How do I sell or refund tickets on Ticketmaster?

Purchasing tickets to concerts, sports events, and other live entertainment through Ticketmaster is commonplace these days. But sometimes your plans change and you can no longer attend the event you bought tickets for. In cases like this, you may want to sell or refund your Ticketmaster tickets so the seats don’t go to waste and you can get some money back.

Ticketmaster provides options for customers to resell, transfer, donate or request a refund for tickets to most events. The requirements and fees associated with each option vary based on the type of ticket and when the request is made. Here is an overview of how to sell or refund Ticketmaster tickets, along with tips for avoiding hassles and maximizing your return.

How to Resell Tickets on Ticketmaster

If you can no longer attend an event and want to try to make some of your money back, reselling your tickets through Ticketmaster is the most convenient option. Here are the steps to resell tickets on Ticketmaster:

1. Access your Ticketmaster account and find the event for the tickets you want to resell.
2. Select the “Sell Tickets” option.
3. Pick which tickets you want to resell. Make sure to only select tickets you own or have access to.
4. Set the resale price per ticket.
5. Add delivery preferences. You can transfer the tickets electronically or mail hard copies.
6. Accept Ticketmaster’s resale terms and conditions.
7. Confirm the listing. Your tickets will now show up for sale on Ticketmaster’s resale marketplace.

A few key things to know about reselling tickets on Ticketmaster:

• There is no fee to list your tickets for resale, but Ticketmaster charges a service fee when the tickets sell.
• You can set your own resale price, but Ticketmaster recommends pricing tickets below market value to sell faster.
• Tickets cannot be resold within 12 hours of the event’s start time.
• Once tickets are sold, you can opt for Ticketmaster to mail you a check or direct deposit the proceeds into your bank account.

How to Transfer Tickets on Ticketmaster

Instead of reselling your tickets to anyone for a profit, you may want to transfer tickets to a specific person, such as a family member or friend. Here are the steps to transfer tickets on Ticketmaster:

1. Access your Ticketmaster account and find the event for the tickets you want to transfer.
2. Select the “Transfer Tickets” option.
3. Choose which tickets to transfer and enter the recipient’s name and email address.
4. Set the ticket price. You can transfer tickets for free or set a specific dollar amount.
5. Enter a message for the ticket recipient if desired.
6. Accept Ticketmaster’s ticket transfer terms and conditions.
7. Confirm the transfer. An email will be sent to the recipient to accept the tickets.

Some key notes about transferring Ticketmaster tickets:

• There is no fee for ticket transfers.
• You must transfer tickets more than 12 hours before the event.
• The recipient must accept the tickets within 7 days or the transfer expires.
• Tickets cannot be transferred after they have been accepted by the recipient.

How to Donate Tickets on Ticketmaster

If you want your tickets to go to a good cause rather than selling them or giving them to a friend, Ticketmaster lets you easily donate them to charity partners. Here is how to donate tickets:

1. Access your Ticketmaster account and select the event for the tickets you want to donate.
2. Click “Donate Tickets.”
3. Pick which tickets to donate.
4. Select the charity you want to donate the tickets to.
5. Enter any delivery notes or instructions for your donation.
6. Accept the donation terms and conditions.
7. Confirm your ticket donation. Ticketmaster will coordinate with the charity.

Things to know about donating tickets on Ticketmaster:

• There are no fees for donating tickets to charity.
• You may be able to claim the donation as a tax deduction.
• Tickets must be donated at least 5 days before the event.
• You can donate tickets anonymously if desired.

How to Request a Refund for Ticketmaster Tickets

If reselling or transferring tickets is not an option, your last resort is requesting a refund from Ticketmaster if permitted. Here is how to request a refund:

1. Access your Ticketmaster account and find the event for the tickets you want refunded.
2. Select the “Request a Refund” option.
3. Choose which tickets you want to refund.
4. Select a reason for your refund request.
5. Enter any details to support your request.
6. Confirm your refund request. Ticketmaster will review it.

Refund availability and eligibility on Ticketmaster includes:

• Refunds are granted at the discretion of the event organizer.
• Refunds are typically only offered if an event is postponed or canceled.
• Service and delivery fees are non-refundable.
• Refunds must be requested within 30 days after an event.
• Refunds are generally issued to the original payment method.

Tips for Reselling, Transferring or Refunding Tickets

Follow these tips to maximize your chances of a successful sale, transfer or refund when you need to part with Ticketmaster tickets:

• Act quickly – start the process as soon as you know you cannot attend the event.
• Transfer tickets for free to friends and family first before reselling.
• For reselling, research current resale prices and competitively price your tickets.
• Only resell through Ticketmaster’s official resale marketplace for security and transparency.
• Double check all ticket details before reselling or transferring to avoid errors.
• Note any ticket purchase insurance or guarantees in case you need to request a refund.

With millions of tickets sold through Ticketmaster every year, situations where you need to resell or refund are bound to arise. Carefully follow Ticketmaster’s policies and requirements to ensure your request is handled promptly and smoothly.

Conclusion

Ticketmaster provides a few options if you can no longer attend an event and need to sell or refund your tickets. Reselling tickets through Ticketmaster’s marketplace is best for recuperating some of your costs. Transferring tickets directly to someone you know is simple and free. Donating tickets to charity lets you contribute to a good cause. And if those don’t work, submitting a refund request is your last option.

Be aware of the time limits, requirements and fees associated with each approach. Act quickly once you know you won’t use the tickets to maximize their value. With millions of tickets and events listed through Ticketmaster, policies are in place to protect both buyers and sellers. If in doubt, contact Ticketmaster customer service for guidance on how to handle your specific situation.