When purchasing tickets on Ticketmaster, you may be prompted to verify your payment account information before completing your transaction. Verifying your payment details ensures your account is valid and helps prevent fraud. Here is a step-by-step guide on how to verify your payment account on Ticketmaster:
1. Check your email for a verification request
If Ticketmaster requires you to verify your account, you will receive an email from them with the subject line “Please verify your account”. Open this email and click on the “Verify My Account” button or link provided.
2. Confirm your identity
After clicking the verification link, you will be directed to a page asking you to confirm your identity. Enter your full name, email address, and billing address exactly as they appear on your payment account.
3. Verify your payment details
Next, you will need to enter the last 4 digits of your payment card number that you are using for the ticket purchase. If you are using a debit card, make sure to choose “Debit Card” and enter the card number. For credit cards, choose “Credit Card” and enter the last 4 digits of that card number.
4. Add phone number
Ticketmaster will also ask you to provide a phone number associated with your account. This is usually the phone number you used when creating your Ticketmaster account. Enter your phone number and select whether you want to receive a verification code via text message or automated phone call.
5. Input verification code
Ticketmaster will send a verification code to the phone number you provided. If you selected text message, watch for the 6-digit code in a text message and enter it on the verification page. If you selected automated call, listen to the message for the verification code and input it.
6. Submit for verification
Once you have entered your identity details, payment information, phone number, and verification code, click the “Submit” or “Verify” button. This will submit your details to Ticketmaster for verification.
7. Wait for account confirmation
After hitting submit, you will see a confirmation message that Ticketmaster is verifying your account. This may take a few minutes. Do not refresh the page or you may have to restart the verification process.
8. Receive verification confirmation
If your payment account details are successfully verified, you will see a confirmation page or message from Ticketmaster. You can then continue with your ticket purchase.
Tips for smooth verification
To make the Ticketmaster payment verification process easy, keep these tips in mind:
- Make sure the name, address, and payment details you enter match your account exactly.
- Have your payment card in hand to reference the last 4 digits.
- Enter the phone number associated with your Ticketmaster account.
- Double check the verification code you receive by text or phone call.
- Use auto-fill if possible to quickly populate your details on the verification page.
Why Ticketmaster requires verification
Ticketmaster has recently implemented more stringent verification requirements to protect customers against fraud. Reasons they may require account verification include:
- Your Ticketmaster account is new or you are making a large purchase.
- Your purchase triggers their fraud prevention system for suspicious activity.
- Your name, address or payment don’t match their records.
- You have reached your purchase limit temporarily.
- You are using a new device or payment method they don’t recognize.
While it adds an extra step, verifying your identity and payment details helps ensure your Ticketmaster account is secure. If you run into any problems verifying your account, you can contact their customer support for assistance.
What if verification fails?
If Ticketmaster is unable to successfully verify your account, you will receive an error message indicating the verification failed. Some common reasons for failed verification include:
- Incorrect personal details entered like name, address or phone number.
- Wrong payment card number or expired card.
- Typo in the verification code received.
- Using a phone number not associated with your Ticketmaster account.
If you get a verification error, double check all the details you entered and try again. Make sure you are using the exact phone number, address, and payment card associated with your Ticketmaster account. If it still fails after a second try, you will need to contact Ticketmaster customer support to troubleshoot the issue before proceeding with your purchase.
Getting help with verification
Don’t get stuck at the verification stage of your Ticketmaster purchase. If you need assistance completing account verification, try the following:
- Use online support – Ticketmaster has an online help center with FAQs and support articles on verification.
- Check help site – Their help site may have guidance specific to your verification error message.
- Chat with an agent – Engage real-time support via chat for quick troubleshooting.
- Call customer service – Speak to a Ticketmaster rep over the phone if you still have issues.
- Check social media – Many find quick answers for account verification on Twitter or Facebook.
With multiple support options, Ticketmaster aims to help customers breeze through verification and securely complete their ticket orders. Being prepared with your account details can also minimize hassle during the verification process.
Completing future purchases
Once your Ticketmaster account is initially verified, you shouldn’t have to go through the full process again for future purchases. However, they may require step-up verification randomly or for large orders. Ways to expedite the process next time include:
- Saving your payment information in your Ticketmaster account
- Using the same device for all purchases
- Keeping your account details like name and address up-to-date
- Using auto-fill to quickly populate verification fields
- Checking email for any verification requests promptly
Ticketmaster aims to minimize disruption to your ordering experience while also protecting your information. Follow these tips for smooth sailing through payment verification now and on future ticket purchases.