If you recently purchased tickets to an event through Ticketmaster, you may be wondering when you can expect to see them show up in your account. There are a few factors that determine when tickets will be viewable after purchase. Here is a quick overview of the Ticketmaster tickets process so you know when you can plan to access your tickets online or through the app.
Ticket Processing Time
In most cases, Ticketmaster tickets should show up in your account within a few hours after you complete your purchase. Here is a general timeline:
- Within 5 minutes: Your credit card will be charged and you will receive a confirmation email with your order details.
- Within 2 hours: Your ticket purchase will fully process and the tickets will be viewable in your Ticketmaster account.
- Within 24 hours: You will receive a follow-up “tickets ready” email notification once the tickets are accessible in your account.
So if you don’t see your tickets immediately, don’t worry – it can take up to 2 hours for everything to finalize with Ticketmaster’s system. The most important thing is that initial order confirmation email you received – this means your transaction went through successfully.
Ticket Delivery Method
The delivery method you selected during purchase also impacts when you can access your tickets. Here’s an overview:
Mobile Transfer or Instant Download
If you chose mobile transfer or instant download, your Ticketmaster tickets will be available in your account to view or transfer within minutes after purchase. This is the quickest option.
Mail Delivery
If you selected physical ticket delivery by mail, it will take 5-10 business days for the tickets to arrive. Your tickets will still show up in your Ticketmaster account soon after purchase, but you won’t have the physical tickets right away.
Will Call Pick-Up
Choosing will call means you must pick up your tickets at the venue’s box office. Tickets will appear in your Ticketmaster account after purchase, but you’ll need to bring your confirmation email and ID to the box office to retrieve your physical tickets before the event.
Troubleshooting Tips
In some cases, there may be delays beyond the standard processing times outlined above. Here are some things to try if your Ticketmaster tickets aren’t showing up:
- Check your spam folder – notifications may sometimes be filtered to spam.
- Log out and log back in – this refreshes your account data.
- Use the Ticketmaster mobile app – tickets appear here sooner than the website.
- Contact Ticketmaster customer support for assistance.
Issues are rare, but Ticketmaster’s support team can investigate if you don’t see tickets within 2 hours after getting a confirmation email.
Transferring and Selling Tickets
Once tickets are viewable in your Ticketmaster account, you may be eager to transfer them to your friends or list them for resale. Here are some things to keep in mind:
- Instant transfer is only available for mobile tickets released less than 7 days before an event.
- For mobile tickets released more than 7 days in advance, you must wait until 7 days before the event to transfer.
- Physical tickets cannot be transferred – your friends would need the actual tickets you received in the mail.
- To sell tickets on a resale site, they must be fully visible in your Ticketmaster account first.
So if you run into any limitations trying to transfer or sell recently purchased tickets, just remember that the full processing and release of the tickets in your account can take up to 2 hours after purchase.
Event Cancellations or Postponements
In some unfortunate cases, the event you purchased tickets for ends up being postponed to a new date or canceled altogether. If this happens, here’s how it will impact your Ticketmaster order:
Postponed Event
If the event is postponed, your existing tickets will be valid for the new event date. If you can no longer attend on the new date, you can typically request a refund within a certain window – just check your email for details specific to that event.
Canceled Event
If the event is outright canceled with no new date planned, Ticketmaster will automatically process refunds for all ticket purchasers within 30 days. You don’t need to take any action – the refund will be issued to the original payment method used to purchase the tickets.
Tracking Your Purchase History
Want to take a look back at all your previous Ticketmaster orders and review ticket details? It’s easy to access your full ticket purchase history right from your account.
Here are some ways to view your Ticketmaster ticket order history:
- On the Ticketmaster website, click “My Account” then “Order History.”
- In the Ticketmaster mobile app, tap the “My Tickets” icon then “Order History.”
- You can filter by order status, event type, venue location and more.
- Each order listing will show the event details, number of tickets purchased, and delivery method.
Reviewing your order history is useful if you need to:
- Look up order confirmation numbers
- View ticket delivery information
- See if an order is marked as refunded
- Identify the events you’ve purchased tickets for
Conclusion
To recap the key points:
- Ticketmaster tickets should be viewable within 2 hours after you receive a confirmation email.
- Delivery method impacts accessibility – mobile/print-at-home tickets are fastest.
- If tickets don’t appear, check spam folders, reload account, or contact support.
- For mobile tickets, transfers may be restricted until 7 days pre-event.
- Canceled events lead to automatic refunds within 30 days.
- Your order history gives you access to all ticket details.
Armed with this information, you can feel confident on when you’ll be able to access, transfer, sell, or request refunds for your Ticketmaster tickets. Reach out to their support team if anything seems amiss after purchase. Enjoy the show!