Viewing the map for your event on the Ticketmaster website or mobile app can be very helpful to get a sense of the venue layout and your seat location. Here are some quick tips to view your event map on Ticketmaster:
- On the Ticketmaster website, go to the event page and look for the “Seating Chart” or “Venue Map” link – this will display the full seating chart for the venue.
- On the Ticketmaster mobile app, go to “My Tickets” and tap on your event. Scroll down and tap “View Seating Chart” to see the map.
- You can zoom in and out on the map, and sometimes select different levels of the venue if available.
- Find your section, and look for your row and seat numbers highlighted.
- This will show you where your seats are located in relation to the stage and other key areas.
Viewing the map ahead of time is a great way to get familiar with the layout before arriving at the venue. You can determine how far you’ll be from the stage, entrances, restrooms, and more. For certain venues, you may even be able to view obstructed view details.
Here is a more detailed step-by-step guide on how to view your event map on both the Ticketmaster website and mobile app:
On the Ticketmaster Website
1. Go to ticketmaster.com and either search for your event or click “My Account” and access your order.
2. Navigate to the event page. Scroll down until you see a link that says “Seating Chart” or “Venue Map.”
3. Clicking this link will open the full interactive map for the venue. You may need to zoom in to see details.
4. Hover or click on a section to see the section name and available tickets for that area.
5. Keep zooming and moving the map until you can locate your section, row, and seat number. Your seats will be highlighted.
6. You can toggle between different levels of the venue if available at the top of the map.
7. Use the zoom and movement tools to explore the whole map – look for stage, entrances, restrooms, and more.
On the Ticketmaster Mobile App
Viewing your event map on the Ticketmaster app follows a similar process:
1. Open the Ticketmaster app on your iOS or Android device.
2. Tap on “My Tickets” at the bottom.
3. Select your upcoming event to open the details.
4. Scroll down past the ticket barcode until you see the “View Seating Chart” button.
5. Tap this to launch the full interactive map. Zoom and move it around to find your seat location.
6. You can switch between levels if available at the top of the screen.
7. Tap on any section to see additional info and tickets available in that area.
8. Use the map to understand the venue layout and where you’ll be sitting in relation to key spots.
Tips for Using the Map
Here are some additional tips when exploring your event map on Ticketmaster:
- Zoom all the way in to clearly see seat locations and numbers.
- Scan for icons that may indicate obstructed views, wheelchair accessibility, and more.
- Click or tap on sections to pull up info like row counts, available tickets, and pricing.
- Look for shortcuts to restrooms, exits, box office, and parking if included.
- Pay attention to proximity markers to gauge distance from stage.
- Reference the map legend for definitions of any icons or labels.
- Screenshot or print the map to bring with you to the event.
Utilizing the interactive map makes it easier to know what to expect when you arrive at the venue. You’ll feel more prepared and can navigate directly to your seat location.
In some cases, you may encounter issues when trying to view your seating map:
Map Not Loading
If you click the map link but it doesn’t load, try the following steps:
- Refresh the page or app and try again.
- Check your internet connection and restart if needed.
- Try an alternate device like a computer instead of mobile.
- Contact Ticketmaster Customer Support for further help.
Can’t Find Tickets on Map
If your purchased tickets aren’t highlighted on the map, try these troubleshooting tips:
- Make sure you selected the correct event if you have multiple.
- Double check that you’re viewing the map for the right date.
- Zoom in further – you may be too zoomed out.
- Try switching between venue levels if available.
- Contact Ticketmaster if your tickets still don’t show up.
Obstructed or Limited View
If your seats have an obstructed or limited view, look for these potential indicators on the map:
- Obstructed view icon next to your section or seats.
- Shaded or transparent seat dots to indicate limited view.
- A message explaining the obstruction when you select your seats.
If your view is obstructed, you can contact Ticketmaster to discuss options like alternative seating. Use the detailed map to determine the type and severity of the obstruction before reaching out.
Contacting Ticketmaster for Help
If you have any trouble accessing or utilizing your Ticketmaster event map, you can contact their customer support through the following methods:
- Live chat: Start a chat session on their contact page.
- Phone: Call their support line at 1-800-653-8000.
- Email: Fill out a contact form with your issue.
- Social media: Send a DM on Twitter @Ticketmaster or Facebook.
- In person: Visit the ticket office at the venue.
Some key details to provide when contacting support:
- Your order/reservation number
- Event name, date, and venue
- Screenshots of any error messages or issues
- Steps you’ve taken to troubleshoot
Their support team can dive into your specific account, investigate potential issues, and provide specialized assistance if you’re unable to access or fully utilize the interactive seating charts and maps.
Viewing your personalized event map on Ticketmaster provides valuable insight into the venue layout and your seat location. By following the steps outlined above for both desktop and mobile, you can access an interactive map to prepare for your event experience. Keep these tips in mind when exploring the details and layout. Don’t hesitate to reach out to Ticketmaster customer support if you encounter any issues accessing or leveraging the maps to their full potential.