinum?
AXS Official Platinum is a tier of tickets sold at market-driven “platinum prices.” These are premium tickets priced higher than standard tickets due to high demand. Official Platinum tickets are valid official tickets, unlike platinum fakes sold by scalpers.
Can I pick up AXS tickets at will call?
Yes, AXS provides the option to choose will call pickup when purchasing event tickets. With will call, you can pick up your tickets at the venue box office on the day of the event by providing the credit card used to purchase and your photo ID.
Does AXS have good accessibility seating?
AXS partners with venues to provide extensive accessible seating options for mobility, vision, hearing, sensory and other needs. When buying tickets, you can filter specifically for accessibility accommodating seats. Contact customer service with any questions.
Is AXS owned by Ticketmaster?
No, AXS and Ticketmaster are competing ticketing companies. AXS was created by Anschutz Entertainment Group and Outbox Technologies, while Ticketmaster is owned by Live Nation. They are two of the largest primary/secondary ticket providers.
Can you return tickets to AXS?
No, AXS does not allow returns of tickets just because you change your mind or can no longer attend. You can only get a refund in case of a canceled or rescheduled event. Exceptions may be made on a case-by-case basis by contacting customer service.
Is there an AXS app I can download?
Yes, AXS offers mobile apps for both iOS and Android. The app allows you to easily browse events, securely store tickets, make purchases, manage your account and more. Search “AXS” in the Apple App Store or Google Play Store.
How much data does the AXS app use?
The AXS app uses a minimal amount of data. Event browsing and ticket management uses under 10MB. Downloading mobile tickets for offline access uses less than 500KB per ticket. You can disable auto-downloading tickets over cellular data in app settings.
Does AXS have any booking fees?
Yes, one fee to note with AXS is a booking fee that is sometimes charged per ticket transaction. This ranges from around $5-$15 depending on event level and demand. The booking fee covers the costs of providing the ticketing services.
Can you transfer AXS tickets?
Yes, AXS has an online ticket transfer process that allows you to securely change the name associated with the ticket if you need to send tickets to someone else. There is typically a small $5-$10 transfer fee per ticket. Both parties need AXS accounts.
Where is AXS based?
AXS is headquartered in Los Angeles, California. Their corporate office is located at:
AXS
2700 Colorado Avenue
Santa Monica, CA 90404
AXS operates globally but has a major presence across the United States.
Does AXS have a rewards program?
Yes, AXS Premium gives members access to special discounts, presales and other benefits for signing up. It is free to join when you make a ticket purchase or list tickets for resale. Perks improve at higher membership tiers with more activity.
Can you earn rewards for buying AXS tickets?
Yes, AXS Premium members earn reward points, called AXS coins, that can be redeemed for discounts on future ticket purchases. You earn coins for actions like making ticket transactions and referring friends. More activity means greater rewards.
Is AXS seating chart accurate?
Yes, the interactive seat maps on AXS are very accurate representations of the event venue layouts. They display the precise location of seats so buyers can select their desired section and view. Any unsold seats are also clearly labeled.
Does AXS allow print at home tickets?
Yes, when you purchase tickets on AXS you can select print-at-home delivery. You will receive your tickets via email as PDF attachments to print yourself on regular letter size paper. Make sure your printer has enough ink and paper.
What is AXS instant delivery?
AXS Instant Delivery is a delivery option that allows you to get your tickets immediately after purchase in the form of scannable barcodes on the AXS app. Tickets get assigned to your account right away without waiting for shipping.
How long does AXS take to ship tickets?
If you select standard mail delivery, AXS will ship tickets out 2-3 weeks prior to the event via USPS First Class (5-10 business days delivery time). UPS 2-day or overnight shipping is available for an added fee. Digital delivery is instant.