Ticketmaster is one of the largest ticket providers for concerts, sports events, and other live entertainment shows. When you purchase tickets through Ticketmaster, one common question is when you can expect to receive the actual tickets. This often depends on the event and delivery method chosen.
Ticket Delivery Timeline
In general, here is the typical timeline for when Ticketmaster sends out tickets:
- Instant Download: Immediately available if you choose e-tickets
- 2-4 weeks before the event: For standard mail delivery
- 1-2 weeks before the event: For UPS delivery
- Less than 1 week before: For will call pickup
However, exact delivery times can vary based on the event, venue policies, delivery method selected, and other factors. Always check your specific ticket order details for the confirmed delivery timeframe.
Instant Download E-tickets
One of the fastest ways to get your tickets is through Ticketmaster’s instant e-ticket download option. When you choose print-at-home e-tickets during checkout, you can access your tickets almost immediately on your My Ticketmaster account.
You can print out the e-tickets yourself or pull them up on your mobile device to scan at the event entrance. This gives you the earliest access to tickets, usually within minutes or hours after placing your order.
Benefits of E-Tickets
- Access tickets immediately
- Skip will call lines
- Convenient for last-minute purchases
- Easy to access on your phone
Downsides of E-Tickets
- Must remember to print or download
- No physical ticket for keepsake
- Phone battery must be charged
- Need printer access for hard copy
Mail Delivery Timeline
For traditional paper tickets sent through the mail, Ticketmaster will typically send them out 2-4 weeks before the event via USPS First Class Delivery.
This allows enough lead time for the tickets to be delivered to your home, office, or PO Box before the event date. Tickets are sent out in advance because delivery times can vary:
- West Coast addresses: 5-10 business days
- Midwest/Central addresses: 3-7 business days
- East Coast addresses: 3-5 business days
For international addresses, paper tickets may be sent 4-8 weeks in advance to account for further mailing time.
Benefits of Mail Delivery
- Physical ticket souvenir
- No need to print yourself
- Avoid will call lines
Downsides of Mail Delivery
- Must wait several weeks
- Risk of lost tickets
- No tracking without upgrades
UPS Delivery Timeline
For faster delivery, you can choose UPS shipping when purchasing tickets on Ticketmaster. This sends your tickets via UPS rather than standard USPS mail.
With UPS, tickets are generally delivered 1-2 weeks before the event date. This provides faster and trackable shipping so your tickets arrive securely and on time.
Benefits of UPS Delivery
- Faster than regular mail
- Trackable shipping
- Still receives hard copy ticket
Downsides of UPS Delivery
- Added shipping cost
- Must be home to sign for delivery
- No weekend/holiday deliveries
Will Call Pickup Timeline
Many major concerts, sports games, and other high-demand events require you to choose Credit Card Entry or Will Call pickup when buying tickets. This means you must pick up your tickets on-site, usually within 1-2 days before the event date.
Depending on the venue, you may be able to pick up Will Call tickets as soon as they go on sale. But typically Will Call pickup begins:
- The day before the event
- Morning of the event
- Hours before doors open
With Will Call, you’ll need to bring your credit card and ID that was used to purchase the tickets to collect them at the ticket counter. There may be Will Call pickup lines, so give yourself enough time before the doors open.
Benefits of Will Call
- Don’t need to keep track of tickets
- Avoid risks of lost tickets
- Can pick up right before the event
Downsides of Will Call
- Must wait in Will Call lines
- Need credit card and ID to pickup
- No re-entry if you leave venue
Factors That Impact Delivery Time
While these are the general timeframes Ticketmaster uses for sending tickets, several variables can impact exact delivery dates, including:
- Event Date – Earlier events require earlier ticket delivery
- Ticket Demand – High-demand tickets may sell out sooner
- Venue Policies – Some facilities impose delivery restrictions
- Sale Date – Later purchases allow less processing time
- Delivery Method – Digital, mail, UPS, Will Call affect timelines
- Recipient Location – Rural/international addresses take longer
If your tickets are coming later than expected, check for updates on your Ticketmaster account. You can also contact customer support if you have any questions or concerns about the delivery timeline.
Tracking Your Ticketmaster Order
Wondering when those Ticketmaster tickets will show up? Here are some ways to track your order and see when tickets are expected to arrive:
Check Your Order Status
Log into your Ticketmaster account online or in the mobile app to view your order details. This will indicate the delivery method, expected delivery date, shipping address, and tracking updates if available.
Look for Shipping Confirmation
Once Ticketmaster processes your order, you’ll get a shipping confirmation email with carrier details. Standard mail may only show an expected date range, while UPS provides a tracking number.
Contact Ticketmaster
Reach out to Ticketmaster Fan Support by phone or online chat. Give them your order number and event details. They can investigate the status, ensure tickets were shipped, and provide estimated delivery dates.
Call the Carrier
If you purchased UPS delivery or another mail carrier, contact them directly with the tracking number. They can verify the latestScan updates and when the delivery is expected.
What To Do If Tickets Are Late
If your tickets are coming down to the wire and still haven’t arrived, don’t panic yet. Here are some options if Ticketmaster tickets are late:
Choose Will Call
If time allows, you can contact Ticketmaster and request to change your delivery method to Will Call pickup at the venue box office. This ensures you can still obtain tickets for the event.
