When you purchase tickets through Ticketmaster, one of the first questions you probably have is – when will I get my tickets? Ticket delivery times can vary depending on the event, delivery method chosen, and other factors. Here’s a breakdown of estimated Ticketmaster delivery times so you know when you can expect your tickets to arrive.
Ticketmaster Delivery Options
Ticketmaster offers several delivery methods for getting your tickets. The options include:
- Mobile Entry – Instant delivery to your smartphone
- Print at Home – Instant delivery of printable PDF tickets
- Mail – 7-10 business days for standard postal delivery
- Box Office Pickup – Varies by venue; usually available starting 1-2 weeks before event
- UPS Delivery – 3-5 business days for expedited courier delivery
- Will Call – Hold tickets at venue box office for pickup on day of event
The delivery method you choose when purchasing tickets can have a significant impact on when you receive them. Mobile entry and print at home options provide instant digital access to tickets. Hard copy tickets like mail or UPS take 3-10 business days depending on shipping speed. Box office pickup and will call instead hold tickets for a later pickup date.
Digital Delivery Methods
If getting your tickets as soon as possible is top priority, then choose one of the digital delivery options.
With mobile entry from Ticketmaster, tickets are delivered directly to the Ticketmaster app on your smartphone. You’ll receive a notification as soon as the tickets are ready for download to your phone. Mobile entry allows for contactless ticket access that you can simply open on your phone when needed. It’s an instant and convenient way to receive Ticketmaster tickets.
Print at Home
Print at home delivery provides you with a printable PDF copy of your tickets. You’ll receive an email with links to download and print the PDFs at home so you’ll have hard copies to bring to the event. Like mobile entry, print at home PDFs are delivered instantly so you’ll get your tickets right away.
Physical Ticket Delivery
If you prefer hard copy tickets shipped directly to you, Ticketmaster offers several physical delivery methods.
Having tickets mailed to you is the standard delivery method offered by Ticketmaster. For regular USPS mail, delivery time is approximately 7-10 business days. That means you can expect to receive mailed tickets within 1-2 weeks from the purchase date.
Here are some average Ticketmaster mail delivery times:
- Within USA: 7-10 business days
- Canada: 14-21 business days
- International: 4-6 weeks
Mail time varies based on your location and any customs processing for international orders. Allow enough time for postal delivery when choosing the mail option.
For faster physical delivery, you can choose UPS shipping when ordering tickets. This expedites the process to just 3-5 business days for delivery within the United States. UPS delivery from Ticketmaster provides tracking so you can follow your ticket shipment and get estimated arrival times.
Box Office Pickup
Many venues allow you to select box office pickup when purchasing tickets. You’ll receive a confirmation email that you can present at the venue’s box office to retrieve tickets starting 1-2 weeks before the event date. Box office pickup saves you from waiting for shipping. However, you still need to coordinate picking up tickets in-person ahead of time.
With will call delivery, your tickets will be held at the box office under your name for pickup on the day of the event. Will call is often used when tickets are purchased close to an event date when mailed delivery is uncertain. There is no delivery wait time since you retrieve tickets on-site. But you will need to arrive early and allow time for will call pickup before entering the venue.
What Impacts Delivery Times?
In addition to the delivery method chosen, several other factors can impact Ticketmaster ticket delivery times including:
- Event Date – Earlier events require earlier ticket delivery so choose a faster method if the event is soon.
- High Demand – Large high-demand events sometimes have later delivery times due to production delays.
- Holidays – Holiday closures and slower delivery during holiday rushes can lengthen mail times.
- Location – International or longer distance shipments require more delivery time.
Ticketmaster notes that delivery times are estimates and cannot be guaranteed. Delivery speed is ultimately dependent on courier or mail provider transit times. Allow some leeway in delivery estimates when purchasing tickets.
Tracking Your Ticketmaster Order
Wondering when those tickets are going to show up? Thankfully, Ticketmaster makes it easy to track your order so you can get estimated arrival times.
Tracking Mail Delivery
If you chose standard mail delivery, the tracking ability is limited. USPS does not offer in-transit tracking for standard mail. However, you can determine when tickets were mailed based on the order status shown in your Ticketmaster account. This will give you an idea of scheduled delivery based on standard mail timeframes.
Tracking UPS Delivery
For UPS delivery, you can track the status of your ticket shipment. Ticketmaster provides a UPS tracking number when UPS shipping is selected. Use this tracking number at ups.com to follow the status and get live delivery estimates as the package ships to your home.
Tracking Mobile Transfer
Mobile transfer tickets do not require shipping or tracking. You’ll receive an email notification as soon as the tickets are immediately available for transfer to your Ticketmaster mobile app. Just log into your app to access tickets after getting the transfer email.
Get Refunds for Undelivered Tickets
If you haven’t received mailed tickets within 21 days of purchase, you may be eligible for a refund under Ticketmaster’s Undelivered Tickets policy. Contact Ticketmaster Fan Support to start a claim. You’ll need to provide info and documentation for the order status investigation. Once confirmed as undelivered, Ticketmaster will issue a full refund within 30 days.
Canceling Ticketmaster Orders
You can also cancel Ticketmaster orders for a full refund within a certain time frame. This allows you to get your money back if plans change shortly after buying tickets:
- Mobile entry tickets can be transferred back or canceled within 30 minutes.
- Print at home tickets can be refunded within 24 hours.
- For tickets not yet shipped, orders can be canceled within 12 hours.
Make any cancellations or refund requests within the allowable time periods based on delivery method.
Best Practices for Receiving Tickets
Follow these tips to ensure smooth, timely delivery of your event tickets from Ticketmaster:
- Choose instant digital delivery if your event is soon.
- Select UPS or expedited shipping for faster physical delivery.
- Avoid mail delivery close to event dates to allow more time.
- Order early if your event is during a peak holiday period.
- Double check the shipping address during checkout.
- Use UPS tracking for live delivery updates if available.
- Have a backup pickup plan in case tickets don’t arrive in time.
Contact Ticketmaster Support
Reach out to Ticketmaster Fan Support if you have any questions about delivery or experience issues receiving tickets:
- Phone Support: 800-653-8000 (toll-free in U.S./Canada)
- International Phone: +1-800-653-8000
- Chat Support: Available via ticketmaster.com
- Twitter: @Ticketmaster
- Ticketmaster Email: [email protected]
The support team can look into the status of your ticket order and provide updates on estimated arrival. They can also initiate refunds for undelivered tickets.
Ticketmaster offers a range of delivery options to fit your needs. Mobile and print at home provide instant digital access. For physical tickets, standard mail takes 7-10 days while UPS expedites delivery to just 3-5 days. Box office pickup or will call allow you to retrieve tickets on-site when needed. Track your order status and allow enough time for your chosen delivery method. With smart planning, you can ensure timely access to event tickets purchased on Ticketmaster.