Purchasing tickets online through Ticketmaster is a convenient way to get access to concerts, sporting events, theater shows, and other live entertainment events. With just a few clicks, you can browse upcoming events, select seats, and complete your ticket purchase from the comfort of your home. Here is a step-by-step guide on how to buy tickets on Ticketmaster.
Step 1: Find an Event
The first step is to find a concert, game, or show that you want to attend. The easiest way is to go directly to the Ticketmaster website at www.ticketmaster.com. On the homepage, you will see listings for the most popular upcoming events in your area. You can browse by genre, venue, or date. There is also a search bar where you can look for specific artists, teams, or shows.
When you find an event you want to attend, click on it to pull up the event page. Here you will find all the key info like the date, venue, ticket prices, and a seating chart. Take some time to review the details before moving forward with purchasing tickets.
Step 2: Select Your Tickets
The next step is selecting the specific tickets you want to purchase. On the event page, you will see a seating chart with all available ticket options. Click on different sections or spots to see a detailed breakdown of the ticket prices. Certain areas like lower levels or closer to the stage will be more expensive. Upper levels and further back will be cheaper. There are often multiple ticket ‘classes’ available like general admission, VIP, platinum, etc.
As you browse around the seating chart, select the exact seats you want by clicking on them. A green dot will appear to indicate you have selected that ticket. On the right side you will see a running tally of how many tickets you have selected and the total cost. Keep adding tickets until you have selected all you need. Double check the total to make sure it looks correct.
Step 3: Create or Sign Into Your Account
Before you can complete your transaction, you will need to either create a Ticketmaster account or sign in to your existing account. Creating an account is free and only takes a couple minutes. You just need to enter some basic info like your name, email address, and password. This account will save your personal info and ticket purchase history.
If you already have a Ticketmaster account, click the Sign In link at the top right of the page. Enter your email and password to access your account. If you forgot your password you can use the password reset option.
Step 4: Purchase Your Tickets
After selecting your tickets and signing into your account, you are ready to complete your purchase. A summary of your order will be displayed including the event name, date, seats, quantity, and price. Review all the details carefully to make sure they are correct. Then click the big Purchase button to move forward.
On the next page you will be prompted to fill in your billing and payment information. Enter the name, address, and payment details for the credit card or debit card you want to use. Ticketmaster accepts all major cards like Visa, Mastercard, American Express, and Discover. Then complete the purchase by clicking the Place Order button.
Step 5: Get Your Tickets
After placing your ticket order, your purchase will be quickly processed and confirmed. You will see an on-screen confirmation message and also receive a confirmation email with your order details. Ticketmaster gives you a few different ticket delivery options:
- Mobile tickets – Get your tickets instantly delivered to your smartphone that you can scan directly from your device when entering the event.
- Print at home – Print your tickets yourself on your home printer.
- Mail – Have Ticketmaster mail you physical hard copy tickets.
- Box office pickup – Pick up your tickets at the venue’s box office.
Make sure to select your preferred delivery method during checkout. If you chose mobile tickets, be sure to download the Ticketmaster app so you can access them. Your tickets will show up in the app up to 24 hours after purchase.
Helpful Tips for Buying Tickets on Ticketmaster
Here are some helpful tips and tricks to improve your ticket buying experience on Ticketmaster:
- Log in ahead of time – Be sure to create or sign into your Ticketmaster account before the tickets go on sale so you don’t waste time entering info when competing for tickets.
- Set up alerts – Use Ticketmaster notifications to receive alerts when tickets go on sale for events you want to attend.
- Act fast – Ticketmaster sells a lot of tickets quickly, especially for major events. Purchase right away when you find what you want.
- Compare delivery – Carefully review the different delivery methods to choose what works best for your situation.
- Read up on policies – Ticketmaster has different policies for exchanges, refunds, etc. that are helpful to know ahead of time.
- Beware of resale tickets – Ticket resale sites are risky – stick to Ticketmaster for the most reliable way to get authentic tickets.
Troubleshooting Common Ticketmaster Issues
While Ticketmaster is generally easy to use, you may occasionally run into problems. Here are some common issues and how to resolve them:
Website Loading Slowly
Ticketmaster tends to move slower when there is high traffic. Be patient and keep trying if pages won’t load. It may help to close other tabs. Make sure you have a stable internet connection.
Can’t Sign In
Double check you are using the right email and password. Try resetting your password if needed. Make sure cookies are enabled. Typing password slowly can prevent errors.
Tickets Already Sold Out
Popular events sell out lightning fast. Set up alerts for the pre-sale to increase your chances. If sold out, check back often – more tickets may be released later.
Error Processing Order
Don’t refresh the page – this can cancel the order. Wait a few minutes and try again slowly. Double check payment info entered correctly. Call customer service if issue persists.
Wrong Tickets Selected
Make sure to carefully review your ticket selection before purchasing. However, you can contact Ticketmaster right away if you accidentally purchased the wrong tickets.
Contacting Ticketmaster Customer Service
If you run into any other issues or have general questions, you can contact Ticketmaster’s customer service department in a few ways:
- By phone – Call +1 800-653-8000 to speak with a representative.
- Live online chat – Chat with an agent real-time on their website during business hours.
- Twitter – Tweet issues to @Ticketmaster for a response.
- Email – Send messages to [email protected].
Be sure to have your order number, account info, and any other relevant details ready when you contact them. Ticketmaster also has an extensive FAQ section on their website you can search for answers.
Key Takeaways
Here are some key tips to recap on smoothly purchasing tickets through Ticketmaster online:
- Search for your event and select your tickets.
- Create an account or sign in before purchasing.
- Enter billing details and complete order.
- Choose your delivery method.
- Log in early before tickets go on sale.
- Act fast when purchasing in-demand tickets.
- Carefully review all order details.
- Contact customer service for help with any issues.
Ticketmaster makes scoring tickets to great events convenient. Follow this advice to seamlessly access and purchase tickets online even when demand is high. With just a few clicks, you can securely buy authentic event tickets from the comfort of your own home.
