Transferring or forwarding Ticketmaster tickets to another person is a common request for those who can no longer attend an event. Luckily, Ticketmaster provides an easy way to transfer tickets directly through your Ticketmaster account. Here is a step-by-step guide on how to forward Ticketmaster tickets to someone else.
Can You Transfer Ticketmaster Tickets?
Yes, most Ticketmaster tickets can be transferred or forwarded to someone else. The main requirement is that the tickets must be mobile tickets that were purchased through your Ticketmaster online account. Print-at-home tickets or tickets purchased directly from the venue cannot be transferred through Ticketmaster.
Requirements for Transferring Tickets
Here are the requirements for being able to transfer Ticketmaster tickets online:
- The tickets must be mobile tickets, not print-at-home tickets.
- The tickets must have been purchased through your Ticketmaster account online.
- The tickets cannot have already been transferred. Tickets can only be transferred once.
- The event must be more than 3 hours away.
As long as those requirements are met, you should be able to easily transfer mobile tickets to someone else through your Ticketmaster account.
Steps to Transfer Ticketmaster Tickets
Here is the process for transferring mobile Ticketmaster tickets to another person:
- Log into your Ticketmaster account online.
- Click on “My Tickets” and select the event you want to transfer tickets for.
- Click “Transfer Tickets.”
- Enter the email address or mobile number of the person you want to transfer the tickets to.
- Add a message (optional) to accompany the ticket transfer.
- Confirm the transfer details and click “Transfer Tickets.”
- The recipient will receive an email with instructions to accept the transferred tickets.
It just takes a few clicks to complete the ticket transfer process online. The person receiving the tickets will need to have or create their own Ticketmaster account to receive and accept the tickets.
Transferring Tickets on Mobile
You can also transfer Ticketmaster tickets right from the mobile app for iOS or Android devices. Just open the app, go to “My Tickets,” select the event, and choose “Transfer.” Then enter the recipient’s email address or mobile number, add an optional message, and complete the transfer.
Accepting Transferred Tickets
Once you’ve transferred the Ticketmaster tickets, the recipient will receive an email with a link to accept and add the tickets to their Ticketmaster account. They will need to either log into their existing Ticketmaster account or create a new account to complete the transfer.
The email will provide instructions for accepting the transferred tickets. The recipient simply needs to click the acceptance link, which will take them to Ticketmaster to officially claim the tickets in their account. Once they accept, the transfer is complete.
Transferring Partially Used Tickets
For events like festivals that take place across multiple days, you may want to transfer tickets even if part of the event has already been used. Ticketmaster allows partial transfers in this case.
If you’ve already redeemed tickets for one day of a multi-day event, follow the same ticket transfer process. On the transfer page, you will be able to select how many of the total tickets you want to transfer to the recipient.
For example, if you have 3-day festival passes, you can transfer just 2 days to another person if you already attended 1 day yourself. The recipient can then redeem the transferred tickets for the remaining event days.
Transfer Fees
Ticketmaster does not charge any fees for directly transferring tickets to another person through your Ticketmaster account. You can transfer tickets at no extra cost.
However, if you originally listed the tickets for resale and they did not sell, then you decide to transfer them instead, there may be a resale cancellation fee applied. Read the details carefully when listing tickets for resale on Ticketmaster.
Ticket Transfer Limits
Tickets can only be transferred once – the recipient cannot transfer them again to someone else. Beyond that, there are no limits on how many tickets you can transfer in total. You can transfer your entire order of tickets to another person if needed.
Changing the Ticket Recipient
If you need to change the recipient after already transferring tickets, you will need to cancel the original transfer and begin a new transfer. The original recipient would need to cancel the pending acceptance of the tickets in order to fully cancel the transfer.
As long as the original transfer was not yet completed by the recipient accepting the tickets, you can still cancel and change who you want to transfer them to instead.
Transferring Tickets Already in Your Account
If you received transferred tickets from someone else that are already in your Ticketmaster account, you cannot transfer them again to another person. Ticket transfers can only occur once – the original ticket purchaser must be the one to complete the initial ticket transfer.
Transferring After Event Start Time
Ticket transfers cannot be initiated once the event start time has passed. You will need to transfer tickets prior to the published event start time on the day of the event.
