Transferring Ticketmaster tickets to another person can be done easily through the Ticketmaster app. With mobile ticketing becoming more popular, Ticketmaster has made it convenient to send tickets directly to someone else’s smartphone wallet. Here is a step-by-step guide on how to transfer Ticketmaster tickets from your wallet to someone else using the Ticketmaster app.
Requirements for Transferring Tickets
Before starting the ticket transfer process, make sure you meet the following requirements:
- You must have purchased the tickets on a Ticketmaster verified fan account
- The tickets must say “Mobile Entry” on them signifying they are digital tickets
- You need to have the latest version of the Ticketmaster app installed on your phone
- The recipient must have a Ticketmaster account to receive the tickets
Step 1: Open Your Ticketmaster Account
First, open up the Ticketmaster app on your mobile device. Log into your Ticketmaster account if you aren’t already logged in. Your account home screen should show any upcoming events you have tickets for.
Step 2: Select the Event
From your Ticketmaster account home screen, select the event that you want to transfer tickets for. This will bring up details on the event including the venue, date, and section. It will also show a barcode for each ticket purchased.
Step 3: Choose the Tickets to Transfer
Next, select the “Transfer Tickets” button which is located near the top right corner. A list of all the tickets purchased for this event under your account will appear. Check the box next to each ticket you want to transfer to another person.
Step 4: Enter Recipient Details
After selecting tickets, you will need to enter the recipient’s information. This includes:
- First and Last Name
- Email Address or Mobile Number
Make sure the recipient’s Ticketmaster account is associated with the email or phone number you provide. If they don’t have a Ticketmaster account yet, they will have to create one before the tickets can be transferred.
Step 5: Customize Transfer Message
On this same page, you can customize the transfer message that the recipient will receive. The default message says “Mobile tickets from [Your Name]”. You can edit this message to say whatever you like to accompany the ticket transfer notification.
Step 6: Double Check Details
Before finalizing the transfer, double check that all details are correct:
- The right tickets are selected
- The recipient’s name, email, and message are all accurate
Once you verify everything looks good, complete the transfer by selecting the “Transfer Tickets” button.
Step 7: Confirm the Transfer
A confirmation page will appear summarizing the ticket transfer details. Double check that the correct number of tickets were transferred to the intended recipient. You will also receive a confirmation email from Ticketmaster for your records.
Transfer Completion
That’s it! The ticket transfer process is now complete. The recipient will receive a notification email/text that they have received tickets into their Ticketmaster account. They can then access the tickets anytime by logging into their Ticketmaster account on their mobile device.
Tips for Smooth Ticket Transfers
To ensure a smooth ticket transferring experience, keep these tips in mind:
- Start the transfer process early – Don’t wait until the last minute before an event to transfer tickets. Give the recipient time to create a Ticketmaster account if they need to.
- Double check recipient details – Make sure you accurately enter the recipient’s name, email, and mobile number associated with their Ticketmaster account to avoid errors.
- Set transfer deadline – When you customize the transfer message, consider mentioning the date/time you need them to accept the transfer by so you can make other plans if needed.
- Transfer from the app – Only mobile tickets can be transferred to someone else’s account. Use the Ticketmaster app for the transfer, not a web browser.
Troubleshooting Ticket Transfers
In some cases, you may run into issues when trying to transfer your tickets to another person. Here are some common problems and solutions:
| Problem | Solution |
|---|---|
| Recipient never received transfer notification | Confirm the email/mobile number entered belongs to their Ticketmaster account. Resend the transfer notification. |
| Transfer confirmation error | Try the transfer again. System errors can occur. Or contact Ticketmaster customer support for assistance. |
| Tickets already claimed/transferred | Cancelled transfers cannot be undone. The tickets have likely already been accepted into someone else’s Ticketmaster account. |
| Recipient can’t access transferred tickets | Make sure recipient created a Ticketmaster account associated with their email/mobile number the tickets were transferred to. |
Canceling a Ticket Transfer
If you need to cancel a ticket transfer that the recipient hasn’t accepted yet, follow these steps:
- Go to your Ticketmaster account and select the event for the tickets you transferred.
- Select “See Details” next to the transfer under “Recent Activity”.
- Choose “Cancel Transfer”.
- Confirm cancellation on the popup message.
Once a recipient has already accepted the transferred tickets, the tickets cannot be canceled or reclaimed by your account. At that point, the tickets solely belong to the recipient’s account.
Changing the Ticket Recipient
If you need to transfer the tickets to someone else instead of the original recipient, you will have to fully cancel the initial transfer and start a new transfer. Follow these steps:
- Cancel the initial transfer to the first recipient following the cancellation steps outlined above.
- Re-select the tickets you want to transfer under the event details in your Ticketmaster account.
- Enter the new recipient’s details and customize the transfer message.
- Complete the new ticket transfer process.
The new recipient will then receive notification that the tickets have been transferred to them instead.
Transferring Tickets Back to Your Account
Once event tickets have been transferred to someone else, they cannot be directly transferred back. If the recipient can no longer attend the event, they will have to initiate a new transfer from their Ticketmaster account back to you following the same ticket transfer process outlined above.
Selling Transferred Tickets
It is important to note that transferred tickets cannot be resold. Per Ticketmaster’s policy, tickets are strictly for personal use only. Any ticket transfers are intended to be between trusted family and friends. Transferred tickets cannot be posted for resale on secondary marketplaces.
If you do intend to sell the tickets instead of attending yourself, you will need to list the original tickets from your Ticketmaster account for sale, not transfer them. Ticketmaster facilitates safe resale through their Verified Resale platform when sellers cannot attend an event they bought tickets for.
Conclusion
Transferring tickets on Ticketmaster is designed to be simple and convenient right from their mobile app. By following the step-by-step process, you can securely send event tickets to a recipient’s account for their use. Make sure to double check all details before transferring tickets to avoid any errors.
Some key tips to remember are:
- Only mobile entry tickets can be transferred
- Recipient must have a Ticketmaster account
- Transfers cannot be undone once claimed
- Transferred tickets cannot be resold
Ticket transfers are meant for sending tickets to family and friends directly from your Ticketmaster account mobile wallet. If you need to sell tickets instead, utilize Ticketmaster’s official resale platform. With the convenient ticketing transfer process, you can easily share the event experience with other Ticketmaster account holders.
