Buying tickets on the Ticketmaster app is a convenient way to get seats for concerts, sports games, theater shows, and other events. The app allows you to securely purchase tickets and have them delivered right to your phone. Here is a step-by-step guide to buying tickets on the Ticketmaster app.
1. Download the Ticketmaster App
The first step is to download the Ticketmaster app on your iOS or Android device. You can find the app in the App Store or Google Play Store. The app is free to download and use.
2. Create an Account
Once you’ve downloaded the app, you’ll need to create an account if you don’t already have one. Tap the profile icon in the top right corner and select “Sign Up.” You can sign up with your email address or connect your Facebook account. Creating an account allows you to securely store your tickets in the app and easily access them anytime.
3. Search for Events
With your account created, you can now search for events in the app. On the main “Discover” tab, you can browse upcoming events near your location. Or tap the search icon to search for specific artists, teams, shows, or venues. You can search by city if you’re looking for events in a different location.
4. Select Tickets
When you find an event you want tickets for, tap the event listing to view available tickets. You’ll see different sections, rows, and seats to choose from. Tap a section on the interactive seat map to view seat options and prices. Select the tickets you want by tapping the available seats. They’ll be added to your cart.
5. Checkout
Once you’ve selected your tickets, tap the cart icon in the top right to begin checkout. You’ll be able to review your order details including quantity, section, row, seat numbers, and price. Proceed through the checkout steps by entering your payment method and contact information. Make sure everything is correct before completing your purchase.
6. Get Your Tickets
After you complete checkout, your tickets will be delivered directly to the Ticketmaster app. You’ll receive a confirmation email with your order details as well. Open your app and tap “My Tickets” to view and access your purchased tickets anytime. You can tap on each ticket to view seat locations, event details, and transfer options.
7. Transfer or Sell Tickets
If you can no longer attend the event, you can easily transfer or sell your tickets to someone else right from the app. Tap the ticket you want to transfer and select an option to transfer to a friend or post the ticket for sale. Follow the prompts to securely transfer or sell your tickets.
8. Get to the Venue
On the day of the event, open your Ticketmaster app and go to “My Tickets” to access your tickets. Tap on your ticket and then “Use Ticket” to view a scannable barcode. This barcode acts as your ticket into the event. You may need to connect to WiFi or enable cellular data to retrieve your ticket. Some venues allow printouts as well.
9. Find Your Seats
Once you’re inside the venue, open your ticket in the app again to view your section, row, and seat number. Many venues have signs pointing you to the right section. Ushers can also assist you in finding your exact seat location. It’s helpful to have your ticket handy in the app to show your seat assignment.
10. Enjoy the Event!
Now that you’re in your seat, you can put your phone away and enjoy the show! The Ticketmaster app provides a smooth, convenient way to purchase event tickets so you can spend less time buying tickets and more time having fun.
Tips for Buying Tickets on Ticketmaster
Here are some additional tips for scoring tickets on the Ticketmaster app:
- Turn on notifications so you’re alerted when tickets go on sale for upcoming events you’re interested in.
- Join Ticketmaster Verified Fan to get early access to tickets for high demand shows.
- Use Ticketmaster Presence to see which concerts your friends are going to.
- Purchase Official Platinum Seats if you want some of the best seats that adjust dynamically based on demand.
- Use the interactive seat maps to view your potential view before buying tickets.
- Compare prices as you’re selecting tickets to find the best deals.
- Buy tickets as soon as you can once they go on sale, as many events will sell out quickly.
- Use Ticketmaster as your go-to place for tickets instead of secondary reseller sites.
Buying Tickets on Desktop
In addition to the mobile app, you can also buy tickets online at ticketmaster.com. The website offers the same ticket buying functionality with robust search filters and interactive seating charts. Some key things to note when buying tickets on desktop:
- Create an account ahead of time or log into your Ticketmaster account before searching for tickets.
- You may need to verify your account with a mobile number or email address when buying coveted tickets.
- Desktop dynamic pricing gives real-time views of ticket demands and fluctuations.
- Tickets bought online can be transferred to your Ticketmaster app account.
- You can access your purchased tickets by logging into your account.
- Sign up for alerts about presales and deals through email or text message.
While the app is optimized for mobile, the desktop website offers larger screens and detailed seating charts. Choose whatever works best for your needs.
Troubleshooting Problems
Despite Ticketmaster being a reliable ticketing platform, you may occasionally run into issues when trying to purchase tickets. Here is some troubleshooting advice if you have problems:
- If tickets won’t add to your cart, try refreshing the page or clearing your browser cookies/cache.
- If you can’t access your tickets, make sure you’re logged into the same Ticketmaster account everywhere.
- If tickets show up as sold out instantly, try again later as more seats may become available.
- If you can’t find an event you want, double check your search criteria and spelling.
- If transactions won’t process, verify payment info and check for fraud blocks on your card.
- If you encounter error messages, updating the app or your device OS can often resolve app issues.
- Check Ticketmaster’s social media pages and help site for any posted issues.
For additional troubleshooting tips or assistance, you can contact Ticketmaster customer service by phone or chat. There are also FAQs on the support site that may address your specific issue.
Alternatives to Ticketmaster
While Ticketmaster is the primary ticketing provider for many major events and venues, there are some alternatives you can consider for buying tickets as well:
- AXS – Digital ticketing platform used by some sports teams and theaters.
- Eventbrite – Allows anyone to create event listings and sell tickets online.
- SeatGeek – Ticket search aggregator that scans multiple providers.
- StubHub – Secondary ticket marketplace for reselling tickets.
- Vivid Seats – Resale marketplace focused on competitive pricing.
- Gametime – Last minute ticket app that aggregates leftover inventory.
- Venue Box Offices – Allows you to skip fees and buy direct.
Each provider has their own pros and cons in terms of fees, availability, tools, and more. Ticketmaster remains the dominant event ticketing platform in the industry.
Getting Support
If you ever need help with the Ticketmaster app or service, there are a few ways to get in touch with customer support:
- In-app chat: Tap your profile icon > Help > Contact Us > Chat
- Phone support: +1 800-653-8000
- Twitter @Ticketmaster
- Help articles online at support.ticketmaster.com
Being able to quickly reach customer service is useful whenever you have an urgent ticketing issue or question. Ticketmaster provides 24/7 support via chat or phone.
Buying Event Tickets on Your Phone
The Ticketmaster app makes buying event tickets easy and secure right from your smartphone. You can conveniently find events, choose seats, checkout, manage tickets, and more with just a few taps. So next time you want to get tickets for a game, show, or concert, open up the Ticketmaster app and enjoy a seamless ticket buying experience.