Verifying proof of purchase on Ticketmaster is an important step to ensure you have legitimate tickets for an event. Ticketmaster offers several options to verify your purchase and protect fans from ticket fraud.
Check Your Online Ticket Account
The easiest way to verify your Ticketmaster purchase is by logging into your Ticketmaster account online. Here are the steps:
- Go to www.ticketmaster.com and click “Sign In” in the top right corner.
- Enter your email address and password associated with your Ticketmaster account.
- This will open your Ticketmaster account dashboard. Click on “My Tickets” in the top menu.
- Here you will see all your upcoming and past Ticketmaster event orders. Click on the event you want to verify.
- This will open the details for that event order. Verify the details like event name, date, location, section, row, seat numbers, and barcode.
- As long as the details match what is on your ticket, you can be assured you have legitimate event tickets from Ticketmaster.
Logging into your Ticketmaster account online is the quickest way to view your order details and verify proof of purchase. As long as the ticket details match what is in your account, you can trust you have valid tickets.
Verify with Order Confirmation Email
When you purchase tickets through Ticketmaster, you should receive an order confirmation email with all your purchase details. Here’s how to use it to verify proof of purchase:
- Locate the order confirmation email Ticketmaster sent when you bought the tickets.
- Open the email and scroll down to view your order details.
- Verify key ticket information like event name, venue, date, seat section/row/numbers and barcode.
- Cross-reference the details in the email with what is printed on the physical tickets.
- If all details match, you have verification that your tickets are valid and legitimately purchased from Ticketmaster.
- If any details don’t match, contact Ticketmaster customer support immediately to investigate.
The Ticketmaster order confirmation email contains your proof of purchase information and can be used to quickly validate your ticket order.
Check Order History on Mobile App
The Ticketmaster mobile app also lets you access your purchase history and verify ticket orders. Here’s how:
- Download and open the Ticketmaster app on your iOS or Android device.
- Tap the “Sign In” button and enter your Ticketmaster login credentials.
- Once signed in, tap on “Tickets” at the bottom of the screen.
- This will open your Ticketmaster ticket library. Tap on the upcoming event you want to verify.
- Review the ticket details including sections, row, seat numbers and barcode.
- Compare the details shown in the app to the information printed on your physical tickets.
- With matching details you can confirm your tickets are verified purchases through Ticketmaster.
The convenience of the Ticketmaster app makes it easy to pull up past orders and provide proof of purchase for your tickets from anywhere.
Contact Ticketmaster Customer Service
If you need additional confirmation beyond your online account, email, or mobile app, you can contact Ticketmaster directly. Here are some tips when contacting customer service:
- Have your order number readily available. This is listed on your purchase confirmation email.
- Be prepared to answer account security questions to verify your identity.
- Ask the agent to confirm your specific ticket details including event, seat numbers, barcode and other pertinent information.
- Request the agent email you a ticket purchase verification letter for your records.
- Save the name of the customer service agent you speak with along with date and time of the call.
Speaking directly with a Ticketmaster agent provides human verification of your ticket purchase. Be sure to document the interaction for your records.
Verify Your Ticket Transfer
If you purchased a transferred ticket from someone else, there are still options to validate proof of purchase:
- The original ticket purchaser can follow the online account, email, or app verification steps outlined above.
- The original purchaser can contact Ticketmaster customer service to confirm the ticket transfer details.
- Request the original order confirmation email chain showing ticket transfer.
- Have the original purchaser provide a signed letter confirming ticket transfer.
- Only buy transferred tickets from trusted vendors with secure payment processing.
While transferred tickets can be more difficult to verify, there are still ways to confirm legitimacy and proof of purchase from the original ticket buyer.
Inspect Your Tickets Closely
To protect yourself from counterfeit tickets, be sure to inspect your Ticketmaster tickets closely. Look for these security features:
| Ticket Section | What to Look For |
|---|---|
| Barcode | Crisp, clear numbers, letters, and barcode lines. |
| Ticket Paper | Heavier stock paper with visible Ticketmaster watermark. |
| Printing | Clear, properly aligned, and faint visible security patterning. |
| Colors & Images | Vibrant colors and graphics with no blurriness of ink. |
Carefully checking over your tickets can help identify any signs of potential forgery or alterations. Authentic Ticketmaster tickets will have crisp printing, proper alignments, and high-quality paper and images.
Be Wary of Suspicious Sellers
Only purchase tickets from trusted authorized sources to avoid counterfeits. Watch out for these red flags when buying tickets:
- Prices that are dramatically marked up or discounted compared to face value.
- Pressure tactics telling you to act now before tickets are gone.
- Requests for weird or irregular payment methods like wire transfers or gift cards.
- Only a photo of the ticket is provided, not an actual ticket.
- Seller cannot provide credible proof of ticket purchase and legitimacy.
Fraudulent sellers may try to offload fake or stolen tickets. Use caution when considering tickets from unknown parties or at prices that seem too good to be true.
Verify Your Tickets at the Venue
As one final reassurance, you can have your Ticketmaster tickets verified at the event venue:
- Arrive early and locate the ticket resolution booth.
- Present your printed Ticketmaster tickets for review.
- Venue staff will scan tickets and validate all security features.
- Any identified fakes can then be dealt with on the spot to give you time to still purchase valid tickets.
Having the professionals visually inspect your tickets at the venue provides one last verification check for complete peace of mind.
Get New Legit Tickets If Needed
If you discover you unfortunately have fraudulent tickets, all is not lost. Here are some options to get legitimate replacement tickets:
- If time allows, quickly contact Ticketmaster and explain your situation.
- They may be able to reissue new verifiable tickets to you at the last minute.
- Head to the venue box office right when it opens and plead your case.
- Ask if any last minute ticket releases or upgrades are available.
- Utilize fan ticket exchange message boards and social media to find a trusted seller.
- Be open to paying market value for replacement tickets at short notice.
While ending up with fake tickets can be stressful, there are ways to work the system and get valid last minute ticket replacements from official sources or other legitimate fans.
Get a Refund on Fake Tickets
If you verify your purchased tickets are fraudulent, you may be able to get your money back:
- Immediately notify your credit card company and dispute the charges.
- File a claim within 60 days for the best chance of approval.
- Highlight inaccurate ticket details that do not match Ticketmaster records.
- Note the seller was fraudulent if bought from a third party.
- Provide evidence like bogus ticket copies and verification steps you took.
While banks can still deny claims, thorough evidence proving the tickets are fake should help dispute the charges successfully with your credit card company.
Conclusion
Validating proof of purchase with Ticketmaster provides certainty your event tickets are legitimate. Carefully check your ticket purchase records across your online account, emails, and mobile app. Inspect the tickets for proper security features and only buy from authorized sources. If any red flags appear, act quickly to get valid replacement tickets and refunds on potential fraudulent purchases. Taking the time to properly verify your Ticketmaster tickets gives you peace of mind that you’ll have hassle-free entry to that concert, sports event, or performance you’re excited to attend.