Buy Duplicate Tickets
If the event isn’t sold out, buy duplicate tickets through Ticketmaster as backup. You’ll still want to follow up on the status of the originals in case they ultimately arrive.
Buy Resale Tickets
Check ticket resale sites like StubHub, VividSeats, or TicketNetwork to cover last-minute replacements. Compare prices carefully as resale markup can be high.
Dispute the Purchase
If Ticketmaster can’t get replacement tickets or your originals in time, file a purchase dispute with your credit card company. Provide details on the missing delivery and request a refund.
Ways to Speed Up Ticket Delivery
To help ensure timely delivery from Ticketmaster, here are some tips:
- Buy early – Purchasing as soon as sales open gives more lead time
- Choose e-tickets – Instant digital delivery to your account
- Select UPS shipping – Faster than standard mail with tracking
- Use Express Mail – Pay extra for expedited USPS delivery
- Provide accurate addresses – Double check when entering your info
- Sign up for updates – Opt-in for delivery notifications from Ticketmaster
- Save confirmation emails – Keep these handy to reference order details
- Add tracking to calendar – Input delivery date estimates to your calendar app
Ordering New Tickets If Yours Are Lost
If your Ticketmaster tickets never arrived or were lost, getting replacement tickets will depend on:
- Type of ticket
- Delivery method
- Status of event
Here are some options if your tickets are lost before an event:
E-Tickets
If e-tickets weren’t properly saved or printed, check your Ticketmaster account to redownload. Account order history stores all digital tickets.
UPS/Mail Tickets
Contact Ticketmaster ASAP if hard copy tickets were lost in transit. If time allows, they may be able to send replacements. You can also dispute charges if the loss was Ticketmaster’s error.
Sold Out Events
For sold out shows where tickets can’t be replaced, you’ll likely need to buy resale tickets instead. File a claim with Ticketmaster over the lost tickets and delivery issue.
Unsold Events
If spare tickets are still available, Ticketmaster can void the lost tickets and issue new ones. Fees for redelivery may apply. Switching to e-ticket or Will Call can also help get last-minute replacements.
Protecting Yourself When Ordering Tickets
To avoid problems with lost or late event tickets, keep these tips in mind when purchasing:
- Buy only from official ticket sellers – Avoid potentially fraudulent third-party sites.
- Beware of ticket scams – Fake ticket sellers may claim to ship tickets that never arrive.
- Avoid public computers/wifi when ordering – Use a personal device on a secure network.
- Check delivery service options – Pay more for reliable tracking and faster shipping if needed.
- Save order confirmation – Keep the Ticketmaster confirmation handy until after the event.
- Use a credit card – Issuers can help dispute fraudulent charges or undelivered tickets.
Contacting Ticketmaster About Late Tickets
If your Ticketmaster tickets are delayed or missing, contact them for help as soon as possible. Here are the best ways to reach their customer support:
By Phone
Call Ticketmaster’s customer service at 800-653-8000. Wait times may vary based on call volume. Have your order number ready for reference.
Online Chat
Start a live chat session on Ticketmaster’s online help portal. Chat agents can access your order to investigate issues and provide next steps.
Send an email to Ticketmaster Customer Service at: [email protected]. Include details on your order, event, issue, and preferred contact methods.
Social Media
Send a direct message (DM) to @Ticketmaster on Twitter or contact them through Facebook. A support rep will likely ask you to provide order details via email for privacy.
Be prepared to give Ticketmaster your order number, ticket quantities, event/venue name, and shipping address used. Having your emails and shipping confirmation handy helps the process go faster. Promptly contacting them gives the best chance to resolve delivery issues before your event.
Frequently Asked Questions
How are tickets delivered from Ticketmaster?
Ticketmaster offers various delivery methods:
- E-tickets: Downloadable online instantly.
- Mail: Sent via USPS 2-4 weeks before events.
- UPS: Shipped 1-2 weeks out with tracking.
- Will Call: Pickup at venue box office before event.
What happens if my tickets don’t arrive in time?
If your tickets are late, contact Ticketmaster immediately for help getting replacements. You can also choose Will Call pickup, buy duplicates if available, or dispute the charges if the delay was Ticketmaster’s fault.
How do I track my Ticketmaster order?
You can track delivery status by checking your Ticketmaster account, looking for shipping confirmation emails, contacting customer service, and tracking directly with the carrier if shipping details were provided.
What if my tickets never arrive?
If your Ticketmaster tickets don’t arrive by the expected delivery date, reach out for help right away to get replacements. E-tickets can be redownloaded while hard tickets may be reissued if time allows before the event.
Who do I contact about missing tickets?
If tickets are lost or undelivered, contact Ticketmaster Fan Support by phone, online chat, email, or social media. They can investigate issues and help with replacement tickets where possible.
The Bottom Line
Ticketmaster aims to deliver event tickets within plenty of time for customers to receive them before the show date. Standard delivery windows are generally 2-4 weeks for regular mail, 1-2 weeks for UPS, or same-day access for e-tickets.
Keep an eye on your expected delivery date and don’t hesitate to reach out for help if tickets are delayed or missing. Ticketmaster can look into the problem and provide next steps so you don’t miss out on the event.
Carefully tracking delivery statuses, choosing faster shipping, buying early, and knowing how to contact support can all help ensure your tickets arrive on time. Now you can feel confident knowing when your event tickets will arrive from Ticketmaster.
