Ticketmaster is the primary ticket sales and distribution company for live entertainment events in Canada. If you need to get in touch with Ticketmaster Canada for any reason, such as to purchase tickets, get information on an event, or resolve an issue with an order, there are a few different options available.
Contact Ticketmaster Canada by Phone
One of the quickest ways to get in touch with a Ticketmaster Canada representative is to call their toll-free customer service phone number. The number to call is:
1-855-985-5000
This number will connect you with the Ticketmaster Canada call center, which is open 7 days a week from 8am to midnight Eastern Time. When you call, just follow the prompts to speak to a customer service agent who can assist you.
Some of the common reasons to call this number include:
- Asking questions about an upcoming event
- Getting help purchasing tickets
- Making changes to existing ticket orders
- Troubleshooting issues with online orders
The call center reps can look up your order, access event information, walk you through the ticket buying process, and address many other inquiries. They can also escalate issues to supervisors if needed. Calling allows you to speak directly with a Ticketmaster agent and get answers in real-time.
Contact Ticketmaster Canada by Email
If you don’t need an immediate response, you can also email Ticketmaster Canada customer service. The email address to reach them at is:
This will send your inquiry directly to the customer service team. You’ll typically receive a response within 1-2 business days. Some situations where you may want to email instead of call include:
- Asking more complex questions about events or venue policies
- Following up on an existing customer service case
- Providing feedback about your Ticketmaster experience
The customer service reps can answer your questions thoroughly via email and will reach out for any additional info they may need. Sending an email creates a written record of your inquiry that you can refer back to later if needed.
Contact Ticketmaster via Live Chat
Ticketmaster also offers live chat customer support on their website. To access it, go to the Ticketmaster Canada homepage at www.ticketmaster.ca and look for the “Live Chat” link in the footer at the bottom of the page.
The live chat is staffed 7 days a week from 8am to midnight Eastern time. When you first open the chat window, you may need to wait in a queue before connecting with an agent. Some key things you can use live chat for include:
- Getting help browsing for events or tickets
- Asking pre-purchase questions before ordering tickets
- Troubleshooting problems with your account
The chat provides real-time back-and-forth conversation with a Ticktemaster rep, along with the ability to share screenshots or images to help resolve issues. It’s great for quick questions while you’re browsing the Ticketmaster site.
Use the Ticketmaster Canada Contact Form
For non-urgent inquiries, you can also submit a customer service request via the contact form on the Ticketmaster website. This form can be found at:
https://www.ticketmaster.ca/contactus
Here you’ll be prompted to select your reason for contacting them, provide some basic details about your issue, and give your contact information. Some common contact form topics include:
- Providing feedback about a recent experience
- Reporting issues with your account or tickets
- Asking general questions about policies
After submitting the form, a customer service agent will review your request and respond via email within a few business days. The form helps route your question to the right team and creates a ticket to document your inquiry.
Connect with Ticketmaster Canada on Social Media
You can also try reaching out to Ticketmaster’s social media accounts for customer support. Here are their main Canadian profiles:
- Twitter: @TicketmasterCA
- Facebook: Ticketmaster Canada
- Instagram: @ticketmasterca
Look for the “Message” or “Send Message” options on each platform. You can send a DM describing your issue or question. A social media team member typically responds within a few hours for urgent issues, or by the next business day for general inquiries. They can also escalate matters to customer service if needed.
Visit the Ticketmaster Canada Help Center
Ticketmaster also provides an extensive help center full of support articles on www.ticketmaster.ca/h/help.html. Here you can search for help topics or browse specific categories like:
- Purchasing Tickets
- My Account & Settings
- Attending Events
- Tickets & Barcodes
The help center covers the most frequently asked questions on all aspects of using Ticketmaster. If you can’t find an answer, you can submit a help request from any article that will be handled by the customer support team.
Write a Letter to Ticketmaster Canada Headquarters
For written correspondence, you can also mail a letter to the Ticketmaster Canada head office at:
Ticketmaster Canada70 The Esplanade Suite 202
Toronto, ON M5E 1R2
A customer service representative will read your letter and provide a written response within approximately 5 business days. This is a more formal way to log an issue or complaint about your Ticketmaster experience.
When writing your letter, be sure to include:
- Your full name, address, and contact information
- Order numbers or account details (if applicable)
- A full description of your issue or request
- Copies of any supporting documents
Submitting a formal written complaint ensures your problem is documented and tracked appropriately until resolved.
