AXS is a popular ticketing platform that allows users to buy tickets for concerts, sports events, and more. When hot tickets go on sale, they can sell out very quickly. So naturally, AXS users want to know – how long does it take for newly available tickets to show up in the AXS ticketing system?
In most cases, tickets will become visible and available for purchase on AXS within minutes of the advertised on-sale time. However, a number of factors can affect exactly how long it takes.
On-Sale Time vs. Visible Time
The on-sale time is when tickets officially become available for purchase. This is the time advertised by the event promoter, venue, and AXS.
However, tickets generally won’t be visible on the AXS site right at the on-sale time. There is usually a short delay before they will show up in AXS ticket listings and become able to add to your cart.
This delay between on-sale time and visible time can range from just a few seconds to a few minutes. The wait is typically 1-3 minutes, but can sometimes be up to 5-10 minutes for very popular events.
Queue System
For high-demand tickets, AXS uses a virtual queue system to control traffic and prevent the site from crashing.
This means that at the on-sale time, you may be placed in a waiting room queue before you can access tickets. You will be assigned a random spot in line.
The queue helps ration ticket availability in a fair way. But it also adds to the time before tickets become visible and purchasable on the site. Waiting in the AXS queue can take anywhere from a few minutes up to an hour in extreme cases.
Factors Affecting Wait Time
Several key factors impact how long it takes for newly on-sale tickets to display in AXS:
Popularity of the event
The more popular and high-demand the event is, the longer delays will be. Big concerts or games tend to have longer queue waits, as the site has to handle extremely heavy incoming traffic. Smaller local events tend to show tickets faster.
Number of tickets available
If the event has very limited ticket inventory available, it will sell out extremely quickly. Fewer tickets mean longer waits in the virtual queue. Events with ample ticket availability tend to process through the queue faster.
Type of tickets
If you are trying to buy premium tickets like front row seats or VIP packages, these are in much higher demand and therefore can take longer to become available and visible in AXS. General admission and lower-priced tickets tend to show up faster.
Internet traffic volume
The overall volume of internet traffic and activity happening at the time of the on-sale affects AXS queuing and loading speeds. Peak hours like evenings and lunchtimes tend to be slower than off-peak morning and late-night hours.
Technical issues
In rare cases, technical problems or glitches on the AXS site can cause significant delays in ticket visibility beyond the norm. This illustrates why it’s good to anticipate delays of at least a few minutes when hot tickets go on sale.
Typical AXS Ticket Visibility Timeframes
While delays can vary widely, below are some general timeframes to expect before newly on-sale tickets will display in AXS:
Small local events with ample tickets
On-sale to visible delay: Less than 1 minute
These low-demand events like local theater and small music performances will typically show tickets within the first minute of the listed on-sale time. Just refresh right at the on-sale time to access tickets.
Major concert, comedy or sports event
On-sale to visible delay: 1 to 10 minutes
Moderate to high-demand events often have a short queue or loading delay before tickets populate in AXS. Expect to wait 1-3 minutes typically, up to 5-10 minutes for very popular events. Use the queue time to prepare your ticket selections.
Mega-popular concert or championship game
On-sale to visible delay: 10 minutes to 1 hour
For hugely high-demand events like a Beyonce stadium concert or the Super Bowl, the AXS queuing system is designed to ration limited tickets over an extended time period. The queue helps control traffic spikes. Wait times of 30-60 minutes in the virtual line are not uncommon before you gain access to purchase.
Last-minute low-demand event
On-sale to visible delay: Less than 1 minute
When events are selling slowly and still have many unsold tickets near showtime, any newly released tickets will show up almost instantly at the listed sale time. Refresh right as the time hits and tickets should pop up.
Tips for Minimizing Your AXS Wait
While you can’t avoid the AXS queue entirely for hot events, here are some tips to help access tickets as quickly as possible:
Use the AXS Mobile App
The AXS app tends to load ticket listings faster than the desktop website when traffic is high. Download the app and have it ready to go before the on-sale.
Don’t delay ticket selection
Once you access ticket listings, quickly pick your seats and checkout. Don’t take too long deciding or tickets may sell out from under you. Come prepared with a seating plan.
Spread out your purchases
If you are buying max ticket quantities, space out purchases across different browsers or devices. Avoid buying all from one IP address, as AXS may limit you.
Use an internet speed boost
If possible, use a wired ethernet connection instead of WiFi. Or connect a VPN service to optimize your internet speed and stability right when tickets go on sale.
Prepare early and be patient
Log into your AXS account ahead of time and make sure payment info is saved. Expect and accept that a short 1-10 minute queue delay for major events is normal. Don’t panic. Stay calm and queued!
What if Tickets Don’t Show Up Right Away?
Again, it’s very common for the AXS ticketing system to take at least a few minutes to display hot newly on-sale event tickets. But if you experience unusually long delays beyond 10-15 minutes, some things you can try include:
- Refresh the page or app
- Check your internet connection
- Try alternate browsers or devices
- Double check the accurate on-sale time
- Contact AXS Fan Support for assistance
Rarely, technical issues may cause longer delays. But in most cases, tickets are indeed being sold and simply need time to populate across the AXS servers to handle heavy traffic loads.
Conclusion
AXS typically delivers newly on-sale tickets within minutes, but 10 minutes or more is not unusual for mega-popular events. Optimize your speed by using the mobile app, preparing early, and having reasonable wait time expectations. With an average delay of just 1-5 minutes, you’ll still get great seats if you’re queued up and ready right at the scheduled on-sale moment!
