Transferring an AXS ticket to another person can seem complicated, but it’s actually a straightforward process. The key is understanding the policies around ticket transfers and following the proper steps to make sure the transfer goes smoothly. In this article, we’ll walk through everything you need to know to successfully transfer your AXS ticket, from start to finish.
Can I transfer my AXS ticket?
The short answer is yes, you can transfer most AXS tickets. AXS allows ticket transfers for most events, unless otherwise prohibited by the event organizer or venue. There are a few key things to keep in mind:
- Some tickets are non-transferable. This is usually noted during the purchase process.
- There may be limits on how many times a single ticket can be transferred.
- Transfers must typically be completed 72 hours or more before the event starts.
- Fees may apply to transfer tickets.
As long as your ticket does not have any transfer restrictions, you can initiate a ticket transfer through your AXS account.
Why transfer your ticket?
There are a few common reasons you may need to transfer an AXS ticket:
- You can no longer attend the event.
- You want to give the ticket to a friend or family member.
- You purchased multiple tickets and need to distribute them.
- You can no longer use the ticket and want to sell it.
Whatever the reason, AXS provides a safe and secure way to transfer tickets directly to another person.
How to transfer an AXS ticket
Here is a step-by-step guide to transferring your AXS ticket:
- Sign in to your AXS account online or via the mobile app.
- Go to “My Account” and click “My Tickets.”
- Select the ticket you want to transfer.
- Click “Transfer Ticket.”
- Enter the recipient’s name, email address, and an optional message.
- The recipient will receive an email with transfer instructions.
- The recipient clicks the link in the email and follows prompts to accept the transfer.
- Confirm the transfer is complete by checking your AXS account.
It’s that simple! Just initiate the transfer through your AXS account and the recipient can accept and claim the ticket.
Transfer fees
Most transfers through AXS are free, but some events or venues may charge a small transfer fee. This will be noted during the transfer process.
Any transfer fees are determined by the event organizer or venue, not AXS. The fees may cover the cost of reissuing the tickets or additional box office labor required for transfers.
Last-minute transfers
You can transfer AXS tickets up until a few hours before showtime in most cases. However, it’s best to initiate transfers more than 72 hours in advance when possible. Last-minute transfers can be risky because:
- The recipient may not have enough time to accept and claim the ticket.
- Box offices are typically busier on the day of an event, so transfers may take longer to process.
- Tickets may not be transferable within 24-72 hours of an event.
If you need to transfer tickets at the last minute, use AXS Instant Transfer. This allows ticket recipients to claim and use the tickets immediately on their mobile device. Just make sure transfers are allowed before showtime.
Transfer limits
Most AXS tickets can only be transferred a certain number of times, usually once or twice. This limit reduces fraud and ensures tickets end up in the hands of genuine fans.
If you try to exceed the transfer limit, you’ll receive an error message. Limits are set by the event organizer or venue at the time of ticket creation. Contact AXS Fan Support if you have any questions about transfer limits for a specific event.
Transferring tickets bought from a reseller
If you purchased tickets from an unauthorized ticket resale site, transferring those tickets on AXS will likely not work. That’s because the original ticket purchaser controls the transfer function in their AXS account.
AXS cannot facilitate transfers for tickets not purchased directly through an official AXS channel. Always buy from official sources like AXS.com to ensure transferability.
Troubleshooting AXS ticket transfers
Ticket transfers through AXS are designed to be convenient, but issues can occasionally arise. Here are some troubleshooting tips:
Recipient never received the transfer email
- Double check the recipient’s email address for typos.
- Have the recipient check spam folders.
- If initiating the transfer on a mobile device, try again on a desktop computer.
- Use the AXS Instant Transfer feature instead of a standard transfer.
Transfer isn’t going through
- Confirm the ticket type is transferable.
- Make sure you haven’t exceeded the transfer limit.
- Try again, going through each step slowly and carefully.
- Contact AXS Fan Support if issues persist.
Recipient cannot accept the transfer
- The recipient must have their own AXS account to accept ticket transfers.
- If ticket limits have been reached, transfers will be blocked.
- Transfers may not be allowed within 24-72 hours of the event.
Carefully review the transfer policies and troubleshoot any issues well in advance of the event start time. This gives you a buffer in case you need to contact AXS Fan Support for assistance.
Selling AXS tickets
Rather than transferring, you can also opt to sell your AXS tickets if you can no longer attend an event. Here are a few tips for safely selling AXS tickets:
- Use the AXS Official Ticket Resale Marketplace to sell to other verified fans.
