Viewing digital tickets on Ticketmaster is a straightforward process that allows you to access your tickets on your mobile device for convenient, contactless entry to events. With just a few taps on the Ticketmaster app, you can pull up a barcode that serves as your ticket for seamless admission.
Why Use Digital Tickets?
Digital tickets offer a variety of benefits over traditional paper tickets:
- Convenience – No need to print out paper tickets or wait for them to arrive in the mail. Access your tickets anytime, anywhere right from your phone.
- Contactless Entry – Digital tickets allow for quick, touchless admission into venues by scanning your barcode right from your phone screen.
- Anti-Counterfeit – The unique barcode tied to each digital ticket prevents duplication or fraud.
- Environmentally Friendly – Digital tickets reduce paper waste from traditional printed tickets.
- Easy Transfer – Many digital tickets can be easily transferred to friends or sold securely through Ticketmaster’s official resale options.
How to Access Your Digital Tickets
Digital tickets purchased through Ticketmaster can be accessed and managed through your Ticketmaster account. Here are the steps to view and manage your tickets:
On a Desktop Computer
- Go to www.ticketmaster.com and click “My Account” in the top right corner.
- Log into your Ticketmaster account.
- Click “Tickets” from the left side menu or main menu.
- Here you will see a list of all upcoming and past events you have tickets for through Ticketmaster. Click “View” on any event to see details.
- On the Order Details page for that event, click “View barcode” to pull up the barcode associated with that ticket.
On the Ticketmaster App
- Download and open the Ticketmaster app on your iOS or Android device.
- Log into your Ticketmaster account through the app.
- Tap “Tickets” at the bottom of the app screen.
- Tap any upcoming event you have tickets for to view details.
- Tap “View Barcode” to pull up your ticket barcode.
Transferring or Selling Digital Tickets
Many digital tickets purchased directly through Ticketmaster allow for safe transfer or resale options:
Transfer Tickets
- Log into your Ticketmaster account online or in the app and find your order.
- Select “Transfer Tickets” and enter the recipient’s name, email address or mobile number.
- The tickets will be removed from your account and securely delivered to the recipient.
Resell Tickets
- From your Ticketmaster account, select the “Resell” option next to tickets you wish to post for sale.
- You will be guided through the resale listing flow within Ticketmaster’s verified resale marketplace.
- Once sold, the tickets are electronically and securely transferred to the buyer.
Reselling or transferring tickets helps maintain their authenticity and prevents counterfeits. Be sure to only use Ticketmaster’s official safe transfer and resale options.
Troubleshooting Digital Ticket Issues
Here are some common issues and solutions for troubleshooting digital ticket problems:
Can’t Access Tickets
- Ensure you are logged into the correct Ticketmaster account where the tickets were purchased.
- Double check the event date – you will only be able to access tickets 24-48 hours prior to the event date.
- Try force quitting and reopening the app if on mobile.
- Clear your browser cookies and cache if having issues accessing on desktop.
barcode Not Scanning
- Increase screen brightness to maximize barcode visibility.
- Avoid covering any part of the barcode when presenting for scanning.
- Double check that the barcode is the right one for the current event entry time.
- Try reloading the barcode or force quitting the app.
- As a last resort, visit the on-site ticket resolution booth for assistance.
Need to Update Ticket Holder Info
- If you need to update the name, email or phone number associated with a ticket for any reason, contact Ticketmaster Fan Support.
- Most updates can be made online for convenience, some may require contacting support directly.
Key Takeaways
- Access digital tickets through your Ticketmaster account online or via the app.
- Only transfer or resell tickets using Ticketmaster’s official options.
- Double check ticket details and troubleshoot issues for smooth entry.
- Contact support if you have any other questions or need help managing tickets.
FAQs
What if my phone dies or I lose signal at the event?
Print out a back-up copy of your tickets or barcode as a precaution. You can also visit the on-site box office or ticket resolution booth for assistance getting your tickets recovered with a photo ID.
When will I receive my digital tickets?
Digital tickets are usually available on your Ticketmaster account within hours after purchasing. You will get an email confirmation when ready. Tickets will show in your account no earlier than 2-3 weeks before the event.
Can I get a refund for my digital tickets?
Refund availability depends on the event. You can request a refund through your Ticketmaster account if the event allows refunds. There are usually specific timelines before an event for refund eligibility.
Digital Ticket Benefits | Potential Issues | Troubleshooting Tips |
---|---|---|
Convenience | Can’t access tickets | Re-login, check event date, reset app |
Contactless Entry | Barcode not scanning | Brighten screen, avoid covering barcode |
Environmentally Friendly | Need to update ticket info | Contact Ticketmaster support |
Conclusion
Digital tickets make getting into events a breeze while reducing waste and enabling easy ticket transfers. As long as you access your tickets properly through your Ticketmaster account, you can have peace of mind knowing your admission is secure in just a few taps on your phone. Pay attention to any potential ticket issues and don’t hesitate to reach out for troubleshooting assistance.