Tracking your order on Ticketmaster is easy and allows you to get updates on the status of your tickets. Knowing the status of your order can give you peace of mind that your tickets are on their way or let you know if there are any issues that need to be resolved. Here are some quick answers about tracking Ticketmaster orders:
How do I start tracking my order?
You can start tracking your order as soon as you complete your ticket purchase on Ticketmaster.com. After you finish the checkout process, you will receive an order confirmation email that contains your 8-digit order number. This order number is the key to tracking your order status.
Where do I find my order number?
Your order number will be prominently displayed at the top of your Ticketmaster order confirmation email. This automated email is sent immediately after you finish your ticket transaction. The order number will be 8 digits long and should be easy to spot.
What are the different order statuses?
Your Ticketmaster order will go through a series of statuses from the time you place your order to the time the tickets are delivered. Here are some of the common statuses you may see:
- Processing – Payment has been received and the order is being processed
- In Delivery Queue – The transfer for tickets to be delivered electronically has been initiated
- Ready for Download – E-tickets available for download through your Ticketmaster account
- Shipped – Physical tickets have been shipped via the delivery method selected
- Delivered – The shipment tracking shows delivered status
How do I track my order status?
You can check the status of your Ticketmaster order in a few different ways:
- On the Ticketmaster website:
- Go to Ticketmaster.com and click “My Account” at the top right
- Log into your account
- Click on “My Orders” to see details and status
- On the Ticketmaster app:
- Download the Ticketmaster app on your mobile device
- Log into your account
- Click on “My Tickets” to see order details and status
- Check your order confirmation email – Status will be stated in the email
- Call Ticketmaster Customer Service at 800-653-8000
What do the statuses mean?
Here is more detail on what each status could mean for your order:
| Status | Meaning |
|---|---|
| Processing | Your order payment has been successfully processed and your order is being processed. Tickets are not yet delivered. |
| In Delivery Queue | The transfer to deliver e-tickets has started. Check your account soon for access. |
| Ready for Download | Your e-tickets are ready! Log into your account to access and download them. |
| Shipped | Physical tickets have been shipped via the delivery method selected at checkout. |
| Delivered | The shipment tracking shows your order has been delivered. Check your mailbox or email for tickets. |
How long does Ticketmaster delivery take?
Ticketmaster offers different delivery options with different timelines:
- Instant Download (e-tickets) – Ready for download generally within 2 hours or less after order placement
- 2-Day Delivery – Physical tickets shipped within 2 business days via FedEx
- Overnight Delivery – Physical tickets delivered next business day via FedEx
- Standard Mail – Physical tickets arrive within 7-10 calendar days via USPS
What should I do if my order status doesn’t change?
If your Ticketmaster order has been stuck in “Processing” status for over 3 hours or your delivery is delayed beyond the expected timeline, you may need to contact support. Reach out to Ticketmaster Customer Service by the following methods:
- Call Support: 800-653-8000
- Live Online Chat: Available through Ticketmaster.com
- Email: [email protected]
A representative can look into your specific order and see if there is an issue that needs to be resolved. Don’t worry – Ticketmaster has excellent customer service and will help get your situation sorted out.
What happens if my delivery gets lost?
If your Ticketmaster ticket shipment gets lost or stolen, you need to immediately contact their customer service team. Ticketmaster will replace lost or stolen tickets if the issue is reported promptly. Make sure you keep your order confirmation email handy as you’ll need your order number. A representative can resend your e-tickets or ship replacement tickets.
Can I cancel or change my order?
If you need to update or cancel your Ticketmaster order, options vary depending on the status:
- Pre-shipment: You can cancel/change the order directly through your Ticketmaster account for a full refund.
- Shipped: If physically mailed, you must intercept and return the ticket shipment unopened to Ticketmaster. E-tickets cannot be changed or cancelled.
- Past event date: Tickets cannot be cancelled or changed after the event occurs.
Contact Ticketmaster as soon as possible if your plans change. Changes are not guaranteed even pre-shipment.
Conclusion
Tracking your order status on Ticketmaster is simple when you know where to check – either on the website, mobile app, or your order confirmation email. Keep an eye on your order timeline and don’t hesitate to contact customer service if your status doesn’t change for a while after purchase. With these steps, you can easily monitor your order and get your tickets smoothly!