- Never use Craigslist, eBay, or unknown buyers. This is risky and tickets often end up being fraudulent.
- Only accept payment through secure methods like PayPal.
- Always transfer or send hard copy tickets to the buyer and remove any digital tickets from your AXS account after selling.
The AXS Resale Marketplace has buyer and seller protections in place, allowing you to securely sell your extra tickets. Selling fees may apply. Avoid unauthorized resale sites to reduce the risk of fraud.
Accepting transferred tickets
If someone transfers you an AXS ticket, accepting and claiming it is simple:
- Click the link in the AXS ticket transfer email.
- Follow prompts to sign in or create an AXS account.
- Review details and accept the ticket transfer.
- The ticket will appear in your AXS account.
Once claimed, the ticket is yours! You can view it in your AXS account and have it scanned directly from your smartphone when entering the event.
Be sure to only accept transfers from people you know and trust. Never pay for ticket transfers upfront, only once the ticket is securely in your account.
Managing your tickets after transferring
Once you complete a ticket transfer, either sent or received, be sure to manage your AXS account tickets:
- Sender: Make sure transferred ticket no longer appears in your account.
- Recipient: Verify transferred ticket now appears in your account.
- Remove any digital tickets from your account if you sold them.
- Review your remaining tickets periodically leading up to the event.
Managing your AXS tickets and keeping track of transfers ensures smooth entry at the event. You don’t want to show up without the proper tickets in your account.
Key takeaways
Transferring AXS tickets is easy and convenient when you follow these key steps:
- Verify the tickets are transferable and you haven’t exceeded limits.
- Initiate the transfer through your AXS account.
- The recipient claims the transferred tickets in their AXS account.
- Confirm the transfer worked and manage your account tickets.
- Start the process more than 72 hours before showtime.
- Troubleshoot any issues well in advance.
- Use AXS SafeTix when selling tickets.
Knowing the AXS transfer policies, completing transfers early, and carefully managing your account tickets ensures a smooth process. You’ll be able to securely get your tickets to whoever you want.
Frequently Asked Questions
Can I transfer tickets on the day of the event?
It is not recommended to transfer tickets on the day of the event. Transfers close 24-72 hours prior to most events. Last-minute transfers also increase the risk of issues preventing entry. Initiate transfers as early as possible.
What if my ticket transfer doesn’t work?
If your AXS ticket transfer is not working, first double check you entered the recipient’s info correctly. Also confirm the specific ticket is transferable and you have not exceeded limits. If issues persist, contact AXS Fan Support for assistance as soon as possible.
Is there a time limit to accept a transferred ticket?
Yes, recipients typically have 48 hours to accept and claim a transferred AXS ticket. Make sure they are aware of the time limit and that the transfer email doesn’t end up in spam. You can also use Instant Transfer to get tickets to recipients immediately.
Can I transfer a ticket after the event starts?
No, AXS ticket transfers must be completed in advance of the event start time. The deadline is usually 24-72 hours prior, but can vary. Check transfer deadlines closely and do not wait until the last minute.
What if my transferred tickets don’t show up in my account?
If your transferred AXS tickets do not appear in your account, first double check the transfer confirmation emails to ensure the process was completed. If it was, contact AXS Fan Support to investigate why your account was not properly updated. This needs to be addressed ASAP.
How much are AXS ticket transfer fees?
AXS ticket transfer fees vary by event and are set by the venue or event organizer. Some transfers are free, while others may have a small fee typically ranging from $5-$20 per ticket transferred. Any fees will be disclosed during the transfer process.
Can I transfer tickets already inside the event venue?
No, AXS ticket transfers must be completed before entering the venue. Transfers are disabled once tickets are scanned for entry. Make sure any transfers are fully complete well ahead of arriving at the event.
What if I lost my tickets after transferring them?
If you transferred your AXS tickets but also lost the originals, the tickets you transferred are still valid for the recipient. However, you should immediately remove any remaining digital tickets from your AXS account and contact AXS Fan Support, since you no longer have ownership.
Is there a limit to how many times I can transfer a single ticket?
Yes, most AXS tickets can only be transferred 1-2 times each. This limit is to prevent mass transfers and ensure tickets end up in the hands of genuine fans. The exact transfer limit will be noted during the transfer process.
Conclusion
AXS makes transferring event tickets easy and secure. By understanding the transfer process and policies, troubleshooting issues promptly, and managing your account carefully, you can seamlessly get tickets to whoever needs them. Transfer early, know the limits, and use AXS SafeTix when selling to other fans. With the right approach, transferring AXS tickets is a breeze.