How to retrieve Ticketmaster tickets that have been sent to you?

If you purchased tickets for an event through Ticketmaster, there are a few ways you can retrieve them once they have been sent to you. Ticketmaster offers both digital tickets that can be accessed online or through your mobile device, as well as physical tickets that are shipped to your address. Here are some tips on how to get access to tickets you’ve purchased through Ticketmaster, whether they were emailed to you digitally or sent to you in the mail.

Checking your Ticketmaster account

If you purchased tickets while signed into your Ticketmaster account, the easiest way to retrieve them is to simply log into your account. Here’s how:

1. Go to www.ticketmaster.com and click “Sign In” in the top right corner.
2. Enter your email address and password and click “Sign In.”
3. Once logged in, you’ll see your purchased events listed under “Upcoming Events.”
4. Find the event you want tickets for and click “My Tickets.”
5. Here you’ll see details on your ticket purchase, including a link to access your tickets digitally or a notice that physical tickets have been shipped.

If you see a link that says something like “View Barcode,” “Manage,” or “Access Tickets,” you can click that to view your digital tickets. Digital tickets will be in the form of a barcode or QR code that can be scanned from your phone for entry. Physical tickets will show as “Shipped” or “Standard Mail” indicating they were mailed to you.

Downloading Ticketmaster’s mobile app

Another easy way to retrieve digital tickets is to use the Ticketmaster app on your smartphone. If you purchased tickets while logged into your Ticketmaster account, they’ll be accessible through the app as well. Here’s how to use it:

1. Download and install the Ticketmaster app from the App Store or Google Play Store.
2. Open the app and log in using the same Ticketmaster account details.
3. Tap on “Tickets” at the bottom to view your upcoming events.
4. Find the event you want and tap “View Barcode” or “Access Tickets.”
5. This will display your digital ticket with the barcode that can be scanned at the venue.

The Ticketmaster app offers the convenience of having your tickets easily accessible on your phone. You can log in to view your tickets anytime, anywhere without having to print them out.

Printing tickets at home

If you were emailed a digital ticket with a barcode, you also have the option to print your tickets at home. This may be a good idea to have a backup hard copy or if the venue requires printed tickets. Here’s how to print tickets:

1. Log into your Ticketmaster account on the website or mobile app to access your digital tickets.
2. Click the “Print” button or link near the ticket barcode.
3. This will bring up a print-friendly version of the ticket.
4. Change any print settings like page orientation or choosing the correct printer.
5. Click “Print” and the ticket will print on your printer.

Be sure to print on high quality, white printer paper. The venue will scan the barcode directly from the paper ticket. Avoid printing on lower quality paper like newspaper that may make the barcode hard to read.

Retrieving tickets in your Ticketmaster account inbox

If tickets were emailed to you, they may also still be available in your Ticketmaster account inbox. Here’s how to find them:

1. Log into your Ticketmaster account.
2. Click on your name or profile icon in the top right corner.
3. Select “Inbox” from the dropdown menu.
4. This will display any emails sent to you from Ticketmaster.
5. Look for an email with a subject like “Your Tickets for [Event]”
6. Open the email and click “View Tickets” to access your digital tickets.

Even if you already retrieved your tickets through another method, it can be handy to have a backup copy in your inbox as well. This inbox also stores any other emails Ticketmaster may have sent you like receipts or reminders.

Tracking the status of physical tickets

If you chose standard mail delivery for your Ticketmaster tickets, they will be shipped to you either via USPS First-Class Mail or UPS Mail Innovations. It usually takes 7-10 days for tickets to arrive by mail in the continental US. Here is how you can track the status:

1. Log into your Ticketmaster account and go to the event details.
2. Under ticket delivery method, click “Track Shipment”.
3. This will take you to a tracking page with details on the shipping carrier and method.
4. Enter the order number or shipment tracking number.
5. You’ll then see updates on where your ticket shipment is including estimated delivery.

Keep in mind that standard mail does not come with the same delivery guarantees as priority shipping. Be sure to order your tickets with enough time before the event. If tickets are getting close to the event date and you still haven’t received them, you may need to contact Ticketmaster customer service for help retrieving your purchase.

Having tickets reissued

In some cases, you may need to have your Ticketmaster tickets reissued. This could be because you never received tickets in the mail, lost printed tickets, or are unable to access digital tickets. Here is the process to have tickets reissued:

1. Contact Ticketmaster Customer Service by phone or through support on the website.
2. Explain that you need tickets reissued. Provide details on the order number, event, original delivery method.
3. If digital tickets, have them reset the link so you can access tickets again.
4. For physical tickets, confirm your correct mailing address where tickets should be shipped again.
5. There may be a reissue fee depending on the situation.
6. Wait the 7-10 business days for reissued tickets to arrive.

Having tickets reissued should be a last resort. It can be costly with reissue fees often starting around $20 per ticket. Be sure to exhaust all other options first like checking your account, emails, and tracking numbers before requesting a reissue.

Picking up tickets at will call

Will call is an option offered for most Ticketmaster tickets purchases. With will call, your tickets are held for pickup at the venue’s box office on the day of the event. Here’s how will call pickup works:

1. When purchasing tickets, select “Will Call” as the delivery method.
2. Tickets will not be sent to you but held at the venue box office.
3. On the day of the event, go to the box office and provide your order number and photo ID.
4. The box office will retrieve your tickets for you to use for entry.

Will call can be useful if you are concerned about losing printed tickets or want a secure way to ensure someone else can pickup your tickets. Just make sure to allot extra time for box office pickup on the day of the event.

Conclusion

Retrieving Ticketmaster tickets is easy as long as you know where to access them. The most convenient options are to log into your Ticketmaster account or use the mobile app. This allows you to conveniently access digital tickets anytime. Physical tickets will arrive within 7-10 days if standard mail was chosen at checkout. Be sure to track delivery status if tickets are taking longer than expected. With digital ticket barcodes readily available and the option for will call pickup, you can access your Ticketmaster purchases securely and conveniently.