Getting a refund from Ticketmaster for a canceled or postponed Justin Bieber concert can be frustrating, but it is possible. Here are the key steps you need to take and what to expect throughout the refund process.
Check If Your Justin Bieber Concert Was Canceled or Postponed
The first step is to confirm whether your Justin Bieber concert was indeed canceled or postponed. You can check the Ticketmaster website or app and look up your event details. There should be a notification if the event was canceled or postponed.
You can also check Justin Bieber’s official website or social media pages, which typically announce tour date changes. If your show was part of Justin Bieber’s Justice World Tour in 2022-2023, note that several dates have already been postponed due to Justin’s ongoing health issues.
Request a Refund Immediately
As soon as you confirm your event was canceled or postponed, you should request a refund from Ticketmaster immediately. Here are the ways you can request a refund:
- Online – Log into your Ticketmaster account, go to your Orders page, find the canceled event order, and select “Request a Refund.”
- Mobile App – Open the Ticketmaster app, go to your event order, tap “View Details” and then “Request Refund.”
- Phone – Call Ticketmaster Fan Support and explain that your event was canceled/postponed and you’d like a refund.
The quicker you request a refund after the cancellation announcement, the better. Ticketmaster notes that refunds are processed in as soon as 30 days once requested.
Provide Details About Your Purchase
When you request a refund, whether online, on the app or over the phone, you will need to provide some key details for Ticketmaster to verify your purchase. Have the following info ready:
- Your order number – Find this on your Ticketmaster confirmation email.
- Seat details – Section, row and seat numbers for each ticket.
- Original method of payment – Credit card, debit card, PayPal, etc.
- Contact information – Name, email and billing address.
Providing these purchase details will help Ticketmaster quickly process your refund request.
Choose Refund Method
For most refunds, Ticketmaster will automatically refund your original method of payment. However, for some events you may get the option to choose between a refund to your original payment method or receiving an event credit.
If you are given the choice, evaluate the options and select your preferred refund method. An event credit will allow you to redeem the amount towards ticket purchases for other future events. A refund to your original payment method will simply return the money you paid back to that payment card, bank account, etc.
Expect Refund Processing Times
It typically takes Ticketmaster between 30-90 days to process refunds for canceled or postponed shows. However, for very high profile canceled events, it may take even longer right now due to high refund request volumes.
Justin Bieber’s Justice World Tour has seen very high demand, so Ticketmaster is likely facing tens of thousands of refund requests. You may need to be patient as it could take up to 90 days or longer to see your refund payment processed.
Average Ticketmaster Refund Processing Times
Refund Volume | Processing Time |
---|---|
Normal Volume | 30-45 days |
High Volume | 45-90 days |
Very High (Large Event Cancellation) | 90+ days |
Follow Up if Refund is Delayed
If you have not received your Justin Bieber ticket refund after 90 days, you should follow up with Ticketmaster. Have your order information ready and contact their Fan Support team by phone or online chat.
When following up on a delayed refund, be kind to support staff. Keep in mind they are likely handling a huge influx of inquiries. Patiently explain your situation and ask if there is any update or timeline on your refund. The agent may be able to expedite your refund or at least provide details on expected processing time.
Consult Your Bank if Refund Issues Persist
If you continue having trouble receiving your refund after contacting Ticketmaster repeatedly, you may need to get your bank or credit card company involved.
Reach out to the institution that handles the card or account you originally paid with. Explain that you have been waiting an unreasonable timeframe (4+ months) for a refund from a canceled event. The bank may be able to launch an investigation or issue provisional credit to your account while resolving the matter.
Request a Chargeback as a Last Resort
If Ticketmaster is still unresponsive after months and your bank also cannot resolve the missing refund, your last option is requesting a chargeback on your credit or debit card.
A chargeback allows you to dispute the original ticket purchase charge and potentially receive the money back by force. However, this should be a last resort move, as Ticketmaster may ban you from future purchases if you dispute the charge.
To start a chargeback, contact your card issuer and explain that you never received the expected service (the concert) and you have been waiting many months for a refund. Provide documentation like your ticket order details, refund request records, and communication history showing your efforts to obtain the refund.
The card company will then contact Ticketmaster and investigate the charge. If they agree the refund is due, they will issue credit to your account – without Ticketmaster’s approval.
Avoid Resale Sites for Refunds
If you purchased Justin Bieber concert tickets from a resale site like StubHub, VividSeats, etc., do not expect a refund. These resale platforms consider ticket transactions final and typically do not provide refunds for event cancellations or postponements.
You will need to specifically request a refund only from the original ticket seller – Ticketmaster. Unfortunately resale sites will not give you money back for unused Bieber tickets, even if the show was canceled. Only the primary ticket issuer is obligated to provide refunds in these situations.
Hope for Credits if Bieber Reschedules
Rather than cancel shows outright, Justin Bieber has been postponing many of his Justice Tour dates. In these cases where he reschedules rather than cancels, Ticketmaster will likely not issue refunds.
If your Bieber concert gets postponed, the best you can hope for is to receive an event credit for the full amount. You can use the credit to purchase tickets whenever he re-announces your city’s rescheduled show date. Or in some cases, you may be able to use the credit for another event.
While not ideal, an event credit is better than nothing if you still want to see Bieber perform when he is well enough to return to touring.
Conclusion
Getting a Ticketmaster refund for a canceled or postponed Justin Bieber concert involves checking your event status, promptly requesting a refund, providing order details, allowing ample processing time, following up if needed, consulting your bank, and avoiding resale sites. With high demand, getting your money back may take patience and persistence. But you should get a refund if you bought directly from Ticketmaster and stick to their process. Justin Bieber’s tour may have stalled, but with focus you can get your funds back on track.