Visit a Ticketmaster Outlet in Person
You can also visit a Ticketmaster retail outlet for in-person support. Key locations in Canada include:
- Toronto – 70 The Esplanade Suite 202
- Montreal – 1190 Place Phillips Suite 100
- Vancouver – 530 Thurlow Street Suite 410
- Edmonton – 10310 124 Street NW
- Calgary – Bankers Hall West Tower Suite 1000 888 3 Street SW
Outlet hours vary by location, but are typically Monday to Friday from 10am to 6pm. Going to an outlet allows you to speak face-to-face with a Ticketmaster agent and get real-time help with things like:
- Purchasing or picking up tickets
- Printing tickets you’ve purchased online
- Dropping off tickets to resell
- Getting answers about upcoming events
The outlets can print out replacement tickets, help troubleshoot account issues, answer questions before you purchase, and more. It’s great for complex inquiries or when you need in-person assistance.
Important Contact Info Overview
To summarize, here are the key ways to get in touch with Ticketmaster Canada customer support:
| Contact Method | Details |
|---|---|
| Phone Number | 1-855-985-5000 (8am – midnight ET, 7 days) |
| [email protected] | |
| Live Chat | www.ticketmaster.ca (Look for chat icon) |
| Contact Form | www.ticketmaster.ca/contactus |
| Social Media | @TicketmasterCA (Twitter) Ticketmaster Canada (Facebook) @ticketmasterca (Instagram) |
| Help Center | www.ticketmaster.ca/h/help.html |
| Ticketmaster Canada 70 The Esplanade Suite 202 Toronto, ON M5E 1R2 |
|
| In Person | Outlets in Toronto, Montreal, Vancouver, Edmonton, Calgary |
No matter how you choose to reach out, the Ticketmaster Canada customer service team is available to help answer your questions and resolve any ticket issues. They aim to provide timely, knowledgeable support across all communication channels.
Tips for Contacting Ticketmaster Canada
Here are some tips to ensure you have the best experience when contacting Ticketmaster Canada:
- Have your account or order details ready – This includes your Ticketmaster account username, password, and any applicable order numbers. It helps the support team quickly pull up your information to assist you.
- Double check event details – Before asking a question about an event, verify you have the correct dates, venue, and other specifics. This avoids confusion.
- Try different contact methods – If you don’t receive a satisfactory response right away, try reaching out through a different channel. This ensures your issue gets proper attention.
- Be clear and concise – Clearly explain your question or issue when contacting support. Try to be as specific as possible when describing the problem.
- Be patient – The Ticketmaster support team assists thousands of customers daily. Understand that responses may not be immediate, but know they will follow-up.
Taking these steps will help make for the most effective experience when you need to get in touch with Ticketmaster Canada’s customer service.
Common Reasons to Contact Ticketmaster Canada
There are many scenarios where you may need to reach out to Ticketmaster Canada support. Some of the most popular include:
Purchasing Tickets
If you need help actually buying tickets, their team can walk you through the process. They can:
- Explain all the ticket options for an event
- Help find the seats you want
- Assist choosing delivery methods
- Troubleshoot errors with your online order
Don’t hesitate to call, chat, or reach out before purchasing if you have any questions. They want your ticket buying experience to be seamless.
Checking Order Status
You can contact support to check on the status of existing ticket orders. They can tell you:
- If your order is still processing
- When tickets will be delivered
- How to access your digital tickets
The team has access to full order details and event information to provide status updates.
Cancelling or Exchanging Tickets
Ticketmaster can help if you need to cancel an order or exchange tickets. They’ll explain:
- The process for cancellation refunds
- Fees that may apply
- How to exchange for a different event
- Any ticket resale options
Rules for exchanges and refunds vary by event, so it’s best to contact them to understand your specific options.
Resetting Your Password
If you get locked out of your Ticketmaster account, the support team can help reset your password. Just confirm some account details over the phone or chat, and they can send a password reset link. This gives you quick access to your tickets and account again.
Reporting Issues with Tickets
You should contact Ticketmaster right away if you have any problems with tickets, such as:
- Incorrect ticket details printed
- Lost, stolen, or damaged tickets
- Issues displaying digital tickets
Describe the specifics of the problem when you reach out. They can void and reissue tickets as needed. The sooner you report issues, the faster they can help.
How to Avoid Scams and Fake Ticketmaster Sites
Unfortunately, there are many scam ticket resale sites that impersonate Ticketmaster Canada. Only purchase tickets directly through the official www.ticketmaster.ca website or app. Beware of:
- Sites with similar looking names (e.g. “Ticketm4ster”)
- Sites that don’t have “https” secure URLs
- Sites asking you to pay outside of normal checkout flows
- Social media sellers with no website or order history
These are signs you may be on a fake site. Stick to official channels to avoid fraudulent tickets and getting your personal information stolen. Use the verified contact options covered in this article for any Ticketmaster support needs.
Conclusion
Ticketmaster Canada provides customer service through phone, email, live chat, social media, and more. Their team is available to help with purchasing tickets, checking order status, canceling or exchanging tickets, resetting passwords, reporting issues, and all other inquiries.
Be sure to only purchase from official Ticketmaster channels and be wary of ticket scams. Reach out to their knowledgeable support professionals if you require any assistance by contacting Ticketmaster Canada through the methods outlined in this article.