This ensures tickets are not transferred after they have already been redeemed by the current ticket holder. It prevents issues with double-redemption of the same tickets.
Summary of Transferring Ticketmaster Tickets
Here are some key points to summarize how to transfer Ticketmaster tickets:
- Mobile tickets purchased online can be transferred directly through Ticketmaster.
- Print-at-home and venue purchased tickets cannot be transferred.
- Tickets can only be transferred once.
- Complete the transfer before event start time.
- The recipient must accept the transfer into their Ticketmaster account.
- There are no fees to transfer tickets through Ticketmaster.
Checking Ticket Transfer Status
You can check the status of a ticket transfer you initiated at any time by logging into your Ticketmaster account:
- Go to “My Tickets” and select the event.
- Under ticket details, you will see a “Transfer Details” section.
- This will display the transfer status – either Pending, Completed, or Cancelled.
You can also cancel a pending transfer that the recipient hasn’t accepted yet from this screen.
Troubleshooting Ticket Transfers
Here are some common troubleshooting issues and solutions for transferring Ticketmaster tickets:
Transfer Option Not Showing Up
If the transfer option is not displayed when you go to your tickets in your account, here are some possible reasons:
- The tickets are print-at-home rather than mobile tickets.
- The tickets were purchased directly through the venue rather than Ticketmaster online.
- The event start time is within 3 hours.
- The tickets have already been transferred once before.
Recipient Not Receiving Transfer Email
If the recipient claims they are not receiving the Ticketmaster transfer email:
- Double check the email address entered is correct.
- Check spam folders in case it was filtered.
- Confirm the transfer actually went through by checking your transfer status.
- Cancel the transfer and try sending it again.
Transfer Error Messages
Here are some explanations of common Ticketmaster transfer error messages:
Error Message | Reason |
---|---|
Transfer Exceeds Ticket Limit | Trying to transfer more tickets than ordered. |
Transfers Exceed Event Limit | Event does not allow any ticket transfers. |
Transfer Already Completed | Tickets already transferred to someone else. |
Tickets No Longer Transferrable | Outside the transfer time window. |
Reading the full error message details carefully can typically explain what the issue is with a failed transfer.
Contact Ticketmaster Support
If you still have any trouble with transferring your Ticketmaster tickets after trying these troubleshooting tips, you can contact Ticketmaster customer support for further assistance:
- Online: Request help through support.ticketmaster.com.
- By Phone: Call +1 800-653-8000 (toll-free in the US).
- By Email: Fill out a customer support contact form.
Ticketmaster’s support team can help investigate any issues with transferring tickets, complete cancellations, or making sure the recipient received the tickets properly.
Other Ways to Transfer Tickets
Although Ticketmaster provides an easy ticket transfer method, there are some other options if you need to transfer tickets that are ineligible for Ticketmaster’s transfer system or you want added security:
Meet in Person to Hand Off Tickets
For print-at-home tickets, you can meet up with the ticket recipient in person and securely hand off the printed tickets. This prevents having to send them by email or mail.
Send via Certified Mail
Printed tickets can be sent via certified, tracked mail with delivery confirmation to ensure the recipient gets them without issue.
Use an Escrow Service
A ticket escrow service protects both buyers and sellers. You send the tickets to the escrow company first, they verify and hold them, then release payment to you and tickets to the buyer after both steps are complete.
This provides a safe, secure way to sell event tickets when you can’t transfer them directly on Ticketmaster.
Resale Sites Like StubHub
Instead of directly transferring, you also have the option to resell tickets through approved resale marketplaces like StubHub that integrate with Ticketmaster. The buyer will still receive valid Ticketmaster tickets.
However, you will likely earn less money by going through a resale site, which takes a commission on sales. Transferring directly is better to get full value if possible.
Conclusion
Transferring or forwarding tickets is straightforward with Ticketmaster’s online and mobile ticket management system. As long as the tickets meet the transfer requirements, you can easily send mobile tickets to someone else to attend an event you can no longer make it to.
Make sure to transfer tickets in advance of the event date. And if you have any trouble with the process, Ticketmaster customer support can assist you. Now you can share your tickets with friends or family or recoup some costs by transferring tickets you aren’t able to use.