If you purchased tickets for an event through Ticketmaster, you will need the barcode to gain entry. There are a few ways to access your ticket barcode after the purchase is completed. The easiest way is to use the Ticketmaster app on your smartphone. Just log into your Ticketmaster account in the app and your tickets will be listed under “My Tickets.” Tap on the event and then tap “View Barcode.” This will bring up your unique barcode that can be scanned at the venue.
Check Your Email
After purchasing tickets on Ticketmaster.com, you should receive a confirmation email with your order details. This email will have ticket barcodes attached that you can view and save to your phone. If you can’t find the email, check your spam folder. If for some reason you never received a confirmation email with barcodes, you can contact Ticketmaster customer support for assistance accessing your barcodes.
Use Your Ticketmaster Account
All of your ticket purchases through Ticketmaster are stored in your Ticketmaster account. You can login to your account on either Ticketmaster.com or via the mobile app. Once logged in, look for the “My Tickets” section. This will show all of your upcoming and past events. Find the event you want the barcode for and select “View Barcode.” This will bring up the full barcode along with any other ticket details. You can screenshot or save the barcode image at this point to have it handy on your phone for the event.
Retrieve Barcodes at the Venue
If for some reason you are unable to access your ticket barcodes before the event, don’t worry. You can retrieve your barcodes when you arrive at the venue. Look for the Ticketmaster ticket resolution booth or ask a staff member where to get Ticketmaster barcodes. Provide them with the purchaser’s name, order number, or credit card used. They will be able to look up your order and print out ticket barcodes for you. This may require waiting in an additional line, so if possible, try to access your barcodes ahead of time.
Transfer Tickets to Friends
If you purchased tickets but can no longer attend the event, you may want to transfer them to a friend. Through your Ticketmaster account, you can choose to transfer tickets to someone else. They will then receive the ticket barcodes directly. Just make sure to transfer the tickets before the event starts, otherwise the venue will not know the tickets have been transferred and only you will have access to the barcodes.
Sell Tickets on Ticketmaster
You also have the option to resell tickets you can no longer use directly through Ticketmaster. This allows you to recoup some of the cost of the tickets. When reselling tickets on Ticketmaster, the barcodes are automatically invalidated for you. New barcodes are generated for whoever purchases the tickets from you. So once tickets are resold on Ticketmaster, you no longer have access to those barcodes. The new ticket buyer will receive fresh barcodes they can use to enter the event.
What if I lost my ticket barcodes?
If you accidentally deleted your ticket barcodes or otherwise can’t find them anymore, don’t panic. As long as you purchased the tickets through your Ticketmaster account, you can retrieve new barcodes. Log into your Ticketmaster account online or in the app and reaccess your ticket barcodes for the event. If that doesn’t work for any reason, you can contact Ticketmaster customer support. Provide them details on your order and they can resend your ticket barcodes to you.
I purchased paper tickets, how do I get the barcode?
In some cases, Ticketmaster may issue paper tickets by mail instead of electronic tickets with barcodes. If you received physical paper tickets, check the tickets carefully for a barcode printed somewhere on the ticket. Often the barcode is printed near the bottom or on the back. If you cannot find a barcode anywhere on the mailed tickets, contact Ticketmaster for assistance. They can provide you with an electronic barcode that you can use to enter the event.
What if I’m sharing tickets with friends?
If you purchased tickets for a group and want to share barcodes with your friends, no problem! In your Ticketmaster account, access the ticket barcodes. Screenshot or save an image of each unique barcode. Then text or email the barcode images to each person that needs one. Everyone in your group will then have their own ticket barcode to scan at the venue entrance. Make sure to clearly note which barcode corresponds to which ticket in case the seats are not together.
Can I print my ticket barcode?
Absolutely! Once you access your ticket barcodes in your Ticketmaster account, you have the option to print them. Open the barcode image, right click and choose “Print.” This will send your ticket barcodes to your printer so you have hard copies. Most venues will scan printed barcodes the same as digital ones on your phone. But some venues prefer digital barcodes only so they can validate and update the codes. Check with the specific venue to see if printed barcodes are allowed.
What if I’m tailgating before the event?
If you want to enjoy pre-event tailgating but don’t want to take your phone inside the venue, you still have options for accessing your barcodes. Consider printing paper copies of your barcodes before tailgating. Or, email the barcode images to yourself so you can access them on another device once inside. Alternatively, see if a friend not tailgating can hold onto your phone for you until you need it to enter.
Can the venue scan my barcodes from my phone?
In most cases, venues are set up to scan digital barcodes directly from your smartphone screen. Popular ticket scanning apps allow staff to quickly and easily scan the barcode images into their system. Make sure your phone screen brightness is up high so they can scan it. You want to avoid glare on your screen from the sun. Also have your phone charged up or bring a portable charger. Running out of battery before getting scanned in would not be ideal!
What if my barcode won’t scan?
If the venue staff tries scanning your ticket barcode but it won’t work, stay calm. This is usually an easy fix. First, make sure you have the correct barcode image ready on your phone. Sometimes the scanner may need to try again at a slightly different angle or distance. If it still won’t scan, ask them to try typing the barcode number manually into their system. The barcode number is the numbers and letters below the actual barcode image. As a last resort, head to the ticket resolution booth and explain the issue. They can access and regenerate fresh barcodes for you to use.
Can I use a screenshot of my barcode?
Screenshots of your Ticketmaster barcodes will work just fine in most cases. The key is making sure the entire barcode is clearly visible in the image. Avoid any glares or shadows on the barcode in the screenshot. Also double check that the barcode number below the image is legible. As long as the venue staff can clearly see the barcode and numbers, a screenshot will scan successfully to grant you entry.
What if I lost cell service at the venue?
Losing cell and data service at a crowded event venue is common. But with your ticket barcodes already saved on your phone, a connection isn’t necessary. For Ticketmaster barcodes, the venue scanners just need to read the barcode itself, not connect online. So as long as you have your barcode image ready before getting in line, a lack of service won’t stop you from getting in. Just make sure your phone battery is charged up so your screen stays on.
Do I need to keep my barcode after the show?
Once an event starts, you no longer need to worry about your Ticketmaster barcodes. The venue scanners validate and record them when you enter, so you won’t need them again. Feel free to delete the barcodes from your phone after the show if you want. Unless you need them for your records, the barcodes have served their purpose. For repeat events or festivals that you attend multiple days, you will need to use the barcodes again each day you attend.
Conclusion
Accessing your Ticketmaster barcodes is a key step before any event you attend. Thankfully there are multiple convenient ways to retrieve them through the website, app, email, or directly at the venue. Just be sure to have the barcodes ready in advance on your phone so you can quickly display them for scanning. With your ticket barcodes in hand, you can feel confident and ready to have a great experience at the show.
| Method | Pros | Cons |
|---|---|---|
| Ticketmaster App |
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| Check Email |
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| Ticketmaster Account |
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| Venue Resolution |
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Key Takeaways
- Check the Ticketmaster app or account to easily access barcodes
- Barcodes can be retrieved via email or printed if needed
- Venues can scan digital or printed barcodes
- Screenshots work fine as long as the full barcode shows
- Make sure your phone is charged to display the barcode
- Only the barcode image itself needs to scan, no internet required
- Once scanned for entry, you no longer need the barcode
